Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TUBA KHAN

Birmingham

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Assistance position. Ready to help the team achieve company goals.

Overview

1
1
year of professional experience

Work History

Customer Assistant

Vero Moda
01.2023 - 03.2023
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.

Customer Service Representative

Shoppers Stop
04.2022 - 09.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Master of Science - International Business

University of Birmingham
Birmingham
09.2024

BBA -

SRMU
India
07.2023

Skills

  • Team Cooperation
  • Customer Needs Assessment
  • Inventory Management
  • Complaint resolution
  • Order Fulfillment
  • Live chat support
  • Multi-line phone talent

Languages

English, Hindi
Native language

Timeline

Customer Assistant

Vero Moda
01.2023 - 03.2023

Customer Service Representative

Shoppers Stop
04.2022 - 09.2022

Master of Science - International Business

University of Birmingham

BBA -

SRMU

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