TUBA KHAN
Birmingham
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Assistance position. Ready to help the team achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Assistant
Vero Moda
01.2023 - 03.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Customer Service Representative
Shoppers Stop
04.2022 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Master of Science - International Business
University of Birmingham
Birmingham09.2024
BBA -
SRMU
India07.2023
Skills
- Team Cooperation
- Customer Needs Assessment
- Inventory Management
- Complaint resolution
- Order Fulfillment
- Live chat support
- Multi-line phone talent
Languages
English, Hindi
Native language
Timeline
Customer Assistant
Vero Moda
01.2023 - 03.2023
Customer Service Representative
Shoppers Stop
04.2022 - 09.2022
Master of Science - International Business
University of Birmingham
BBA -
SRMU
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