Tay Roche
London
Summary
Experienced professional with a background in care and support, combined with expertise in administration and management. Skilled in delivering quality care, leading teams, and managing operations to achieve goals. Proven ability to streamline processes, enhance service delivery, and maintain professionalism in all tasks.
Overview
10
10
years of professional experience
Work history
Carer
Individuals with Complex Needs
London
10.2024 - Current
- Compassionate and Patient-Centred Care: I provide empathetic, individualized support to clients, enhancing their quality of life and promoting dignity and independence.
- Health Monitoring and Support: I observe, assess, and report changes in client's physical and mental health to ensure timely interventions and optimal care outcomes.
- Personalized Assistance: I tailor my assistance to clients' unique needs and assist them with daily living activities, including mobility, hygiene, nutrition, and medication management.
Crisis Support Volunteer
Shout
London
10.2024 - Current
- Provide Immediate Crisis Support: I respond to individuals in emotional distress or experiencing mental health challenges via text-based communication, offering empathy, guidance, and a non-judgmental listening ear.
- Undergo Specialized Training: I have completed rigorous training in mental health support, crisis intervention, active listening techniques, and safeguarding vulnerable individuals.
- Safeguarding and Risk Management: I apply safeguarding principles to protect individuals at risk, assessing the severity of situations and escalating appropriately when necessary.
- Crisis Communication Skills: I utilize clear, compassionate communication to help texters explore their feelings, identify coping strategies, and regain calmness and safety.
- Ongoing Professional Development: I participate in continuous learning opportunities to stay updated on best practices in mental health support, crisis response, and safeguarding protocols.
Assistant manager
Dry Cleaners & Tailoring Service
London
09.2018 - Current
- I oversee daily operations, ensuring high standards of quality and customer satisfaction are maintained.
- I handle customer service, resolving issues and providing personalized solutions to build long-term client relationships.
- I monitor inventory, manage supplier relationships, and ensure the availability of essential materials to maintain efficient workflow.
- I uphold health, safety, and environmental compliance in accordance with industry regulations.
- I assist with financial management, including cash handling, sales tracking, and expense control.
Executive Assistant
R Matheson
London
03.2022 - 03.2024
- I provided personalized administrative and strategic support to the Head of Technology, assisting in the smooth management of daily operations and key projects.
- I coordinated the Head’s complex schedule, managed appointments, and organized meetings with internal teams, stakeholders, and industry contacts.
- I handled sensitive and confidential information with discretion, ensuring professionalism and confidentiality at all times.
- I assisted in drafting reports, preparing presentations, and overseeing correspondence to support the Head’s decision-making and technological initiatives.
- I managed travel arrangements and itineraries, ensuring efficient logistics for both domestic and international engagements.
- I acted as a key point of contact for various departments and external partners, facilitating effective communication and project collaboration.
Tutor
Multiple Individuals
London
01.2018 - 06.2020
- I provided advanced academic support to students, tailoring lessons to meet individual needs and foster in-depth understanding of complex topics.
- I coordinated tutoring schedules, managed appointments, and organized one-on-one sessions to optimize student learning outcomes.
- I developed and implemented personalized lesson plans, ensuring they aligned with curriculum requirements and addressed specific student challenges.
- I delivered high-quality instruction, offering detailed explanations, guidance, and constructive feedback to enhance students' academic performance.
Fundraiser and Administrator
Akademi
London
04.2015 - 01.2016
- I managed administrative tasks, including organizing events, maintaining donor databases, and handling communications to ensure smooth fundraising operations.
- I developed and implemented fundraising strategies, reaching out to potential donors, securing sponsorships, and overseeing donation tracking to meet financial goals.
- I coordinated events and campaigns, providing logistical support, managing volunteers, and ensuring that all activities ran efficiently to maximize fundraising outcomes.
Education
Certificate of Higher Education - Social Care & Support Worker Training
Training Express
Certificate of Higher Education - Level 2 & 3 Diploma in Health & Social Care
Royal Open College
Certificate of Higher Education - QLS LA Level 3 addiction psychology and counselling
Lead Academy
Certificate of Higher Education - Special Educational Needs and Disability
New Skills Academy
Diploma of Higher Education - Archaeology
University of Leicester
GCSEs - 7 Gcses A*- C (Including Maths & English)
St Augustine CofE School
Timeline
Carer
Individuals with Complex Needs
10.2024 - Current
Crisis Support Volunteer
Shout
10.2024 - Current
Executive Assistant
R Matheson
03.2022 - 03.2024
Assistant manager
Dry Cleaners & Tailoring Service
09.2018 - Current
Tutor
Multiple Individuals
01.2018 - 06.2020
Fundraiser and Administrator
Akademi
04.2015 - 01.2016
Certificate of Higher Education - Social Care & Support Worker Training
Training Express
Certificate of Higher Education - Level 2 & 3 Diploma in Health & Social Care
Royal Open College
Certificate of Higher Education - QLS LA Level 3 addiction psychology and counselling
Lead Academy
Certificate of Higher Education - Special Educational Needs and Disability
New Skills Academy
Diploma of Higher Education - Archaeology
University of Leicester
GCSEs - 7 Gcses A*- C (Including Maths & English)
St Augustine CofE School
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