Tsz Tung Lam
Bournemouth
Summary
Dynamic and detail-oriented professional with a strong foundation in communication, multitasking, problem-solving and working under stress. Proficient in staff rota arrangement, store layout planning, and retail software usage. Skilled in product ordering and adept at using Teams, Word, Excel, and PowerPoint to enhance operational efficiency. Seeking a different career path
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Store manager
Tealith
Bournemouth, England
10.2025 - Current
- Managed daily operations ensuring optimal store performance and customer satisfaction.
- Supervised team members providing training and guidance to enhance service delivery.
- Implemented inventory control measures to maintain stock levels and minimise losses.
- Coordinated staff schedules to ensure adequate coverage during peak trading hours.
- Resolved customer complaints efficiently to uphold brand reputation and loyalty.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Managed extensive payroll data, providing accurate financial reports.
- Conducted regular audits of the payroll system to ensure correctness and efficiency.
Team member
Kokoro
Bournemouth, England
09.2023 - Current
- Collaborated with team members to ensure efficient workflow and achieve daily targets.
- Assisted in maintaining cleanliness and organisation of work area to uphold safety standards.
- Operated various tools and equipment to carry out production tasks effectively.
- Followed established procedures to complete assigned duties within set timeframes.
- Supported senior team members by training new hires on key operational processes.
- Facilitated customer relations for increased brand loyalty.
Team leader
Tealith
Bournemouth, England
08.2024 - 10.2025
- Led team in executing daily operational tasks to enhance workflow efficiency.
- Mentored junior staff members to develop skills and improve overall performance.
- Supported training initiatives to enhance staff knowledge and operational capabilities.
Volunteer
Dorset Mind
05.2023 - 12.2023
- - Help clients to set goals
- - Help to improve the client’s self-confidence and self-esteem
- - Reduce social isolation
Eating Bar Manager
08.2022 - 05.2023
- - Interacted with customers by phone and in-person to provide food information
- - Help customers complete purchases
- - Took orders, prepared meal and collected payment
- - Became familiar with products to answer questions and make suggestions
- - Staff management
- - Ensure timely delivery of orders and monitor driver performance
- - Become familiar with food safety
Clerk and Bookstore Clark
T.H.Lee Book Co. Ltd
07.2016 - 09.2016
- - Produced high-quality customer-facing needs.
- - Provided quality clerical support through data entry.
- - Interacted with customers by phone and in-person to provide information.
- - Reviewed order data to verify transactions and shipping dates.
- - Promptly received and forwarded incoming communications, such as phone calls to appropriate staff.
- - Applied interpersonal and communication skills to establish selling relationship with customers.
- - Processed information and merchandise through POS register system.
- - Complete setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Hong Kong
Education
GCSE -
Abbey College Manchester
Manchester 09.2016 - 06.2017
A Level -
Abbey College Manchester
Manchester 09.2017 - 07.2019
Undergraduate - BSc Psychology and Philosophy
University of Reading
01.2019 - 01.2022
Postgraduate - MSc Mental health: Psychological Therapies
Queen Mary University of London
09.2022 - 09.2023
Skills
- Communication
- Multitasking
- Problem solving
- Staff rota arrangement
- Store layout planning
- Retail software usage
- Product ordering
- Teams
- Words
- Excel
- PowerPoint
Languages
Cantonese
Native
Mandarin
Fluent
English
Fluent
Italian
Beginner
Timeline
Store manager
Tealith
10.2025 - Current
Team leader
Tealith
08.2024 - 10.2025
Team member
Kokoro
09.2023 - Current
Volunteer
Dorset Mind
05.2023 - 12.2023
Postgraduate - MSc Mental health: Psychological Therapies
Queen Mary University of London
09.2022 - 09.2023
Eating Bar Manager
08.2022 - 05.2023
Undergraduate - BSc Psychology and Philosophy
University of Reading
01.2019 - 01.2022
A Level -
Abbey College Manchester
09.2017 - 07.2019
GCSE -
Abbey College Manchester
09.2016 - 06.2017
Clerk and Bookstore Clark
T.H.Lee Book Co. Ltd
07.2016 - 09.2016