Tsz Ping Lam (Emma)

• Managed high volume orders during peak hours maintaining quality of service.

• Assisted in preparing hot and cold beverages for customers.

• Restocked food, drink, and packaging supplies to ensure smooth operations.

• Maintained cleanliness and hygiene in work areas.

• Supported team members during busy shifts and followed company standards.

• Supervised and trained over 10+ baristas, improving their skills and management abilities.
• Prepared and served a variety of beverages, including coffee, teas, and cocktails.
• Created fresh desserts, such as croffles, sticky rice, and fruit salads.
• Managed inventory for coffee beans and supplies, reducing stock shortages.
• Maintained high standards of cleanliness and sanitation in the kitchen.
• Developed weekly staff rotas to ensure optimal coverage during peak times.
• Resolved customer issues quickly, achieving a 95% customer satisfaction rate.

• Assisted in preparing espresso-based drinks and managing inventory.
• Supervised and trained over 20+ baristas and developed training programs to enhance their skills.
• Ensured timely resolution of customer issues, reducing wait times.
• Maintained cleanliness of café equipment and stocked bar supplies.
• Operated cash registers and handled transactions, including QR code.

• Managed high volume orders during peak hours maintaining quality of service.
• Operated beverage machines and ensured cleanliness of equipment and utensils.
• Prepared hot and cold drinks, including coffee and Taiwanese beverages.
• Baked a variety of items, such as toast, molten lava cake, and Calamansi Napoleon.
• Collaborated with supervisors and colleagues to improve teamwork.