Tsvetelina Penova
Mitcham,surrey
Summary
Certified health coach with expertise in dietary planning, nutritional guidance, and fitness encouragement. Demonstrates strong client empathy and communication skills, fostering resilience and confidence through positive reinforcement techniques. Adept at stress management and cultural awareness, ensuring comprehensive client assessment and goal setting. Committed to health advocacy and sleep improvement tactics, aiming to empower individuals towards achieving optimal well-being.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer service representative
luxenta ltd
Mitcham, Merton
05.2018 - 05.2025
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Assisted customers in making informed decisions by providing detailed product information.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
Marketing specialist
Stimex ltd
Sofia, Bulgaria, Sofia, Bulgaria
01.2010 - 05.2016
- Drafted comprehensive marketing reports, leading to more informed decision making.
Education
bachelor of Marketing - Economics
st. st. Ciril and Metodi
Veliko Tarnovo/ Bulgaria 09.1997 - 06.2001
Level 5 - Health
Health Coaches Academy
UK 04.2024 - 04.2025
Skills
- Dietary planning
- Client empathy
- Fitness encouragement
- Health advocacy
- Client goal setting
- Certified health coach
- Nutritional guidance
- Sleep improvement tactics
- Goal setting
- Resilience development
- Positive reinforcement techniques
- Confidence building
- Stress management techniques
- Communication skills
- Cultural awareness
- Customer Service
- Resourcefulness
- Time-management
- Self-motivation
- Proactive initiative
- Client assessment
Affiliations
- reading, nature
Languages
English
Fluent
Bulgarian
Native
Spanish
Intermediate
Timeline
Level 5 - Health
Health Coaches Academy
04.2024 - 04.2025
Customer service representative
luxenta ltd
05.2018 - 05.2025
Marketing specialist
Stimex ltd
01.2010 - 05.2016
bachelor of Marketing - Economics
st. st. Ciril and Metodi
09.1997 - 06.2001
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