Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Tsvetelina Penova

Mitcham,surrey

Summary

Certified health coach with expertise in dietary planning, nutritional guidance, and fitness encouragement. Demonstrates strong client empathy and communication skills, fostering resilience and confidence through positive reinforcement techniques. Adept at stress management and cultural awareness, ensuring comprehensive client assessment and goal setting. Committed to health advocacy and sleep improvement tactics, aiming to empower individuals towards achieving optimal well-being.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work history

Customer service representative

luxenta ltd
Mitcham, Merton
2018.05 - 2025.05
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.

Marketing specialist

Stimex ltd
Sofia, Bulgaria, Sofia, Bulgaria
2010.01 - 2016.05
  • Drafted comprehensive marketing reports, leading to more informed decision making.

Education

bachelor of Marketing - Economics

st. st. Ciril and Metodi
Veliko Tarnovo/ Bulgaria
1997.09 - 2001.06

Level 5 - Health

Health Coaches Academy
UK
2024.04 - 2025.04

Skills

  • Dietary planning
  • Client empathy
  • Fitness encouragement
  • Health advocacy
  • Client goal setting
  • Certified health coach
  • Nutritional guidance
  • Sleep improvement tactics
  • Goal setting
  • Resilience development
  • Positive reinforcement techniques
  • Confidence building
  • Stress management techniques
  • Communication skills
  • Cultural awareness
  • Customer Service
  • Resourcefulness
  • Time-management
  • Self-motivation
  • Proactive initiative
  • Client assessment

Affiliations

  • reading, nature

Languages

English
Fluent
Bulgarian
Native
Spanish
Intermediate

Timeline

Level 5 - Health

Health Coaches Academy
2024.04 - 2025.04

Customer service representative

luxenta ltd
2018.05 - 2025.05

Marketing specialist

Stimex ltd
2010.01 - 2016.05

bachelor of Marketing - Economics

st. st. Ciril and Metodi
1997.09 - 2001.06
Tsvetelina Penova