Tsvetan Dimitrov
Manager
London
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Business Owner
De Luxe Removals Ltd
London
07.2020 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
F&B Supervisor
Hilton Hotels
London
07.2019 - 06.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Operations Manager
Pulse Fitness
Sofia
03.2015 - 04.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
Education
HND - Business Management
Buckinghamshire University
London, United Kingdom 01.2020 - 08.2023
Bachelor of Accountancy - Accountancy
Academy of Economics
Bulgaria 09.2010 - 06.2015
Skills
Staff Management
Strategic planning
Business Development
Budgeting
Customer Relations
Operations management
Business administration
Staffing oversight
Business planning
Staff training/development
Employee scheduling
Recruitment
Timeline
Business Owner
De Luxe Removals Ltd
07.2020 - Current
HND - Business Management
Buckinghamshire University
01.2020 - 08.2023
F&B Supervisor
Hilton Hotels
07.2019 - 06.2020
Operations Manager
Pulse Fitness
03.2015 - 04.2019
Bachelor of Accountancy - Accountancy
Academy of Economics
09.2010 - 06.2015