Iosif Tsoi

Monitored the performance and health of IT infrastructure, including servers, networks, and applications, using monitoring tools (e.g., Zabbix).
Responded to and managed incidents, ensuring prompt resolution through ticketing systems (e.g., Jira).
Diagnosed and troubleshooted system failures, network issues, and application errors.
Coordinated with internal teams to resolve critical incidents, ensuring minimal downtime and business impact.
Generated detailed incident reports, analyzed root causes, and implemented preventive measures to reduce recurring issues.
Contributed to the continuous improvement of monitoring processes and incident management workflows.

Configured remote access setups for users.
Provided assistance in resolving minor PC issues, troubleshooting hardware and software problems.
Installed, configured, and optimized computer systems and software for end-users.
Performed regular technical maintenance, including system updates, virus scans, and performance optimization.

Worked with 1C, inputting and updating data, ensuring data accuracy.
Managed inventory control, tracking stock levels and movements of goods.
Identified and corrected errors in data entries, optimizing processes to improve the accuracy of records.