TSHOLOFELO CYNTHIA SWELE
2127 Pumba Str. Mindalore. Krugersdrop,South Africa
Summary
Knowledgeable clerical officer seeking a position in a challenging environment. Over three years of experience successfully providing administrative and secretarial support to the operational department, proficient in various computer applications. I compiled with proven ability to plan and manage multiple assignments to meet tight deadlines efficiently. I am dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining secure information. Verifies documents, researches problems and implements effective solutions.
Overview
2
2
years of professional experience
Work history
Administrative Assistant
Royal Hallamshire Hospital-NHS
Sheffield, United Kingdom
02 2024 - 01 2025
- Handling administrative,reception and secretarial support to the operational department
- Manage multiple assignments to meet tight deadlines efficiently
- Manage calls, greet visitors, and handle correspondence.
- Process mail, maintain office supplies, and organize records.
- Improving procedures for file movements, eliminating unnecessary storage and maintaining secure information
- Verifies documents, researches problems and implements effective solutions
- Undertake administration functions for the department, such as data input, photocopying, filing, letter writing, etc
- Undertake accurate recording / inputting and amending of data within Trust information systems
- Communicate effectively with the use of tact and diplomacy, and seek to overcome barriers to effective communication
- Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service
- Actively use initiative within the role but seek guidance when required and appropriate
- Assist and support in the development and improvement of the service and in the implementation of Trust and Departmental policies and procedures
- Complete all mandatory training required by the Trust and actively participate in personal development
ADMINISTRATOR ASSISTANT
City of Jo'burg Municipality
Johannesburg
2020.06 - 2022.01
- Assist and support the development and training of new team members
- Updated system records with current information
- Answered netcalls promptly and delivered faultless service for diverse needs
- Accomplished tasks with enthusiasm and skills in time management
- Restocked and organised medical supplies
- Developed proficiency in Microsoft and used skills regularly to complete assignments
- Collaborated in team setting to handle daily assignments and challenges
- Delivered finished work to precise specifications following verbal and written orders
- Provided the administrative functionality of urgent and essential services to mitigate the COVID-19 pandemic
- Screening and Testing services across the City of Johannesburg, including Municipal Entities (MEs), may include customer service, basic word processing, data entry, filing and organising and related work to support the SHE Directorate
- Control the administrative requirements associated with the SHE Directorate
- Coordinate the administrative dimension associated with processing Directorate-related queries and complaints
- Control workflow processes and output levels of work by providing administrative Performance-specific activities associated with providing support to Line functions
- Provided high-level administrative support, adapting proactively to team needs and aiding efficiency
- Organised and updated document management systems to improve audit and reference processes
- Created and maintained department records and used software to review and monitor data
- Managed daily calendar and juggled meetings for supervisor
- Made copies, sent faxes and handled incoming and outgoing correspondence to promote smooth communications
- Handling Reception duties, routine correspondence, and attending general matters
- To make sure that the office is organised all the time
ADMINISTRATIVE ASSISTANT
LabourNet Campany
Johannesburg
11 2017 - 02 2019
- Providing excellent Administrative duties and Secretarial duties
- Record of staff and learners information on manual and computer system
- Using of SA-SAMS database to manage and retrieve routing information of learners' admissions, quarterly progress reports, attendance register, and transfers, created and maintained spreadsheets using Excel
- Handled team filing, data entry and recordkeeping
- Received and efficiently handled queries
- Collaborated in team setting to handle daily assignments and challenges
- Worked well with team members to complete tasks
- Helped clients feel welcome by conversing warmly and professionally answering questions
- Met high-volume demands with enthusiasm and quality service and support
- Communicated clearly with teams about current work, issues and needs
- Assessed customer needs and suggested relevant products or services to meet needs
- Attended quickly to emergencies and helped resolve concerns
- Attended quickly to emergencies and helped resolve concerns
- Collaborated in team setting to handle daily assignments and challenges
- Worked well with team members to complete tasks
- Wiped down and sanitised work spaces and frequently touched surfaces
- Followed experienced team members to learn basic and advanced job skills
- Handled team filing, data entry and recordkeeping
- Received and efficiently handled queries
- Flexed with changing demands and requirements to consistently meet objectives
- Operated equipment following correct procedures and safe practices
- Accomplished tasks with enthusiasm and skills in time management
- Carried out assignments under short notice and outside of normal hours
- Protected information and maintained confidentiality
- Dealt professionally with issues and complaints, helping develop and implement successful resolutions
- Kept customer areas neat, clean and presentable with regular attention
- Helped clients feel welcome by conversing warmly and professionally
Customer Service Representative
Webbers Clothing and Footware Company
Midrand, South Africa
03 2019 - 11 2019
- Helped customers with questions, locating products and completing purchases.
- Built strong and trusting relationships with customers, maintaining loyalty and satisfaction.
- Checked merchandise regularly to identify needs and took care to maintain neat arrangements.
- Utilised upselling techniques and suggestions to increase per-customer sales.
- Received new stock and replenished shelves with fresh merchandise for customers.
- Demonstrated products, highlighted benefits and answered questions to encourage sales.
- Completed customer payments using credit cards, mobile payments and cash.
- Received new deliveries and processed stock for immediate addition to displays or storage.
- Observed customer behaviours and actively worked to prevent shoplifting and other losses.
- Recommended accessory purchases to complement customer choices, increasing per-customer revenue.
- Followed manager orders and carried out daily tasks to keep shop organised, tidy and customer-ready.
- Minimised product waste with use of proper stock rotation procedures.
- Prepared merchandise for sale by adding tags, wrappings and finishing touches.
- Walked around shop frequently to identify problems and offer assistance to customers.
- Informed customers about important product, service and delivery terms at time of purchase.
- Kept accurate records of shop orders, refunds and exchanges with required documentation.
- Processed exchanges and refunds for customers dissatisfied with purchases.
Education
DIPLOMA - MARKETING MANAGEMENT
Tshwane North College
NATION SENIOR CERTIFICATE - COMMERCIAL STUDIES
Khamane High School
Bachelor of Govern - ADM AND DEVELOP
University of South Africa (UNISA)
Skills
- Strong organization and multitasking
- Proficiency in Microsoft Office Suite
- Ability to handle confidential information with discretion
- Detail-oriented, proactive, and able to work independently
- Customer service orientation
- Documentation and reporting
- Administrative experience
- Strong organization and multitasking
- Records management systems
- Data entry documentation
- Accounting skills
- Billing forms
- Effective prioritisation
- Coordination of activities
- Adherence to policies and procedures
- Restocking and organising supplies
- Prompt call answering
- Excellent communication skills
- Good administrative skills
- Time management
References
- Mrs Melanie Porteous, Deputy Service Manager, Royal Hallamshire Hospital, 01142268749, melanie.porteous1@nhs.net
- Zoe Rainford, Service Manager, Royal Hallamshire Hospital, 01142268749, zoe.rainford@nhs.net
Timeline
ADMINISTRATOR ASSISTANT
City of Jo'burg Municipality
2020.06 - 2022.01
Administrative Assistant
Royal Hallamshire Hospital-NHS
02 2024 - 01 2025
ADMINISTRATIVE ASSISTANT
LabourNet Campany
11 2017 - 02 2019
Customer Service Representative
Webbers Clothing and Footware Company
03 2019 - 11 2019
DIPLOMA - MARKETING MANAGEMENT
Tshwane North College
NATION SENIOR CERTIFICATE - COMMERCIAL STUDIES
Khamane High School
Bachelor of Govern - ADM AND DEVELOP
University of South Africa (UNISA)