Tsegu Massa
Birmingham,United Kingdom
Summary
Results-driven IT and Network Engineer known for rapidly diagnosing and resolving complex network issues while maintaining high system uptime and performance. Brings strong expertise in Cisco technologies, TCP/IP protocols, and network monitoring tools, with a hands-on approach to delivering efficient and reliable solutions. Holds a Level 3 Software Development certification, leveraging programming skills to automate tasks, streamline processes, and enhance overall IT operations. Recognised for a proactive mindset, attention to detail, and the ability to perform effectively under pressure. Consistently delivers high-quality technical support while contributing to secure, resilient, and forward-thinking IT environments.
Overview
16
16
years of professional experience
Work history
Adult Lead Worker
Trident Group
Birmingham
2026.04 - Current
- Assisted vulnerable adults by providing early and targeted support for recovery and resilience.
- Conducted effective needs and risk assessments to inform support strategies.
- Supported customer to achieve good outcomes for independent living skill
- Support Customer to developed skills for independent living by offering practical support in income maximisation, budgeting, and debt management.
- Acted as community navigator, linking customers to local services to enhance networks of support and reduce social isolation.
- Collaborated network with key agencies like housing and health services to advocate for customer needs.
- Created co-produced, outcome-focused support plans that reflected customers' strengths and goals.
- Customer need and risk assessment
- Managed and record customer's details via CRM-Inform system
- Action plan tailored to customer support based on risk assessment
Employment /Intervention advisor
PURE project- Trident Group
Birmingham
2024.12 - 2026.03
- Advocated on behalf of clients to prospective employers; facilitated successful negotiations.
- Supported more than 50 participants through transition into new roles; eased adjustment periods.
- Implemented innovative outreach methods to engage hard-to-reach individuals.
- Assisted in developing personal branding strategies, secured better job offers for clients.
- Assessed client's skill set for appropriate job match recommendations.
- Coordinated with training providers, ensured access to professional development opportunities for clients.
- Provided CV review services for improved job application success.
IT Consultant
Hydroland Consulting Engineers Ltd
2023.03 - 2024.12
- Installed and updated software applications for engineering tools, ensuring optimal project support.
- Implemented and maintained security measures, including firewalls and antivirus solutions, to protect engineering data.
- Troubleshoot network issues to maintain seamless communication within engineering infrastructure.
- Conducted regular data backups and manage databases crucial for engineering operations.
- Provided hands-on technical support for hardware and software issues to engineering teams.
- Customised and configured IT solutions for Hydro land engineering projects to enhance efficiency.
- Develop and conduct end-user training sessions tailored to engineering software and tools.
- Introduced sustainable practices into IT operations; reducing energy consumption.
- Responded swiftly to IT emergencies, minimising downtime and loss of data.
- Delivered impactful training sessions to empower staff with IT skills.
IT Assistant
National Housing Services
Birmingham
2019.04 - 2022.02
- Troubleshooted and configured switched network for small office.
- Troubleshooted internet connectivity issue and IP address configured.
- Assisted individual to learn new skills and acquire employment.
- Streamlined daily tasks and maintained PC, laptops, and printers.
Enablers
Kelly Communications
Birmingham
2018.04 - 2018.09
- Managed and allowed fibre optic cables through underground utilities network and drilling access points into customer premises.
- Liaised with wider engineering communities to connect residential and business customers.
- Successfully delivered on tasks within tight deadlines.
IT Support Technician
Amazon FC
2017.09 - 2017.12
- Maintained, allocated, and deployed IT equipment into different fulfilment centre via AWS. Managed allocation and maintenance of IT equipment throughout fulfilment centre, including troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers, and other end user devices.
- Acted as valuable member of larger IT team within fulfilment centre and specifically support IT engineers in daily projects and activities as directed.
- Held responsibility for RMA and repair process for all devices under warranty.
- Diagnosed network issues for seamless connectivity.
- Prevented potential data loss by implementing backup strategies.
- Trained non-technical staff members, simplified their interaction with tech tools and devices.
ICT Technician
Mekelle University
Mekelle
2010.09 - 2012.12
- Administered and manage Windows server 2008.
- Active directory, adding user accounts and access control lists.
- Desktop, laptops, and printers, hardware, and software maintenance.
Education
Software Development Level 3 - Computer Science
Local Education And Development (LEAD)
Birmingham, UK 2026.02 -
MSc - Data Networks and Security
Birmingham City University
Birmingham, UKBEng - Telecommunications and Networks
Birmingham City University
Birmingham, EnglandDiploma - Computer Science
New Millenium University College
Mekelle, EthiopiaSkills
- Systems: Windows MacOS Linux
- Penetration System: Nmap Metasploit
- Virtualisation: EVENG VMware GNS3 Packet tracer
- Network Protocols: TCP/IP FTP SSH /Telnet/OSPF/EIGRP/BGP
- Languages: Python Ansible SQL HTML/CSS/Java script
- Networking: LAN WAN
- Technical Operations & Management
- Complex Problem Resolution
- Team Development & Leadership
- Strategic Planning & Execution
- Operational Excellence
- Information/Data Security
- Project Management
- Technical Support
- Network Integration
- Website development
Key Project
Network Automation with Ansible: Successfully completed final MSc project on application of network automation with Ansible, manage, maintain and perform network automation.
References
References available upon request.
Timeline
Adult Lead Worker
Trident Group
2026.04 - Current
Software Development Level 3 - Computer Science
Local Education And Development (LEAD)
2026.02 -
Employment /Intervention advisor
PURE project- Trident Group
2024.12 - 2026.03
IT Consultant
Hydroland Consulting Engineers Ltd
2023.03 - 2024.12
IT Assistant
National Housing Services
2019.04 - 2022.02
Enablers
Kelly Communications
2018.04 - 2018.09
IT Support Technician
Amazon FC
2017.09 - 2017.12
ICT Technician
Mekelle University
2010.09 - 2012.12
MSc - Data Networks and Security
Birmingham City University
BEng - Telecommunications and Networks
Birmingham City University
Diploma - Computer Science
New Millenium University College