Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Trudy Sage

Dartford,Kent

Summary

A dedicated and adaptable Customer Service professional with extensive experience in the Construction industry, excelling in both client-facing and back-office support roles. Demonstrates strong organisational skills, adept at handling enquiries, processing orders, and resolving issues efficiently to ensure high levels of customer satisfaction. Skilled in telephone etiquette, empathy handling, diplomatic negotiation, and maintaining calmness under pressure. Committed to enhancing customer experience through effective problem-solving and a positive attitude.

Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.

Successful Customer Service Advisor with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

51
51
years of professional experience
5
5
years of post-secondary education

Work history

Customer Service Advisor

Tremco CPG UK Ltd
Crayford, Bexley
06.2017 - Current
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Resolved pressing customer issues, ensured repeat business.
  • Assisted customers in product selection to boost sales.
  • Built rapport with clients through empathetic handling of concerns.
  • Handled high volume of calls daily for faster issue resolution.
  • Managed complex customer issues to successful resolution.
  • Guided customers through troubleshooting process with patience and clarity.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Provided detailed information about products and services to potential customers.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Recorded and processed customer data accurately.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Investigated customer issues to find acceptable conclusion and prevent recurrence.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Recorded customer communications to maintain proper documentation.
  • Escalated complex issues in line with internal best practices for swift resolution.
  • Participated in staff meetings to discuss new developments.
  • Diagnosed and communicated technical problems to customers at appropriate level of understanding.
  • Tracked orders and processed refunds for new and existing customers.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Managed 10+ daily calls, taking orders and escalated cancellations.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Listened actively to offer accurate information and best solution to their needs.
  • Advised customers on availability, pricing and location of products.
  • Recorded information about inquiries and complaints within internal database.
  • Answered 10+ telephone calls per day with professionalism.

Buyer / Administrator

Tremco CPG UK Ltd
Crayford, Bexley
03.2002 - 05.2017
  • Streamlined daily purchasing operations through effective administrative and procurement support.
  • Processed purchase orders and tracked deliveries, ensuring accurate supplier and product records.
  • Liaised with suppliers to obtain quotations, confirm orders, and resolve discrepancies efficiently.
  • Monitored stock levels and coordinated replenishment schedules to fulfil business requirements.
  • Resolved invoice queries and assisted Accounts Team with supplier invoice reconciliation.
  • Engaged professionally with customers via phone, email, and in-person to provide precise service information.

Senior buyer

Samas Roneo Ltd
Dartford, Kent
01.1990 - 12.2001
  • Reported directly to Chief Purchasing Manager, ensuring effective execution of purchasing strategy.
  • Analysed market trends to guide procurement decisions and optimise supply chain activities.
  • Procured raw materials for manufacturing processes, maintaining consistent availability.
  • Oversaw global importation of inter-company and outsourced materials for production needs.
  • Investigated methods to enhance procurement procedures, increasing operational efficiency.
  • Fostered relationships with suppliers and customers to ensure collaboration and satisfaction.
  • Resolved invoice and payment discrepancies through comprehensive analysis.
  • Ensured compliance with company policies across all purchasing operations.

Senior Administrator - Contracts

London Borough of Greenwich
Woolwich, Greenwich
06.1974 - 12.1989
  • Executed procurement for services and materials within Directorate of Architectural and Engineering Services.
  • Prepared, issued, and analysed tenders and written quotations to secure competitive bids.
  • Liaised with contractors and suppliers regarding contract-related matters to ensure compliance.
  • Collaborated with Legal Department to expedite contract sealing and approval processes.
  • Managed accurate data entry into computerised systems, enhancing record integrity.
  • Processed invoices and related documents to ensure prompt payments to suppliers.
  • Investigated claims for price variations against contracts, resolving disputes promptly.

Education

O.N.C. - Public Administration & Business Studies

South East London Technical College
Catford, Lewisham
09.1974 - 07.1975

H.N.C. - Public Administration & Business Studies

South East London Technical College
Catford, Lewisham
09.1976 - 07.1977

C.S.E. - English, Maths, History, Commerce, Geography, 3-Dimensional Design

Crown Woods Secondary School
Eltham, Greenwich
09.1969 - 07.1973

Skills

  • Customer service and support
  • Order processing and complaint resolution
  • Problem-solving and issue resolution
  • Empathy and patience
  • Effective communication skills
  • Organisational skills under pressure

Affiliations

  • Gardening, Cooking, Travelling, some DIY !, and just enjoying the company of family and friends.

Timeline

Customer Service Advisor

Tremco CPG UK Ltd
06.2017 - Current

Buyer / Administrator

Tremco CPG UK Ltd
03.2002 - 05.2017

Senior buyer

Samas Roneo Ltd
01.1990 - 12.2001

H.N.C. - Public Administration & Business Studies

South East London Technical College
09.1976 - 07.1977

O.N.C. - Public Administration & Business Studies

South East London Technical College
09.1974 - 07.1975

Senior Administrator - Contracts

London Borough of Greenwich
06.1974 - 12.1989

C.S.E. - English, Maths, History, Commerce, Geography, 3-Dimensional Design

Crown Woods Secondary School
09.1969 - 07.1973

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