Trudy Farden

I currently work a 12 hour shirt for three days on and three days off, not set days and two weekends a month. I am currently moving to Rushden, Northants and would like to reduce my hours where possible and would find nights more challenging as I like to learn new aspects of the care environment.

I have completed all my online e-learning exams and I am currently up to date with all.

• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Monitored vital signs of patients for early detection of health complications.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
• Monitored client health conditions and reported immediate issues to manager.
• Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

• Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
• Maintained office files in both electronic and hard copies.
• Promoted welcoming environment while managing receptionist area and fielding requests for information.
• Increased customer satisfaction by greeting visitors promptly and professionally.
• Responded to telephone enquiries from clients, vendors and members of public.
• Managed office inventory to ensure timely ordering and replenishment of low-level stock.
• Assembled and mailed informational packets, reports and publications.
• Managed incoming and outgoing calls for busy office.

• Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
• Maintained office files in both electronic and hard copies.
• Accurately tracked tax, invoicing and budget information using QuickBooks.
• Improved current filing system by moving to cloud-based storage solution.
• Received and screened high-volume internal and external communications, including calls, email and mail.
• Managed clerical needs of employees, including administrative support, file management and stationery supplies.
• Increased customer satisfaction by greeting visitors promptly and professionally.
• Sorted and distributed business correspondence to correct department or staff member.
• Maintained detailed administration and office procedures to improve accuracy and efficiency.
• Wrote reports and correspondence from dictation and handwritten notes.
• Managed office inventory to ensure timely ordering and replenishment of low-level stock.
• Improved office efficiency by managing client correspondence, record tracking and data communications.
• Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
• Managed incoming and outgoing calls for busy office.
• Assembled and mailed informational packets, reports and publications.
• Standardised department filing system to increase efficiency.
• Responded to telephone enquiries from clients, vendors and members of public.
• Answered inquiries concerning standardised policies, procedures and regulations.
• Welcomed guests and clients in upbeat and friendly manner.

• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Completed and submitted daily operations logs and paperwork for well-maintained delivery records.
• Utilised hand-held devices to capture, document and communicate proof of delivery.
• Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
• Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.