Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Trudie Tilley

Kentford

Summary

Proven track record in enhancing student engagement and classroom efficiency, notably at Meadowfield School. Expert in classroom management and student supervision, coupled with a calm and patient demeanor, ensures a safe and conducive learning environment. Achieved significant improvements in student behavior and participation through innovative instructional support and effective communication.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Teacher's Assistant

Meadowfield School
Sittingbourne
05.2023 - Current
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Medical needs of specific child.

Monitor children during lunchtime.

Nurturing needs of children.

Passenger Assistant

Chalkwell Coaches Ltd
Sittingbourne
09.2022 - 04.2023

To collect children from their homes, and take them to school.

To make sure the children have a safe journey to school.

To look after and ensure that the children are well and happy during their journey to school.

Shop Assistant

Asda
Sittingbourne
10.2014 - 06.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Greeted customers entering store and offered assistance with requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Developed strong product knowledge, effectively educating customers on features and benefits.
  • Promoted special offers and discounts to boost revenue during promotional events or slow periods.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.

Bar Staff Member

The Three Hats Public House
Sittingbourne
08.2014 - 08.2018
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender

The Stumble Inn
Sittingbourne
04.2009 - 09.2014
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Delivery Driver

Papa Fresco
Sittingbourne
03.2008 - 04.2009

Delivery of hot and cold food to local companies.

Restocking of van each morning.

Customer service.

Friendly service.

Cleaning van at end of shift.

Waitress Supervisor

Holiday Inn
Sittingbourne
08.2006 - 02.2008
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Teacher's Assistant

Swale Cvs Alternative Curriculum
Sittingbourne
08.2004 - 08.2006
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Outdoor activities including rock climbing, absailing, motor cross.
  • Monitoring behaviour.
  • Teaching life skills.

Children Service Assistant

Xcel Foster Care 2000
Sittingbourne
08.2004 - 08.2006
  • Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Looking after the individual child’s needs and development.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Assisted team members in improving workflow efficiency by sharing best practices.

Resident Social Worker

The Boulders Children’s Home
Sittingbourne
07.1999 - 09.2004

Live in children’s home.

Assist in life skills.

Look after children’s medical needs and emotional needs.

Writing daily logs.

Liaising with outside authorities.

Monitor children’s behaviour.

Education

CSE GRADE B - Sociology

Westlands High School
Sittingbourne
06.1982

CSE GRADE C - Maths

Westlands High School
Sittingbourne
06.1982

CSE GRADE B - English

Westlands High School
Sittingbourne
06.1982

CSE GRADE A - Child Care

Westlands High School
Sittingbourne
06.1982

CSE GRADE B - Drama

Westlands High School
Sittingbourne
06.1982

Skills

  • Classroom Management
  • Materials Preparation
  • Student Engagement
  • Class coordination
  • Safety Guidelines
  • Group and individual instruction
  • Early Childhood Education
  • Social studies support
  • Special Education Assistance
  • Physical education support
  • Positive Attitude
  • Effective Communication
  • Calm and Patient Demeanor
  • Collaborative Teamwork
  • Relationship Building
  • Cleaning and sanitizing
  • Classroom support
  • Helping Students with Special Needs
  • Classroom preparation and maintenance
  • Behavior redirection
  • Individual Student Assistance
  • Student Supervision
  • Student Health and Safety
  • Supervising Student Activities

Accomplishments

My biggest accomplishments are bringing up my three sons as a single parent, and doing the very best I can do. Also all the accomplishments I have learned through my work life and personal life over the years.

Certification

First aid in schools.

Resqmat in schools.

Proact training.

Gastric training, plus medical training for gastroenterology for individual student.

Asthma.

Timeline

Teacher's Assistant

Meadowfield School
05.2023 - Current

Passenger Assistant

Chalkwell Coaches Ltd
09.2022 - 04.2023

Shop Assistant

Asda
10.2014 - 06.2022

Bar Staff Member

The Three Hats Public House
08.2014 - 08.2018

Bartender

The Stumble Inn
04.2009 - 09.2014

Delivery Driver

Papa Fresco
03.2008 - 04.2009

Waitress Supervisor

Holiday Inn
08.2006 - 02.2008

Teacher's Assistant

Swale Cvs Alternative Curriculum
08.2004 - 08.2006

Children Service Assistant

Xcel Foster Care 2000
08.2004 - 08.2006

Resident Social Worker

The Boulders Children’s Home
07.1999 - 09.2004

CSE GRADE B - Sociology

Westlands High School

CSE GRADE C - Maths

Westlands High School

CSE GRADE B - English

Westlands High School

CSE GRADE A - Child Care

Westlands High School

CSE GRADE B - Drama

Westlands High School

First aid in schools.

Resqmat in schools.

Proact training.

Gastric training, plus medical training for gastroenterology for individual student.

Asthma.

Trudie Tilley