Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Tru Harji

Leicester

Summary

PERSONAL PROFILE I am a highly motivated and diligent individual and have a professional and enthusiastic approach in completing my work and tasks. I have a keen eye for detail and feel this has enhanced my experience in working within the logistics industry. I thoroughly enjoy working in a fast paced environment especially when dealing with internal/external stakeholder and ensure standards are met. I am looking for a role in the Transport/Logistics industry but I am open to opportunities.


Accomplished supply and distribution manager with strengths in personnel management, systems organisation and logistics oversight. History keeping materials moving smoothly and on-time with expert management of ongoing operations and special projects. Expert in coordinating dispatching and resolving problems.


Overview

14
14
years of professional experience

Work history

3P Quality Manager, Supply Chain Manager II

EU
01.2022 - Current
  • Owning and managing x11 UK/EU 3P carriers supporting the AMZN Logistics Network
  • Improving & Driving +98% Performance Quality in 3P carriers delivering parcels to customers
  • Hosting/Presenting MBRs/QBRs to Senior Level leadership both within AMZN & 3P carriers
  • Doc Writing skills to a very high standards meeting the demands of a CEO level audience
  • Nominated Employee of the Month across 100s of colleagues for high quality Performance during Prime Week 2023
  • Key Responsibilities:
  • Dealing with Senior Management and taking swift/strict and stringent actions through the months in operations to ensure bank holiday operations is managed effectively
  • Maintaining a top level view on carrier performance with WBRs weekly on quality performance, providing root causes & corrective actions to improve performance
  • Highly paced environment which requires daily preparation and cadence/monitoring of performance levels
  • Judging on quality and taking any necessary actions to prevent carriers hitting below target
  • Organising, planning and executing MBRs & QBRs in front of Senior/CEO level Leadership
  • Senior Level Document Writing with strategic language Monthly/Quarterly
  • Managing a member of the team, setting project tasks and goal aspirations
  • Daily Deep Dive Analysis using various data sources to determine root cause/corrective actions for Quality Performance Failures

Transport Operations Specialist

Amazon UK
05.2017 - Current
  • Amazon have expanded their UK Amazon Transportation Service and therefore I found an opportunity to continue my knowledge through operations which has always been a passion of mine since beginning in logistics 8 years ago
  • Achievements:
  • Selected to travel to Europe to new Amazon sites to help setup their operation, huge accomplishment with only being in the role for 6 months at the time
  • Building an automated MS Excel Trailer tracker to maintain/track/analyse amazon trailer activity throughout the UK and support all UK sites with trailer capacity which was rolled out 2 months after I began the role
  • Bringing in new ideas into the Amazon operation which has contributed to the success of their operation throughout the UK and feel valued with the input
  • Key Responsibilities:
  • Scheduling/manipulating daily trailer routes for planning and ensuring drivers' are well equipped throughout the day
  • Re-assigning drivers' to different routes within the UK sites, monitoring delivery schedules and routing wherever needed to ensure the drivers' are being used wisely and being cost-effective
  • Raise bids to carriers' to cover movements between sites if urgent, ensuring all UK Amazon sites are equipped with trailers for shipment movements'
  • Updating/dicing transport schedules on a daily basis to utilise all available carriers' to our advantage
  • Scheduling servicing/MOT/breakdowns with vendors to ensure trailers are being well-maintained
  • Checking stock reports for various sites and booking in movements where required
  • Supporting our counter-parts in Amazon EU Prague
  • Managing transport projects & delivering presentations

Transport Shift Manager

10.2018 - 01.2022
  • Working with senior management to improve workflow on a weekly basis
  • Managing urgent loads and securing capacity with CPT period
  • Negotiating with Operations Managers with various Amazon sites in relation
  • Recognition from senior management across regions giving for the work I carried during the peak period
  • Received a Peak Hero Award
  • Key Responsibilities:
  • Arranging shift patterns to suit the ROC operation
  • Project Managing geopen locations to accurately determine Amazon site locations and 3PL sites
  • Liaising with Amazon senior management to discuss weekly operations, how to implement change to suit business needs during the peak period
  • Managing team member holidays
  • Monitoring urgent loads within the UK including EFN volume for LCY8
  • Responding to management escalations on a daily basis
  • Implementing holiday entitlement during the peak period and managing team members' workload allocation

Senior Road Freight Account Manager

Europa Worldwide
08.2016 - 05.2017
  • Due to redundancies within the DHL Freight division I took the opportunity to take the next step in my career and move towards a Senior Account Management role within Europa Worldwide
  • The Company is very reputable within the logistics industry and I believed I could put to use all of the skills I had picked up from my previous roles to make a real success of this role
  • Achievements:
  • I have consistently met and exceeded monthly sales targets eg, January's target was beaten by £1100
  • I secured 8 new accounts for the Company during December, which is known as a difficult month for securing new business
  • Key Account Portfolio Management
  • Key Responsibilities:
  • Using planning and organisational skill to liaise with and book in collections/deliveries with European partners
  • Providing/offering transit times for economy & express shipping services
  • Preparing quotes for customers, booking shipments, finding suitable hauliers for express deliveries
  • Building long term relationships with customers and clients
  • Achieving and exceeding monthly gross profit targets and bookings from clients
  • Negotiating tariffs with new clients to suit their needs as well as our needs
  • Making proactive outbound telesales calls to gain new business for the Company, providing spot quotes
  • Client portfolio management

Field Sales Executive

DHL Freight
03.2016 - 07.2016
  • This move was as a result of a divisional promotion
  • Having gained valuable experience from my time as a telesales executive I felt this was next step in my career progression within the logistics industry which had been my goal since becoming a telesales executive in 2014
  • Achievements:
  • Achieving and exceeding targets, eg
  • In 3 months' I built a pipeline of £753,380 worth of new business of which £59,900 annual revenue was won
  • Gained valuable experience in negotiating & liaising with senior decision makers E.g
  • Head of Logistics & Operations, Directors and Managing Directors
  • I consistently achieved 35-40 customer visits a month
  • Using key skills for arranging priority shipments, working with key players, shipment preparation
  • Key Responsibilities:
  • Using communication and negotiation skills to win new business and by following the sales cycle process
  • Monitoring key client activities, preparing AWBs' for shipment movements
  • Processing time-critical shipments due to express requirements from key players of all industries
  • Customs declaration notifications, open investigations and prioritising freight
  • Generate leads and opportunities over the telephone
  • Attending exhibition events and developing marketing campaigns to promote our Company
  • Personal time management was crucial
  • Updating CRM Database
  • Negotiating tariff reductions/discounts with operations to win new business
  • Managing key existing customer portfolios for growth & retention
  • Phishing for fresh leads on a daily basis which has helped me build an extensive pipeline of prospects

DHL
09.2009 - 07.2016

DHL Telesales Executive

DHL Freight
11.2014 - 03.2016
  • Although I thoroughly enjoyed my time with DHL Express International I felt I needed to gain further experience in other areas of logistics
  • This is why I moved over to the DHL Freight division
  • DHL Freight deal with all UK & European pallet distribution for a large variety of businesses
  • This role was a new position within the business which allowed me to use my own initiative to take ownership and create my own processes
  • The experience I have gained since being in this position is invaluable and has added a great deal of new skills to my profile such as negotiation, strengthened my communication skills and enhanced my time management and planning skills
  • Achievements:
  • I exceeded my monthly commission targets on a regular basis, having managed to secure 40 appointments for the sales team in one month
  • I managed to secure a meeting with a key decision maker for a company that would have potentially brought in £2 million worth of business a year
  • This position has taught me how to deal with rejection, how to overcome difficult objections and more importantly gain revenue for new business and promote DHL Freight in the most positive way
  • Key Responsibilities:
  • Duties included making cold calls to potential business prospects & arranging appointments for the Regional Sales Managers
  • Make use of negotiation skills when generating leads and speaking with key decision makers
  • Making occasional customer visits to gain experience in order to transition into field sales
  • Manage an existing pipeline database and keep the CRM system updated
  • Plan & execute daily calls between a set time period and ensure all activity is recorded
  • I provided one-to-one mentoring and training for new starters who joined the Company in this role

Key Account Representative

DHL Express International
09.2009 - 10.2014
  • I ensure that the customer is always satisfied and make every effort to resolve their issue
  • In my time at DHL (East Midlands Airport) and on-site at NEXT, I have received several accolades and recognition to support this
  • Customer Service Hero Awards - Received four awards due to feedback received from previous customers I used to manage (PDF documents attached)
  • Cross-Functional Team Work - Award received for working as part of a team for a DHL Event called “Fun Club”
  • Enhancing Customer Services - Received two awards to help enhance customer service by completing UAT (system testing) to improve our services for customers
  • Key Responsibilities:
  • Arranging collections using a Citrix in-house database, monitoring international shipments and liaising with international colleagues to rearrange DHL shipments which have failed delivery
  • Investigating problem shipments in a timely manner to avoid further delays
  • AWB completion for movement of new shipments/labelling
  • Main responsibilities include working on two daily reports for NEXT using vlookup tools/macros in MS Excel to download and collate specific shipment data
  • My aim was to provide the best client relationship possible, with an excellent customer based service and to maximize my clients' potential to continue to grow as a business
  • Working with my team externally to achieve daily report targets, customer satisfaction and ensuring every need for customers' are fulfilled

Education

BSc (Hons) - Public Policy, Government & Management

De Montfort University

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Burleigh Community College

Skills

  • KEY SKILLS AND COMPETENCIES
  • Strong analytical, communication and time management skills
  • Proven ability to work within a team atmosphere
  • Great at problem-solving - Proven experience using in-house database systems to solve issues with shipments & find alternate solutions for the customer
  • Highly skilled at advanced level in MS Word, Excel (Fomulas/VLookUps), Access and PowerPoint
  • Expert on Logistics Management, Freight, Trailer Movements
  • Managing Quality Performance at UK & European Level
  • Senior Leadership/CEO Exposure during high level meetings
  • Excellent Attitude Under-Pressure
  • Negotiating
  • Supply chain management
  • Employee management
  • Roots cause analysis

Languages

English
Fluent

Timeline

3P Quality Manager, Supply Chain Manager II

EU
01.2022 - Current

Transport Shift Manager

10.2018 - 01.2022

Transport Operations Specialist

Amazon UK
05.2017 - Current

Senior Road Freight Account Manager

Europa Worldwide
08.2016 - 05.2017

Field Sales Executive

DHL Freight
03.2016 - 07.2016

DHL Telesales Executive

DHL Freight
11.2014 - 03.2016

DHL
09.2009 - 07.2016

Key Account Representative

DHL Express International
09.2009 - 10.2014

BSc (Hons) - Public Policy, Government & Management

De Montfort University

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Burleigh Community College

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