Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Troy Shaw

Melton Mowbray,Leicestershire

Summary

Confident Operations Director experienced in leading high-performing teams to achieve key objectives. Keen problem-solver and logical thinker for reliable issues identification and solution planning. Communicates well with diverse staff teams to engage, enthuse and motivate to success.

Overview

40
40
years of professional experience
2
2
years of post-secondary education

Work History

Operations director

New Leaf Triangle
Melton Mowbray, Leicestershire
07.2016 - Current
  • New Leaf Triangle CIC (NLT) is an alterative education provide that offers life changing opportunities to children and young adults helping them to either stay in education or to find an alternate path to gaining recognised industry standard qualifications whilst battling with their own individual challenges. Over the 10 years that NLT has been operating we have built it into a self sufficient operation that provides a unique high quality service to both its customers an consumers.
  • Deliver a high level of Health & Safety developing an inexperienced team to understand the need to work safely to protect themselves, others and the business they work for.
  • Deliver projects from initiation through to implementation with a high level of stakeholder management within budget and to required timescales.
  • Managed risk effectively, ensuring business continuity during challenging periods.
  • Optimised operational efficiency by implementing strategic plans and procedures.
  • Led cross-functional teams for improved productivity and increased revenue.
  • Implemented staff development programmes, resulting in an empowered workforce.
  • Streamlined business processes with innovative thinking, leading to enhanced performance.
  • Developed strong relationships with stakeholders to secure future investments.
  • Fostered a culture of continuous improvement, promoting operational excellence across the organisation.
  • Oversaw inventory control measures, reducing waste and increasing profitability.
  • Developed standard operating procedures, enhancing efficiency at all organisational levels.
  • Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
  • Drove company mission and values, representing organisation at meetings and industry events.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Operation Manager

PepsiCo
Leicester, Leicestershire
09.2013 - 07.2016
  • Streamlined operations by implementing efficient workflow procedures.
  • Coordinated team activities for enhanced productivity.
  • Improved service delivery with rigorous quality checks.
  • Conducted performance evaluations to motivate staff improvement.
  • Supported the implementation of Lean Manufacturing and Lean Six Sigma from the day to day operational procedures on the factory floor through to effective problem management and resolution implementation.
  • Ensured health and safety compliance with regular inspections.
  • Facilitated staff training sessions to improve skills and knowledge.
  • Supervised daily operations, increasing overall effectiveness and efficiency.
  • Delegated tasks effectively to ensure timely completion of projects.
  • Reinforced company policies; maintained workplace discipline and decorum.
  • Oversaw budget management, ensuring cost-effective practices were employed.
  • Kept detailed records to maintain transparency in operations management.
  • Fostered a positive work environment, boosting employee morale.
  • Opened lines of communication; resolved conflicts efficiently.
  • Prepared operation reports; provided insight into business performance.
  • Maintained workplace compliance, ensuring operational staff constantly prioritised hazard awareness procedures.
  • Maximised staff performance, leading monthly operational meetings to discuss projects and implementation.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Monitored health and safety measures for guaranteed compliance.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Built and raised capital expenditure proposals for continuous improvement projects. These resulted in numerous high value projects being delivered promoting quality and efficiency across the factory.

  • Translated senior management directives into actionable front-line policies and implemented changes with staff.



IT Service Delivery manager

PepsCo
Leicester, Leicestershire
09.2011 - 09.2013
  • Managed IT service delivery to improve customer satisfaction.
  • Implemented innovative solutions for enhanced operational efficiency.
  • Developed team skills with regular training sessions.
  • Ensured seamless operations by anticipating potential IT issues.
  • Streamlined service delivery processes to increase productivity.
  • Facilitated client meetings, achieved better understanding of requirements.
  • Led project teams for successful completion within deadlines.
  • Fostered strong relationships with vendors, ensured quality support services.
  • Oversaw budget management to control expenditure and boost savings.
  • Coordinated with various departments, improved inter-department collaboration.
  • Employed risk management strategies to mitigate potential threats.
  • Liaised between technical team and clients, facilitated effective communication.
  • Conducted regular system audits, maintained optimal performance levels.
  • Responded promptly to service issues, minimised downtime and disruption.
  • Updated process documentation regularly for accuracy and compliance.
  • Reviewed customer feedback to enhance service delivery methods.
  • Carried out system upgrades regularly, kept up-to-date with latest technologies.
  • Installed new software for users and monitored version and patch update requirements.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Delivered reliable, high quality technical support to average of 1000 users daily.
  • Used ITIL to track support tickets and document actions.
  • Conducted server back-up and recovery operations in line with protocols.
  • Distilled complex technical information into easily digestible instructions for end-users.

IT consultant

PepsiCo
Leicester, Leicestershire
09.2008 - 09.2011
  • IT Project management for the delivery of software changes to multiple warehouse management systems
  • Project lead for the movement of all Walkers operations software and operating systems from in house server to an external cloud provider. Delivery of seamless change overs across multiple UK sites with no operational down time due to the project delivery.
  • Seconded to frontline manufacturing to project manage the installation of a new state of the art manufacturing line.
  • Enhanced efficiency by streamlining IT processes and systems.
  • Provided expert advice for optimal software solutions.
  • Achieved streamlined functionality with comprehensive system audits.
  • Re-engineered outdated software to improve performance.
  • Facilitated seamless data migration, ensuring minimal disruption.
  • Implemented innovative IT strategies for enhanced productivity.
  • Developed bespoke software solutions to meet unique business needs.
  • Spearheaded the transition to cloud-based storage; improved access and reduced costs.
  • Responded swiftly to IT emergencies, minimising downtime and loss of data.
  • Researched emerging technologies keeping abreast with industry trends.
  • Outlined needs to meet end user requirements.
  • Developed and implemented system testing plans in support of deployments.
  • Established and maintained robust links between systems.
  • Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
  • Partnered with users to understand and define system requirements.
  • Facilitated system expansion, modification and updates.
  • Conducted research into technology requirements of warehouse management systems and potential technological integrations to improve performance.

IT analyst

PepsiCo
Leicester, Leicestershire
09.2005 - 09.2008
  • (ITIL) Problem Management lead resolving multiple complex IT issues delivering a 100 year fix.
  • (ITIL) Change Management lead ensuring that all changes were correctly tested and implemented resulting in no operation impact on implementation.
  • Resolved technical issues swiftly, enhancing user satisfaction.
  • Collaborated with cross-functional teams for project success.
  • Analysed complex data sets, providing actionable insights.
  • Optimised hardware and software configurations for improved performance.
  • Liaised with vendors to secure cost-effective solutions.
  • Designed intuitive user interfaces, improving end-user experience.
  • Led IT projects from conception to implementation successfully.
  • Troubleshot complex networking issues promptly which reduced downtimes.
  • Performed risk analyses before major IT undertakings to ensure minimal disruptions.
  • Facilitated system expansion, modification and updates.
  • Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
  • Designed impressive solutions to overcome existing system challenges.
  • Developed and implemented system testing plans in support of deployments.
  • Modified current systems to enhance workflows and meet new needs.
  • Partnered with users to understand and define system requirements.
  • Assessed processes, procedures and work practices for strengths and weaknesses.
  • Navigated multiple application-specific interfaces to carry out analysis.
  • Outlined needs to meet end user requirements.
  • Executed feasibility studies to inform development of existing and proposed projects.

Transport Planning Manager

PepsiCo
Leicester, Leicestershire
09.2001 - 09.2005
  • Project lead for the delivery of new enhanced transport planning system, including the development and delivery of a full training package.
  • Responsible for the planning of over 700 vehicles across the UK delivering to customers, collecting from suppliers and keeping factories supplied with raw material and clear of finished goods.
  • Management of the hire of additional fleet and third party contractors during busy peak periods.
  • Strategically working with our customer base to utilise transport operations to reduce overall costs through backhaul partnerships.
  • Developed comprehensive business strategies to achieve overall company objectives.
  • Led collaboration initiatives, fostering a harmonious work environment.
  • Reduced costs through effective resource allocation and budget management strategies.
  • Facilitated staff training sessions, enhancing collective skill set and efficiency.
  • Established clear communication channels, promoting transparency and open dialogue within the team.
  • Managed complex projects from conception to completion, ensuring timely delivery without compromising on quality standards.
  • Ensured compliance with all relevant regulations during project planning stages for risk reduction purposes.
  • Provided guidance for junior staff members which led to their professional development.
  • Liaised with in-house and external disciplines to guarantee on-time completion of projects.
  • Utilised planning tools to understand and answer client briefs.
  • Oversaw staff operations, training and performance to accomplish objectives.

HGV class 1 driver

Walker Snack Foods
Leicester, Leicestershire
07.1997 - 09.2001
  • Ensured timely delivery by adhering strictly to schedules and routes.
  • Enhanced vehicle longevity with regular maintenance checks and servicing.
  • Maintained safety standards for the benefit of self, cargo and other road users.
  • Conducted thorough pre-trip inspections to prevent on-road mechanical breakdowns.
  • Followed traffic laws meticulously to avoid accidents and fines.
  • Worked flexible hours including weekends, holidays, and nights to meet business needs.

HGV class 1 driver

Asfordy Storage & Haulage
Melton Mowbray, Leicestershire
07.1993 - 07.1997
  • Ensured timely delivery by adhering strictly to schedules and routes.
  • Conducted thorough pre-trip inspections to prevent on-road mechanical breakdowns.
  • Secured loads effectively to prevent damage during transit.
  • Worked flexible hours including weekends, holidays, and nights to meet business needs.
  • Communicated effectively with dispatchers, maintaining constant communication during trips.
  • Used fork lift trucks to load and unload vehicles
  • Operated specialist machinery to deliver raw materials to the factory

Military instructor

House Hold Cavalry
London, City of London
01.1985 - 07.1993
  • Trained new recruits and horses for ceremonial duty in London including daily Queens Lifer Guard and prestigious events such as the Trooping of The Colour and The State Opening Of Parliament.
  • Achieved a high level of discipline by implementing strict training routines.
  • Conducted rigorous physical fitness sessions for optimal performance.
  • Enhanced team cohesion with focused group exercises.
  • Provided tactical instruction to improve battlefield awareness.
  • Fostered strong leadership skills through mentorship programmes.
  • Administered First Aid training, enhancing survival rates in the field.
  • Organised mock drills to simulate real-life situations.
  • Taught map reading and compass use, increasing navigational accuracy in unfamiliar terrains.
  • Oversaw weapons handling courses, ensuring proper and safe use of firearms.
  • Drafted comprehensive training schedules; improved time management skills among trainees.
  • Gave lessons on camouflage techniques; enhanced stealth abilities during operations.
  • Prepared troops for harsh weather conditions; increased adaptability in varied environments.
  • Led comprehensive training and inductions for new recruits to build knowledge, physical abilities and confidence.
  • Implemented training documentation systems to enable progress monitoring and analysis.
  • Adapted instruction to suit cadets, soldiers and officers, building appropriate skills and supporting optimised development outcomes.
  • Maintained peak physical strength and conditioning to meet fitness test requirements.

Education

GCSEs -

King Edward VII Upper School
Melton Mowbray, Leicestershire
09.1982 - 01.1985

Skills

  • Project lifecycle expertise
  • ITIL framework
  • SQL understanding
  • Root Cause Analysis
  • Decision-Making facilitation

Affiliations

  • Horseback Archery Coach/Competitor

Accomplishments

Verbal commendation from Her Majesty The Queen

Timeline

Operations director

New Leaf Triangle
07.2016 - Current

Operation Manager

PepsiCo
09.2013 - 07.2016

IT Service Delivery manager

PepsCo
09.2011 - 09.2013

IT consultant

PepsiCo
09.2008 - 09.2011

IT analyst

PepsiCo
09.2005 - 09.2008

Transport Planning Manager

PepsiCo
09.2001 - 09.2005

HGV class 1 driver

Walker Snack Foods
07.1997 - 09.2001

HGV class 1 driver

Asfordy Storage & Haulage
07.1993 - 07.1997

Military instructor

House Hold Cavalry
01.1985 - 07.1993

GCSEs -

King Edward VII Upper School
09.1982 - 01.1985

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Troy Shaw