Summary
Overview
Work history
Education
Skills
Timeline
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Troy McDonald

Uxbridge,Hillingdon

Summary

Motivated and detail-oriented individual with a strong interest in construction and cost management, aiming to begin a career in quantity surveying through an apprenticeship. Experienced in customer service, logistics, and working under pressure, with a proven ability to follow procedures, stay organised, and communicate effectively. Keen to develop technical skills in cost estimation, contracts, and project planning while contributing to real-world projects in a hands-on learning environment.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Service Partner

DHL
Colnbrook, Slough
06.2024 - Current
  • Collaborated with dispatchers and warehouse staff to consistently meet DHL's daily delivery and performance targets.
  • Maintained strict compliance with DOT regulations, DHL safety protocols, and health standards throughout all deliveries.
  • Operated delivery vehicles safely and efficiently, ensuring accurate and timely transportation of parcels and freight.
  • Coordinated delivery routes, performed vehicle checks, and ensured prompt and secure dispatch of goods to customers.

Car Hire Assistant

Avis
Heathrow, Hillingdon
04.2024 - 06.2024
  • Assisted customers with vehicle hire by accurately verifying documentation and providing clear, concise information about rental terms and procedures.
  • Processed bookings and prepared rental agreements with a high level of accuracy and attention to detail.
  • Communicated effectively with customers, ensuring instructions were clearly understood and followed, supporting smooth handovers.
  • Logged, inspected, and cleared returned vehicles, preparing them for resale in line with company standards.
  • Coordinated vehicle movements, including collecting from drop-off points and delivering to designated fleet locations, ensuring efficient fleet management.

Bartender

Wetherspoons
Ruislip, Hillingdon
03.2024 - 06.2024
  • Delivered high-quality, efficient, and friendly customer service in a fast-paced hospitality environment.
  • Maintained composure and resilience under pressure, ensuring consistent service during peak hours.
  • Collaborated closely with kitchen and floor staff to coordinate orders and ensure smooth operation across all departments.
  • Maintained strict hygiene and cleanliness standards to promote a safe and compliant working environment.
  • Took initiative to train and support new team members, fostering a collaborative and well-prepared team.

Operations assistant

Mike's Dive Store
Basingstoke, Hampshire
06.2021 - 09.2021
  • Assisted with inventory management and order processing, ensuring accurate tracking of stock and timely fulfilment of customer orders.
  • Supported the smooth operation of warehouse logistics by organising storage areas and maintaining efficient workflows.
  • Maintained accurate stock records, contributing to effective inventory control and minimising discrepancies.
  • Achieved PADI certification, demonstrating commitment, discipline, and the ability to follow detailed technical instruction.

Education

A-Levels - Cambridge Business

Bishopshalt School
Uxbridge, Hillingdon
09.2022 - 06.2024

A-Levels - Media Studies

Bishopshalt School
Uxbridge, Hillingdon
09.2022 - 06.2024

GCSEs - Science, English Language and Literature, Maths, Geography, Computer Science, Cambridge Business

Bishopshalt School
Uxbridge, Hillingdon
09.2020 - 06.2022

Skills

  • Attention to Detail
  • Critical Thinking
  • Time Management
  • Proficient in Excel
  • Courteous
  • Team Worker

Timeline

Service Partner

DHL
06.2024 - Current

Car Hire Assistant

Avis
04.2024 - 06.2024

Bartender

Wetherspoons
03.2024 - 06.2024

A-Levels - Cambridge Business

Bishopshalt School
09.2022 - 06.2024

A-Levels - Media Studies

Bishopshalt School
09.2022 - 06.2024

Operations assistant

Mike's Dive Store
06.2021 - 09.2021

GCSEs - Science, English Language and Literature, Maths, Geography, Computer Science, Cambridge Business

Bishopshalt School
09.2020 - 06.2022

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Troy McDonald