Troy Irwin

• I earned a diploma in electrical engineering through Alison's online studies program, which provided a comprehensive and flexible learning experience.
• Online studies are still currently on-going

• I was responsible for delivering vehicles to various locations across the country, ensuring that each delivery was completed safely and on schedule. This role involved route planning and effective communication with other drivers and management.
• I meticulously documented any damage by capturing photographs of the vehicle from all angles, inside and out.
• I reported any damage identified on collection to safeguard myself in the event that the customer expressed dissatisfaction and sought to assign blame.
• Called customers to inform them of any damage found on the vehicles. (There was often a damage cost allowance guideline)
• I conducted thorough examinations of vehicles, drawing on my previous experience to ensure their roadworthiness and to prioritize my safety.
• I adhered to strict deadlines to ensure that all deliveries were completed before the close of business.
• On average, I drove approximately 2,500 miles per week, traveling extensively across the country.
• I collaborated with multiple teams, delivering co workers to various locations along my route and ensuring that each team collected their vehicle safely before departing.
• I carefully analyzed the mileage for each trip and ensured efficient fueling of the vehicles and cost effective spending.
• Retained all receipts for documentation.
• I drove electric vehicles economically to maximize their range and efficiency on long journeys and planned charges along the way.
• Often worked 12-20 hours per day

• Decided to take some time off and explore my other interests, build 2 of my project cars from the ground up and stripped another car I had for parts
• Assisted building some of my friends' cars, fitting body kits and fixing various issues
• Took some time to enjoy photography, went to various private shoots and events
• Started an online web design business and sold it

• Carried out services, recalls, used car checks, electrical diagnostics, body work repair and various other maintenance on a variety of vehicles and brands depending on the business requirements
• Collaborated cross-functionally with departments to streamline workflows and ensure efficient completion of tasks
• Facilitated communication and coordination between teams to achieve project goals effectively and enhance overall productivity

• Started fitting seals to the DBX models
• Followed the process to strict manufacture specifications ensuring the highest quality and execution of work and quickly became the most time efficient individual
• Worked 12 hour shifts every day to ensure deadlines were met so that the required vehicles would be shipped on time (this often meant working 84 hour weeks)
• Utilised social skills to quickly develop close relationships with new work colleagues and ensure a strong bond for good teamwork
• Constantly had a very close eye for detail as random minor issues were a common occurrence and notified our team leader so these issues could be fixed at the appropriate station
• Moved onto the 'Water Test' station where once again seals were fitted, door cards were removed, tailgates were removed, seam seals were repaired, rubber bungs/grommets were replaced and occasional windscreen and rear screens were replaced
• My main role here was removing tailgates, fixing the cracks on the inside of the tailgates and fitting new weather strips
• I then had to re-fit and profile the tailgates within very strict millimetre tolerances
• I also was assisting the design engineers in their efforts to identify why and where the faults were

For example, tightening the tailgates to 10nm was too much and they would leak after the water test.

The resolution was a 7nm torque on the bolts.

• I then moved to 'MVEC' where I was further fitting parts missed in production

This required a lot of analysing and following manufacture drawings and processes for fitting

• This involved building front and rear bumpers from a box of parts, following wire diagrams so the looms were correctly installed, building and fitting centre consoles, removing and fitting seats, steering wheels and fitting amps using the appropriate protective mats
• Carefully chose 'winning' cars from a block of around 100-300 cars

This process involved a thorough assessment of each vehicle to identify which ones could be completed based on our available parts inventory.

• I was then briefly placed in 'Tip Bays'/ Production which consisted of an even wider range of work in a much faster environment
• I also was required to fill in on the production line where there was staff shortages
• A new process called 'Cladding' was then brought in for the new DBX 707 models which I was placed in charge of
• This involved working closely with management and engineers and providing accurate reports of progress, issues, quality, time frames, consumables required
• This process involved fitting the new side skirts and carbon spoilers to the new 707s within specific time frames and tight fitting tolerances
• Spent the next 6 or so months refining the process, providing feedback and resolutions to issues along the way
• Worked very closely with engineers and even directors
• Encountered constant problems with this new process and demonstrated fast solutions to issues with creative initiative problem solving
• I Was placed in charge of a 6 person team split between two ramps
• I was required to train these individuals and show them all the solutions to each problem that I had learnt to resolve along the way and ensure they executed the job to a very high standard.
• Further trained around 20 other individuals along the way
• Briefly worked on 'Underbody' and 'Camera set' while staff were absent

This involved underbody checks and fitting a cross brace with specially calibrated tools

• In camera set I was required to carefully line up the vehicles in a marked out area for the cameras to learn and follow the computing process
• Myself and the team were tasked with assisting in the sanding and polishing of cladding that arrived with scratches and other damage as deadlines would not allow the return of the damaged stock
• Myself and the team were then personally thanked and rewarded by Michael Straughan (Executive consultant to the CEO of Aston Martin) for our hard work and dedication to meeting very difficult deadlines

• Monitored system functioning closely, troubleshooting and resolving issues
• Utilised practical communications skills to maintain and build positive relationships
• Spoke to County Councillors on a regular basis, helping to resolve technical issues they had surrounding their iPads and occasionally their phones
• Extensive use of the Blackberry Works app and the administrator position, resolving login in issues, password resets and code generation
• Utilised my quick adaptability to adjust in a completely different work environment outside of my comfort zone
• Occasionally travelled to councillors houses to set up new equipment and internet, also gave a demonstration and explanations of how to use it making sure their understanding is thorough before leaving
• Extensive use and maintenance of the council chamber, maintaining the microphones, cameras and public streaming technology
• Various troubleshooting occasions where I used previous experience to aid diagnosing and rectifying the problems with both PC and iPad issues
• Attended 3 full Council meetings where all 53 County councillors were present, helping to set up before the meeting and assist with any technical issues
• Maintained a proactive mindset to ensure everything ran smoothly and completed before deadlines
• Regular office work including emails, printing, room booking, resource management and also introduced a 'Question of the week' to boost office morale and engagement with the team
• Extensive use of WebEx and use of conference screens, also relocating the screens on a regular basis
• Assisting the NHS with confidential meetings and confidential presentations outside of work hours

• Travelled to Bristol Street Motors Banbury for a period of 3 weeks, carried out a variety of tasks including Brakes, services, Recalls, Warranty repairs, PDIs, UCAs, tyres and inspections
• (Hyundai, Ford, Peugeot, KIA)
• Travelled to Bristol Street Motors Bristol for a period of 3 weeks, Carried out Servicing, Brakes, some warranty, PDIs, UCAs, tyres and inspections
• (Hyundai, KIA and Renault)
• Travelled to Nissan Solihull for a period of 2 weeks, Carried out Services, brakes, Warranty, Recalls, PDIs and inspections
• (Nissan only)
• Travelled to Mitsubishi (location lost) for a period of 1 week, carried out services, UCAs, brakes and inspections
• (Mitsubishi, Ford)
• Travelled to Bristol Street Motors Oxford for a period of 2 months, carried out services, brakes, PDIs, Diagnostics, UCAs, test drives, inspections, exhausts and tyres
• (Audi, VW, Peugeot, Mitsubishi, Nissan, Ford, Honda)

• Operated and stored tools and equipment with due care and attention, maintaining safe, secure workshop environments
• Ordered relevant parts from key suppliers, ensuring quality and value of goods for optimised customer satisfaction
• Carried out thorough vehicle inspections, ensuring performance and function matched provided specifications
• Completed videos for customers showing faults and concerns with the vehicle while also explaining the work carried out
• Performed mechanical and electrical diagnostics, documenting issues and identifying solutions
• Performed tyre changes and wheel alignments using the Hunter alignment system
• Working on multiple vehicles with multiple different jobs at once
• Completed warranty and DISS reports
• Remaining calm when working in a high pressure fast paced environment, keeping to manufacturer time scales
• Working together with members of the team when they are a little behind to make sure the customer receives their vehicle on time
• Pre delivery inspections of brand new vehicles, preparing them for customer collection
• UCA (used car approved) inspections and services, making cars ready for resale with road tests and diagnostic scans to assure customer satisfaction
• Collection and delivery of customer vehicles to and from their houses and places of work
• Regular work replacing braking systems including pads, discs, calipers and brake fluid

• Servicing vehicles on a regular basis whilst completing health inspections and checking maintenance schedules for belt replacements and filters
• Changing tyres on a daily basis through a range of vehicles making sure to check for TMPS sensors
• Replacing and re-coding TPMS sensors
• Arranging tyres in racks according to size and make
• Regularly talking to customers regarding their vehicle and next steps, also advising them on preventative measures and answering any questions they may have
• Some diagnostics
• Suspension work including the use of spring compressors
• Replacing and repairing exhaust systems
• Use of the Hunter alignment system for both 2&4 wheel alignment adjustment
• Working together with members of the team to complete vehicle jobs quickly when in busy and high pressure environments whilst maintaining high quality execution

• Sorted dangerous material manually following correct hazardous waste disposal methods
• Followed health and safety guidelines at all times especially when handling chemical waste
• Maintained excellent team relationships by helping colleagues with difficult tasks, including heavy lifting and machine malfunctions
• Wore personal protective equipment throughout shifts and inspected items on a daily basis for damage
• Maintained constant situational awareness in and around the workshop due to forklift operation
• Removed engines from a large range of vehicles including police Mercedes Sprinters (LWB), Land Rover, Mitsubishi, Ford, BMW, VAG group
• Use of the correct type of tools when working around cut fuel lines and other flammable materials
• Carefully removed and processed customer requested items from vehicles ready for collection
• Removed engines from all vehicles loaded onto the ramp
• Averaged around 7 vehicles a day
• Careful removal of hybrid and electric batteries from crashed vehicles after correct discharge off the battery

• Performed vehicle servicing, changing relevant oil and filters and assessing fluid levels, suspension, brakes and steering
• Kept garage environments clear and tidy, reducing risk and maintaining safe working areas for staff
• Inspected and assessed vehicles for mechanical and electrical faults, completing associated paperwork within manufacturer time frame
• Completed standard inspections to assess wear and damage to vehicles
• Carried out a small number of factory recalls on a number of Nissans with BCM issues
• Replaced wear and tear items such as brake pads, discs, tyres and exhausts
• Removed beacons from BT service vans before they were sold back to the public
• Some Snap-on diagnostics