Tristan Williams
Liphook,Hampshire
Summary
Reliable and motivated individual seeking to divert career into hotel management with the use of restaurant, bar and conference and banqueting management skills, knowledge and behaviors. I have an act for working in a high speed environment delivering high levels of customer service to an ever changing restaurant. I am passionate about bringing FOH and BOH teams closer together in order to boost overall morale in order to boost customer satisfaction. From working my way up as a par time restaurant assistant throughout college to team supervisor and now assistant restaurant manager I have an extensive knowledge on team development to provide consistent levels of service across the resort. Overall I strive in taking on board new challenges and work loads in order to better myself and drive m career development into the hospitality industry.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Assistant restaurant manager
Old Thorns Hotel & Resort
Liphook, Hampshire
2021.06 - Current
- Managed 20+ employees, providing in-depth training to improve customer service performance.
- Managed and delivered high-quality services for 180-seat restaurant.
- Organised weekly schedules for 20 +employees accounting for personal requests and business demands.
- Supervised bar management within restaurant with weekly stock checks and line maintenance.
- Assisted running of hotel events including weddings, tribute nights and festive parties.
- Coordinated guest needs using email and telephone.
- Organised menu tastings with executive chefs for team education.
Education
Level 4 Certificate of Higher Education - Hospitality Manager: Food & Beverage Service Management
Institution for apprenticeships
2022.09 - 2024.03
Level 3 National Diploma - Hospitality & Event Management
Godalming College
Surrey 2020.09 - 2022.09
Level 3 National Diploma - Travel & Tourism
Godalming College
Surrey 2020.09 - 2022.09
A-Levels - Geography
Godalming College
Surrey 2020.09 - 2022.09
GCSEs - Maths, English, Science, Geography, Physical Education, Religious Education, Drama
Woolmer Hill Secondary School
Burren, Newry Mourne and Down 2015.09 - 2020.09
Skills
- Staff development and mentoring (level 3 and 4 apprenticeship mentor)
- Staff performance evaluations
- Forecasting and planning
- Hygiene standards enforcement
- Active listening
- Customer service best practices
- Staff scheduling techniques
- Allergen knowledge
Certification
- Personal License Holder
- Emergency first aid at work trained
- Fire warden trained
Timeline
Level 4 Certificate of Higher Education - Hospitality Manager: Food & Beverage Service Management
Institution for apprenticeships
2022.09 - 2024.03
Assistant restaurant manager
Old Thorns Hotel & Resort
2021.06 - Current
Level 3 National Diploma - Hospitality & Event Management
Godalming College
2020.09 - 2022.09
Level 3 National Diploma - Travel & Tourism
Godalming College
2020.09 - 2022.09
A-Levels - Geography
Godalming College
2020.09 - 2022.09
GCSEs - Maths, English, Science, Geography, Physical Education, Religious Education, Drama
Woolmer Hill Secondary School
2015.09 - 2020.09