Tristan Wheeler
Llanigon,Herefordshire
Summary
Detail-oriented professional with extensive expertise in Microsoft Office, including Word, Excel, PowerPoint, and Access. Demonstrates strong skills in planning and scheduling, effective problem solving, and teamwork. Proficient in research and implementation, with a solid understanding of Microsoft Teams and Office 365. Committed to leveraging organisational skills and verbal communication strength to enhance team collaboration and achieve strategic goals.
Overview
3
3
years of professional experience
Work History
Online seller
Myself
Llanigon, Powys
10.2023 - Current
- Placed customer orders, providing guidance on product delivery timeframes.
- Ensured compliance with marketplace policies for uninterrupted selling privileges .
- Delivered high sales performance to strict deadlines and targets.
- Streamlined order fulfilment process by updating inventory management system.
- Handled customer complaints for improved seller reputation.
- Prepared outgoing shipments, verifying correct labelling to minimise errors.
- Managed returns process, ensuring customer satisfaction and trust-building.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Packaged goods to ensure safe transit and product integrity.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Resolved disputes with buyers tactfully, fostering good relationships and repeat purchases.
- Searched online listings to compare competitor pricing and availability of niche products.
- Manipulated product images to best reflect actual condition, colour and relevant details.
- Presented clear, accurate item photos which led to fewer misinterpretations about product quality or condition .
- Verified customer payments prior to preparing products for shipment.
- Maintained quality assurance standards for all products and services.
- Sold over 200 items on eBay
Waiter/Kitchen Assitant
Off Grid Gourmet
Hay-on-wye, Powys
10.2021 - Current
- Managed restaurant closing duties, from cleaning dining areas to general maintenance.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Relayed feedback from customers to management for continuous improvement.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed table settings for optimal dining experience.
- Delivered excellent customer service through friendly and polite interaction.
- Assisted in food preparation, resulting in timely service delivery.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Worked collaboratively with kitchen staff for efficient service delivery.
Education
A-Levels - Business Studies, Geography, IT and Certificate in Mathematical Studies
Hereford Sixth Form College
Hereford, Herefordshire 09/2023 -
A-Levels - Geography, Biology, Chemistry, Physics, Creative I-Media, Maths and English
Fairfield Highschool
Peterchurch, Herefordshire 09/2018 - 06/2023
Skills
- Microsoft Word, Excel and Power-point
- Keyword research and implementation
- Microsoft teams familiarity
- Microsoft Office expertise
- Microsoft Office software
- Microsoft Excel planning spreadsheets
- Microsoft Access
- Microsoft Office 365
- Outlook
- Verbal communication strength
- Planning and scheduling
- Teamwork and collaboration
- Effective problem solving
- Organised
Affiliations
- Dirt biking
- Clay Pigeon shooting
- Sports cars
- outdoors environment
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Online seller
Myself
10.2023 - Current
Waiter/Kitchen Assitant
Off Grid Gourmet
10.2021 - Current
A-Levels - Business Studies, Geography, IT and Certificate in Mathematical Studies
Hereford Sixth Form College
09/2023 -
A-Levels - Geography, Biology, Chemistry, Physics, Creative I-Media, Maths and English
Fairfield Highschool
09/2018 - 06/2023
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