Tristan Slowley
London
Summary
Upbeat host who excels in assisting customers and helping other staff. Pleasant and experienced in managing seating, reservations and events. Skilled at creating a welcoming atmosphere when attending to guests. Team-player quick to assist Managers with any pressing issues as well as help them supervise the floors, especially during busy times.
Naturally charismatic and trained as an actor which has honed my people skills, creativity and confidence. Always looking to improve my knowledge and implement my own experiences with the current work.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Host
Soho house
London
05.2022 - Current
- Monitored food distribution, verified guidelines for special diets and delivered meals to recipients quickly.
- Answered phone calls and scheduled reservations for guests.
- Assigned guests to specific tables or waiting reception.
- Gathered feedback to gauge satisfaction with food and service.
- Assisted managers to quickly resolve time-sensitive issues threatening service delivery.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Prepared dining room for special functions.
- Monitored guests for intoxication, immediately reporting concerns to management.
- Coordinated with waiters regarding special requests and sitting arrangements.
- Maintained clean and organised space to comply with hygiene and health regulations.
Bartender
The Box
London
10.2021 - 03.2022
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Stock Room Associate
Louis Vuitton
London
02.2019 - 12.2021
- Investigated missing items, discrepancies and losses.
- Adapted to changing demands and seasonal trends.
- Tracked stock availability levels to drive sales and team performance.
- Located and retrieved requested products on shop floor and in storage areas.
- Maintained neat and clean store areas in line with health and safety policies.
- Employed manual handling procedures to carry out safe stock counts.
Education
Bachelor of Arts - Drama
ALRA South
London 09.2014 - 08.2017
Skills
- Impression management
- Interactive communication skills
- Group reservations management
- Logistical planning
- Strategic planning
- Problem-Solving
- Active Listening
- Decision-Making
- Creative
- Charismatic
- Complaint handling
Timeline
Host
Soho house
05.2022 - Current
Bartender
The Box
10.2021 - 03.2022
Stock Room Associate
Louis Vuitton
02.2019 - 12.2021
Bachelor of Arts - Drama
ALRA South
09.2014 - 08.2017
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