Tristan Mitchell
Kingshurst,West Midlands
Summary
Award winning director with excellent marketing, customer service and facility oversight skills coupled with more than 12 years of experience. Highly effective and comfortable working with people at all organizational levels. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.
Overview
18
18
years of professional experience
Work history
Director
Electrical & Property Maintenance Services Ltd
Birmingham, West Midlands
2022.11 - Current
- Developed strategic partnerships to expand client base.
- Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
- Created clear company mission and vision statements, improving staff focus and motivation.
- Defined scope for wide range of projects.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
Operations Director
Opportunity Knox Develoments Limited
Birmingham, West Midlands
2019.10 - Current
- Oversaw budget governance to achieve cost reduction targets.
- Analysed operational data to locate inefficiencies and devise targeted improvement plans.
- Developed cohesive workforce equipped to respond to changing operational demand.
- Reduced costs and improved operations by analysing processes and tenant feedback.
- Devised strategic objectives to guide business decision-making and achieve long-term goals.
- Prepared and communicated budgets, schedules and reports for appropriate personnel.
- Offered technical support and advice to colleagues using extensive knowledge of property development / refurbishment.
- Built productive working relationships to inspire and guide personnel at multiple business levels.
Managing Director
Solihull Sparky Limited
Birmingham, West Midlands
2012.05 - 2022.01
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Trained and mentored managers to cultivate cohesive leadership team.
- Managed team performance, celebrating successes and identifying areas to improve.
Business Development Manager
Robe UK Ltd
Northampton, Northamptonshire
2007.08 - 2011.05
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Attended prominent industry trade shows, exhibitions and events across UK.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Consistently exceeded revenue targets through new account penetration and development.
- Influenced key decision-making and established trust with stakeholders.
- Unearthed novel techniques to help increase market penetration, leading to higher sales.
- Opened new accounts to augment existing customer base to meet growth targets.
Sales Manager
The Cloud One Group Limited
Birmingham, west midlands
2005.09 - 2007.08
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Collected customer and market feedback and reported information to company leadership.
- Carried out sales visits to current and prospective customers.
Education
NVQ Level 7 - Construction Senior Management
CST Training
2001.04 -
SMSTS - Health & Safety
Citrus Training
2020.09 - 2020.09
Level 3 - 2382 Electrical Installation - Electrical Installation BS7671:2018
City & Guilds
2019.01 - 2019.01
Level 3 Inspection and Testing - Inspection and Testing of electrical Equipment
City & Guilds
2011.07 - 2011.07
Level 2 - Inspection and Testing - Initial Verification
City & Guilds
2011.08 - 2011.08
Skills
- Business development
- Employee management
- Clientbase development
- Customer service
- Business planning
- Rules and regulations
- Business administration
- Operations management
- Strategies and goals
- Daily operations
- Project budgeting
- Staff development
Timeline
Director
Electrical & Property Maintenance Services Ltd
2022.11 - Current
SMSTS - Health & Safety
Citrus Training
2020.09 - 2020.09
Operations Director
Opportunity Knox Develoments Limited
2019.10 - Current
Level 3 - 2382 Electrical Installation - Electrical Installation BS7671:2018
City & Guilds
2019.01 - 2019.01
Managing Director
Solihull Sparky Limited
2012.05 - 2022.01
Level 2 - Inspection and Testing - Initial Verification
City & Guilds
2011.08 - 2011.08
Level 3 Inspection and Testing - Inspection and Testing of electrical Equipment
City & Guilds
2011.07 - 2011.07
Business Development Manager
Robe UK Ltd
2007.08 - 2011.05
Sales Manager
The Cloud One Group Limited
2005.09 - 2007.08
NVQ Level 7 - Construction Senior Management
CST Training
2001.04 -