Tristan Hawkings
Carleen
Summary
Innovative IT professional specialising in networking, programming, and web development. Expertise in SharePoint, HTML/CSS, WordPress, and cloud technologies, with strong skills in Agile methodologies, PHP, MySQL, and ITIL frameworks. Experienced in remote customer support and troubleshooting, with a solid understanding of Microsoft Office suite, dedicated to driving innovation and efficiency in projects.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Builder
Rusmar Developments
Helston, Cornwall
2023.09 - Current
Took the role after redundancy caused by a lost company contract.
Owned training across masonry, carpentry, groundworks, and roofing tasks.
Applied rapid learning to meet trade standards in new workstreams.
Fibre Engineer
Bardens Network Engineering
Truro, Cornwall
2021.01 - 2023.09
- The role involves being out and about fitting the physical fibre network around Devon and Cornwall. The key aspects to the role are managing and accessing the logistics within each individual job, from the time and costs to equipment needed. Whilst on site you will often be forced to fault find and problem solve in a way that works for all contractors involved.
Customer Support Specialist
Avanti Communications
2019.01 - 2021.01
- This was my first technical role after graduating and one that I enjoyed the technical aspects of. My main responsibilities were maintaining and testing the network connections for the Blue Light contract. This role was covered under the official Secrets Act which meant frequent meetings with the contract provider and sometimes government officials. Whilst in this role I developed an app which streamlined procedures, and automated certain tasks.
Delivery Driver / Dot Com
Tesco
2011.01 - 2019.01
- Within the Dot Com department, I started as an online shopping picker and progressed into delivery driving. I was tasked with the supervisor role one day a week to cover managerial and team lead day(s) off. My responsibilities in the job included, checking orders on and off, managing time, resolving issues unaided and helping customers with their requests. I always excelled in each role and enjoyed meeting new people and taking on new challenges.
Education
BSc - Computing Technologies
Plymouth University
2017.01 - 2018.01
BSc (Hons) - Networking and Software Development, Information & Communication Technology
Plymouth University
2015.01 - 2018.01
Physical Education Teaching and Coaching - undefined
Truro Collage
2008.01 - 2010.01
Skills
- Web development fundamentals
- WordPress and cloud technologies
- SharePoint and HTML/CSS
- PHP and MySQL
- Networking and programming
- Agile methodologies
- Troubleshooting expertise
- Remote customer support
- Microsoft Office suite
- ITIL frameworks
Certification
- CCNP Route Certificate of Completion
- CCNP Switch Certificate of Completion
- Cybersecurity Essentials Certificate of Completion
- CCNA 4 Certificate of Completion
- CCNA 3 Certificate of Completion
- CCNA 2 Certificate of Completion
- CCNA 1 Certificate of Completion
Hobbies & interests
In my spare time I have recently renovated my first home, and I enjoyed learning all the new skills. Before this major project, I enjoyed building websites and gaming (including coding retro consoles). For the last few years, I have managed my local football team, which I still play for every Saturday. in this time i have had to rebuild the squad and have re-established a reserve side.
Projects
Building and hosting a secure website, Cornwall college, 2018, As part of my final year project I designed, built and secured a custom website for a B&B based on customer specifications. This involved meeting with the customer and making detailed notes and designs based on information given. The chosen designs needed to be coded and hosted on a home server custom built into the business. This was secured with basic security protocols. This Project has been thoroughly documented in my Portfolio., Managing a Client, Designing a Website, Coding a Website, Building a server, Securing the website, Building a Network Lab, Cornwall College, 2018, While in my final year at university, part of the course was to complete a Cisco examination on physical kit. In preparation for the exam, I cleared out an unused office and built a working Lab, which included PCs, Switches, Routers Access points and Firewalls being mounted into racks. This was opened to anyone on the course that needed a place to work on configurations and different networks designs., Sourcing and installing Cisco equipment, Configuring multiple networks to specification, Building a multi-purpose Lab
References
- Thomas, Budden, 07940337853, Avanti
- Claire, Webb, 07900563419, BNE Depo manager
Timeline
Builder
Rusmar Developments
2023.09 - Current
Fibre Engineer
Bardens Network Engineering
2021.01 - 2023.09
Customer Support Specialist
Avanti Communications
2019.01 - 2021.01
BSc - Computing Technologies
Plymouth University
2017.01 - 2018.01
BSc (Hons) - Networking and Software Development, Information & Communication Technology
Plymouth University
2015.01 - 2018.01
Delivery Driver / Dot Com
Tesco
2011.01 - 2019.01
Physical Education Teaching and Coaching - undefined
Truro Collage
2008.01 - 2010.01