Trisha Subhra Ghosh

Manage comprehensive facility operations, including maintenance, client relations, team coordination, and resource management, to ensure efficient, clean, and well-maintained premises.

• Managed comprehensive facility maintenance programs, overseeing repairs, replacements, and coordinating with engineers and external vendors to ensure optimal equipment functionality and longevity.
• Directed daily operational oversight, maintaining high standards of cleanliness, conducting regular facility inspections, and managing pest control for a safe and presentable environment.
• Orchestrated the planning, setup, and execution of all project and general events, ensuring seamless coordination, and successful outcomes.
• Administered vendor relationships and payment processes for services, optimizing service quality and cost-effectiveness across facility operations.
• Developed and maintained detailed operational reports, including weekly activity summaries, daily consumption logs, and water/energy-saving reports, to support data-driven decision-making.
• Managed staff scheduling, attendance, and provided weekly training sessions, fostering a productive and well-informed ground team.
• Oversaw store management and tracked material movement, ensuring efficient inventory control and resource allocation.
• Served as the primary point of contact for client inquiries, effectively resolving issues, and ensuring high levels of client satisfaction.
• Collaborated with internal teams, including engineering, to address maintenance needs, and streamline facility processes.
• Enhanced employee engagement through various activities, and collected feedback to continuously improve service delivery and workplace morale.

As a Front Office Executive at HCL Technologies (client), I managed comprehensive facility operations, client relations, and team coordination to ensure efficient service delivery and a well-maintained environment, successfully completing ISO audits.

• Managed comprehensive facility operations, including coordinating maintenance, repairs, and replacements for all machinery and equipment to ensure optimal functionality.
• Oversaw daily facility standards, ensuring consistent cleanliness, conducting regular inspections, and managing pest control to maintain a safe and presentable environment.
• Directed all aspects of event management, from preparing setups to coordinating with teams, ensuring the seamless execution of projects and general events.
• Developed and presented key operational reports, including GWS, soft service consumption, monthly management reviews, and daily consumption logs, to clients and stakeholders.
• Implemented and maintained robust reporting systems, encompassing weekly trackers, MIS details, and specific reports for water and energy conservation, enhancing data-driven decision-making.
• Administered staff management, including scheduling, attendance approval, and conducting weekly training sessions to foster a high-performing, well-informed ground team.
• Managed store operations, overseeing consumption, tracking material movement, and utilizing platforms like Helixsense for efficient inventory control.
• Served as the primary liaison for client inquiries, effectively addressing concerns, and gathering feedback to ensure high levels of service satisfaction.
• Coordinated actively with engineering teams and vendors to ensure timely and effective maintenance of all equipment and premises.
• Successfully completed the ISO audit, demonstrating adherence to international quality management standards, and continuous improvement.

• Managed comprehensive lead generation activities through various channels, including proactive builder visits, and targeted outbound calling, to identify and cultivate potential clients.
• Oversaw the end-to-end process of logins and disbursements, ensuring accuracy and efficiency in all related administrative and financial transactions.
• Prepared and maintained monthly MIS reports, providing detailed insights into key performance indicators, lead conversion rates, and other critical business metrics for management review.
• Developed and updated weekly trackers to monitor progress on sales activities, lead follow-ups, and other operational tasks, ensuring accountability and timely completion.
• Handled various front office operations, serving as the primary point of contact for inquiries, and managing administrative duties to support sales and business development efforts.

As a Sales Coordinator at IDFC Bank (client), I drove business growth by generating leads, engaging with builders, managing loan processing and disbursements, and providing essential sales performance insights through detailed reporting and tracking.

• Handled customer login information and managed email correspondence on behalf of the Team Lead, ensuring an efficient communication flow.
• Prepared monthly Management Information System (MIS) reports, and maintained a comprehensive Customer Base tracker to support strategic decision-making.
• Provided crucial backend support for sales activities, and meticulously maintained all documentation related to franchisees.
• Acted as a central point of contact, coordinating effectively with the Collateral, Legal, and Operations teams to streamline processes.
• Ensured accuracy and proper organization of critical files, including login credentials, and franchisee records.

I drove business growth by generating leads, engaging with builders, managing loan processing and disbursements, and providing essential sales performance insights through detailed reporting and tracking.

• Handled customer login information and managed email correspondence on behalf of the Team Lead, ensuring an efficient communication flow.
• Prepared monthly Management Information System (MIS) reports, and maintained a comprehensive Customer Base tracker to support strategic decision-making.
• Provided crucial backend support for sales activities, and meticulously maintained all documentation related to franchisees.
• Acted as a central point of contact, coordinating effectively with the Collateral, Legal, and Operations teams to streamline processes.
• Ensured accuracy and proper organization of critical files, including login credentials, and franchisee records.

As a Sales Coordinator at Bajaj Finance (client), I spearheaded lead generation, streamlined loan processing and reporting, and managed key legal and vendor relationships, while leading a 12-member team.

• Managed comprehensive lead generation activities, including making direct calls and conducting builder visits to identify and cultivate new business opportunities.
• Oversaw and streamlined administrative processes related to logins and disbursements, ensuring accuracy and efficiency in financial transactions.
• Prepared and maintained monthly MIS reports, providing critical insights, and tracking key performance indicators for strategic decision-making.
• Led and mentored a team of 12 individuals, fostering productivity, and ensuring adherence to operational standards.
• Managed critical engagements with lawyers and vendors, developing and maintaining process documentation to ensure quality, correctness, and compliance in all legal and external partnerships.

• Managed comprehensive data tracking and reporting, including daily, weekly, and monthly trackers, alongside preparing detailed monthly MIS reports for analytical insights.
• Provided essential backend marketing support, contributing to various initiatives and campaigns.
• Handled end-to-end recruitment processes, from sourcing to onboarding, ensuring smooth candidate experiences.
• Maintained and managed critical databases, including data sorting, SQL updates, and the efficient upload/download of information from the ManagerApps database.
• Ensured accurate attendance tracking for personnel, contributing to efficient HR operations.
• Managed documentation for franchisees, ensuring all necessary records were meticulously organized and updated.