Trish Davis
City of London,Wimbledon
Summary
Driven, commercially aware operations leader. Natural problem solver, highly skilled in project management, contract negotiations, HR/ER, compliance, systems optimisation & automation for business strategy. Highly organised, communicates and collaborates to forge excellent stakeholder relationships whilst delivering measurable outcomes.
Committed to enhanced business efficiency and self-efficacy in a high-change environment. Proficient with business, finance and tech acumen and naturally drives high morale within teams.
Overview
6
6
years of professional experience
Work History
Head of Operations
Phipps Cameron
London, United Kingdom
04.2024 - Current
- People & Culture Development: Improved employee engagement and retention through effective performance management, enabling business to meet target of £1.2m for two consecutive quarters
- Adviser to Senior Stakeholders: Provided operational insights, collaborated on growth strategies, facilitating effective business planning and execution o.
- CRM/RFM Data Audit Led company-wide data audit, identified inefficiencies, improved operational efficiency by 35%.
- Technology Integration: Implemented tech platforms, analytics tools, leveraging AI and automation to enhance outreach and boost performance.
- Operational Efficiency: Streamlined placement processes, improving consistency, maximising tech stack utilisation and data compliance by 15%.
- HR/ER/Compliance Governance: Continuous comprehensive audit and update of compliance documentation and policies.
- Project Management: Defined project scopes and milestones; company rebrand, marketing strategy, ensuring timely delivery aligned with OKRs utilising PM software
- Contract Negotiation: Secured optimal contract terms, achieving savings of £34k in Q3 while maximising profit margins.
- Financial Oversight: Developed budgets and collaborated with finance leadership to monitor performance, reducing financial ops inefficiencies by 15%.
Operations Manager
Kernel Global (Pure Search & Dartmouth Partners)
London, Barbican
06.2023 - 04.2024
- Reporting directly to CSuite, successfully led team through seamless transition into Kernel Global establishing sales enablement function.
- Continual contract review ROI performance determining profitability whilst ensuring costs are controlled
- Audited legacy systems and accounts to achieve £30K savings in H2
- Championed BCORP compliance roll-out with key stakeholders
- Established effective training programs, optmised processes, and provided valuable, improved resources to sales team.
- Successfully facilitated company-wide events programs; director's offsites, Company All Hands, Summit, Town Halls, Lunch & Learns remaining consistently within budget.
Operations Manager
Dartmouth Partners
London, Barbican
08.2022 - 06.2023
- Reporting directly to COO, monitored and reviewed operational performance, aiding improved business strategy leading high-performing team, driving operational excellence delivering high-quality work in tight deadlines.
- Developed strategic initiatives, streamlined processes, and fostered cross-functional collaboration with key stakeholders across business.
- Aided senior leadership by implementing corrective actions and improvements to company operations, analysed financial data to track and achieve budget targets, boosted cost saving, decreasing expenditure by 30%.
- Demonstrated ability to build and maintain team culture through times of change
- Owns and delivers overall performance management process for direct reports.
HR People Partner
Gorillas
London
12.2021 - 08.2022
- Partners with key stakeholders to help build organisation and people capability, shape and implement effective people strategies and activities within organisation
- Coached senior leadership in ER matters across 11 sites; grievance, disciplinary, performance and absence management
- Translates senior management directives into actionable front-line policies and implemented changes with staff.
- Successfully leading D&I awareness training
- Educating and coaching line managers to success on policy and process changes for implementation
- Up-skilling staff through targeted training opportunities, enhancing team capabilities
- Defines project scope, guidelines, milestones, task allocation to establish and maintain clear progress plans.
Expansion Manager
Gorillas
London, London, City of
01.2021 - 12.2021
- Successfully launched Gorillas into brand new market for business by sourcing, building, and hiring.
- Owned weekly onboarding to provide positive and memorable experiences for new joiners
- Handled end-to-end recruitment processes, ensuring smooth, swift transactions from initial advert to job offer for 20+ sites, recruiting teams across roles from associate to senior level during hyper-expansion.
- Coordinated and allocated resources based on budgets, timelines and staffing requirements.
- Spearheaded E2E implementation of 1:1 appraisals system for growth and development initiatives and performance management across all UK sites
- Championed goal setting & instilled culture of ongoing professional development to motivate workforce.
- Voted as culture champion 2021-2022.
Community Lead
WeWork
London, London, City of
08.2019 - 06.2020
- Portfolio management of 104 accounts, including enterprise.
- Established innovative building-wide events and encouraging member interaction through nurturing relationships in WeWork Moor Place and wider London community.
- Spearheading negotiations for new and renewing contracts, bringing financial occupancy to all time high of 84%.
- Churn consistently below 0.3%, with renewing contracts worth over £1 million, member satisfaction targets always met and often exceeded.
- Leading vendor relationships, slashing costs by 15%, ensuring high calibre of service and goods delivered.
- Managing subcontractors ensuring facilities high standards.
- Managed associate colleagues, delegating tasks to match strengths of each one.
Education
Bachelor of Arts - Fine Art
University of Cape Town
Cape Town12.2014
Higher National Diploma - Highshchool
Roseway Waldorf
Durban12.2009
Skills
- High-value project management
- Cost-conscious
- Approachable
- Collaborative
- Creative
- Data-driven
- Stakeholder management
- Excellent verbal and written communications
- Highly organised
- Multitasking and successfully driving goals to completion within deadlines
- Problem-solving
- Strategic and critical thinking
- Cross-Cultural Competence
- Adaptable
- Change management
- Intuitive & empathetic
Timeline
Head of Operations
Phipps Cameron
04.2024 - Current
Operations Manager
Kernel Global (Pure Search & Dartmouth Partners)
06.2023 - 04.2024
Operations Manager
Dartmouth Partners
08.2022 - 06.2023
HR People Partner
Gorillas
12.2021 - 08.2022
Expansion Manager
Gorillas
01.2021 - 12.2021
Community Lead
WeWork
08.2019 - 06.2020
Bachelor of Arts - Fine Art
University of Cape Town
Higher National Diploma - Highshchool
Roseway Waldorf
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