Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Accomplishments
Volunteering & Leadership
References
Timeline
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Trinity Seaman

Rugby ,Warwickshire

Summary

Ambitious and customer-focused Business Management graduate with a 2:1 degree from Manchester Metropolitan University. Experienced in high-volume retail and hospitality settings, with a proven ability to drive sales, build strong client relationships, and deliver results. Known for excellent communication, resilience, and a natural aptitude for understanding customer needs—ready to excel in a fast-paced sales environment.

Overview

6
6
years of professional experience

Work history

Barista

Costa
09.2024 - 07.2025
  • Delivered high-quality customer service in a fast-paced environment, promoting seasonal items and loyalty programs.
  • Built lasting customer relationships, demonstrating an ability to drive repeat business.
  • Mentored new team members, improving store performance and service consistency.

Barista

Starbucks
06.2022 - 07.2022
  • Promoted new products and effectively upsold complementary items to increase customer spend.
  • Ensured smooth day-to-day operations including stock checks, cleanliness, and team coordination.

Retail Assistant

Iceland
09.2020 - 09.2021
  • Managed customer-facing transactions and advised customers on seasonal promotions.
  • Maintained product displays and ensured timely stock replenishment for maximum visual appeal.

Waitress & Bar Staff

The Old Lion
09.2020 - 11.2020
  • Provided engaging service with a personal touch, encouraging return visits.
  • Promoted specials and upsold menu items through effective communication.

Barista

Insomnia Coffee Company
11.2019 - 06.2020
  • Focused on customer experience, supporting store loyalty through friendly and responsive service.
  • Contributed to team success by closing shifts efficiently and training junior staff.

Waitress

Rebecca’s Kitchen, Malt Kiln Farm Shop
06.2019 - 11.2019
  • Delivered exceptional table service while handling customer queries and complaints professionally.

Education

BSc - Business Management

Manchester Metropolitan University
Manchester
09/2021 - 07/2024

A-Levels -

Princethorpe College
Rugby, Warwickshire
09/2019 - 08/2021

GCSEs -

Princethorpe College
Rugby, Warwickshire
09/2017 - 08/2019

Skills

  • Sales & Product Promotion
  • Customer Engagement
  • Communication
  • Team Collaboration
  • Multitasking Proficiency
  • Upselling
  • Adaptability

Affiliations

  • Music enthusiast and record collector
  • Reading books
  • Outdoor walks with my dog
  • Baking bread, pastries and cakes

Accomplishments

  • I was awarded a scholarship to the London Institute of Banking & Finance (LIBF) for achieving an A in Finance.
  • There was a mock assessment centre hosted by my university where I was acknowledged as a stand out candidate by one of the employers who attended.
  • I completed a RISE course at my university about the importance of sustainability in modern business practices.

Volunteering & Leadership

Volunteer Tour Guide | National Trust, Charlecote Park

  • Delivered guided tours, enhancing visitor engagement and developing public speaking skills.


Subject Ambassador - Business | Princethorpe College

  • Led student engagement for business subject; presented to peers and supported teacher initiatives.


 Community Sustainability Project | Manchester Metropolitan University

  • Developed a green community garden with a local social enterprise, showcasing ethical business insight and teamwork.


Consultancy Course Project | Manchester Metropolitan University

  • Collaborated on client consultancy projects, applying business strategy and sales planning in real-world scenarios

References

References available upon request.

Timeline

Barista

Costa
09.2024 - 07.2025

Barista

Starbucks
06.2022 - 07.2022

Retail Assistant

Iceland
09.2020 - 09.2021

Waitress & Bar Staff

The Old Lion
09.2020 - 11.2020

Barista

Insomnia Coffee Company
11.2019 - 06.2020

Waitress

Rebecca’s Kitchen, Malt Kiln Farm Shop
06.2019 - 11.2019

BSc - Business Management

Manchester Metropolitan University
09/2021 - 07/2024

A-Levels -

Princethorpe College
09/2019 - 08/2021

GCSEs -

Princethorpe College
09/2017 - 08/2019
Trinity Seaman