Trinity Kerr

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
• Assisted in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
• Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
• Enhanced team performance, sharing best practices and mentoring junior account executives.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Strategically planned and executed training sessions for new talent to comply with Valpak’s standards of service

• Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
• Effectively conveyed complex information in a clear and concise manner during training sessions, fostering a supportive learning environment, and ensuring a smooth transition for new employees
• Delivered training sessions to large groups of over 100 employees, utilising data-driven techniques to address the needs of clients and ensure compliance with regulatory requirements

• Managed key international accounts, ensuring compliance with relevant regulations and delivering high-quality service to clients
• Time management and organisational skills utilised to ensure submissions are completed on time when working against a variety of deadlines, ensuring 100% compliance for accounts managed.
• Organized frequent collaborations with the UK counterpart and other stakeholders, ensuring strong management of accounts and contributing to the delivery of a smooth service
• Implemented strategic solutions to streamline information sharing processes, enhancing efficiency, and improving the customer experience, demonstrating a proactive approach to account management
• Extensive knowledge of international Extended Producer Responsibility regulations and current industry trends
• Effectively communicated with internal and external stakeholders, providing expert advice and support on compliance issues and client requirements
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

• Company Overview: Dive centre in Samos, Greece, which offers scuba diving and snorkelling trips to visitors and provides rental water sports equipment to hotel guests
• Established essential relationships with colleagues, acting as a team player daily to collaborate to provide high quality experiences to clients
• Led groups of divers through briefings and dives using practical communication skills to ensure the highest standards were met that adhered to industry standards
• Dive centre in Samos, Greece, which offers scuba diving and snorkelling trips to visitors and provides rental water sports equipment to hotel guests