Trinh Huynh
Norfolk,Wymondham
Summary
Organised and customer-focused professional with experience across higher education, language teaching, administration and international business. Holds an MA in Teaching English to Speakers of Other Languages (TESOL) and has experience teaching and supporting learners at university and language-school level. Currently a Senior Import & Export Coordinator, with responsibility for coordinating complex workloads, advising customers and colleagues, liaising with customers, maintaining accurate documentation and supporting new team members. Proactive, detail-oriented and confident working independently and collaboratively in fast-paced environments.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Senior Import & Export Coordinator
Midwich Ltd
Diss, Norfolk
03.2023 - Current
- Prepare and review export documentation and provide customs clearance instructions and supporting paperwork when required.
- Provide quotations for export services and advise customers and internal teams on shipping options, export procedures, documentation and regulations.
- Coordinate import and export shipments, prioritising multiple requests and ensuring work is completed accurately within required deadlines.
- Liaised with carriers and customers to arrange collections, deliveries, and international shipments, proactively following up on delays and customs issues to ensure timely resolutions.
- Track shipments and coordinate follow-up actions with customers, carriers and internal teams to resolve issues and maintain a high level of customer service.
- Gather, organise and maintain import documentation for audit and record-keeping purposes and keep internal systems and shipment records accurate and up to date.
- Developed Excel-based export requirements guide for Sales team, clarifying paperwork requirements and order-system setup to enhance accuracy and consistency in processing.
- Trained new team members and provided ongoing support to colleagues.
ESL Teacher
VUS
Ho Chi Minh City
11.2020 - 06.2022
- Planned and delivered engaging English lessons aligned with curriculum requirements, tailoring support for learners with diverse needs and abilities.
- Assessed student work and monitored progress, providing constructive feedback to enhance learning outcomes.
- Managed classroom activities and collaborated with colleagues to ensure continuity of learning, covering classes as necessary.
English Lecturer
Van Lang University
Ho Chi Minh City
10.2020 - 06.2022
- Planned and delivered engaging English language lectures while creating effective teaching and learning materials that enhanced student understanding.
- Developed comprehensive test bank covering four language skills, assessing students' work and progress to inform instructional strategies.
- Collaborated with students and colleagues in higher education to enhance programme delivery and foster a supportive learning environment.
English Lecturer
VTC Academy
Ho Chi Minh City
10.2020 - 10.2020
- Delivered English lessons aligned with Academy curriculum, enhancing student engagement and assessment outcomes.
Personal English Teacher
Speak Up Ho Chi Minh
Ho Chi Minh City
05.2020 - 10.2020
- Delivered personalised English lessons, tailoring materials and teaching methods to meet individual learner needs and enhance engagement.
Sales & Marketing Coordinator
Poh Huat Furniture Industries Vietnam JSC
Binh Duong
06.2018 - 09.2018
- Coordinated schedules and facilitated communication between factory and overseas customers to ensure timely updates.
- Processed quotation requests, organised export documentation, and maintained accurate records to streamline export operations.
Senior Sales Executive / Purchasing Executive
FMCG Viet Co., Ltd
Ho Chi Minh City
10.2016 - 05.2018
- Be in charge of overseas clients, negotiated deals and handled all
the procedures, documents for exporting goods - Liaised with customers to determine needs and provide
recommendations - Prepared quotes with accurate and competitive pricing to drive
conversion
Document Specialist
I.H.T Logistics Co., Ltd
Binh Duong
04.2016 - 10.2016
- Prepared import/export documentation including invoices, bookings, customs declaration sheets, Certificates of Origin and shipping instructions.
- Maintained shipment files and tracking records and attended client meetings to review and improve working processes.
- Explained customs declaration preparation processes to clients, ensuring clarity and compliance with regulations.
Education
MA - Teaching English to Speakers of Other Languages (TESOL)
University of Essex
Colchester, ESS01-2019
Bachelor - International Commerce
University of Finance and Marketing
Ho Chi Minh City, Vietnam01-2016
Skills
- Programme coordination
- Education and language training
- Workload management
- Customer service communication
- Process improvement
- Microsoft Office
- Accurate record keeping
- Documentation
- Problem solving
- Independent decision-making
- Cross-cultural communication
- Training and supporting colleagues
Custom
- Volunteering
- Travelling
- Learning new languages
- Reading
Languages
English
Advanced
C1
Certification
- Certificate of Applied Informatics B
Level - IELTS certificate band 7.5
- Certificate of Teaching English to
Speakers of Other Languages from
Australian International Tesol
Vietnam
Interests
- Volunteering, travelling to explore new places, learning new languages
and reading books
Timeline
Senior Import & Export Coordinator
Midwich Ltd
03.2023 - Current
ESL Teacher
VUS
11.2020 - 06.2022
English Lecturer
Van Lang University
10.2020 - 06.2022
English Lecturer
VTC Academy
10.2020 - 10.2020
Personal English Teacher
Speak Up Ho Chi Minh
05.2020 - 10.2020
Sales & Marketing Coordinator
Poh Huat Furniture Industries Vietnam JSC
06.2018 - 09.2018
Senior Sales Executive / Purchasing Executive
FMCG Viet Co., Ltd
10.2016 - 05.2018
Document Specialist
I.H.T Logistics Co., Ltd
04.2016 - 10.2016
MA - Teaching English to Speakers of Other Languages (TESOL)
University of Essex
Bachelor - International Commerce
University of Finance and Marketing