Trina Lam
Heywood
Summary
I am from Hong Kong, living UK at 3 years! I can speak English, Cantonese and Mandarin. I am a friendly person, like work with people, like get the satisfaction from my career.
I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administer position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Personal Carer
Sunshine Care C.I.C.
2023.09 - Current
- Assists the elderly, disabled or people in recovery with performing day-to-day activities
- For example, they help with household chores, hygiene and mobility support.
Support Assistant
Larche Manchester
2022.05 - 2023.08
- Helping the learning disabilities to participate in the community and their local neighborhoods
- Assisting with personal hygiene, dress and health needs of individuals
- Accompanying members with a disability and facilitating them to meet their leisure, social, practical and spiritual needs
- Fostering the development of member's ability to make choices and decisions, and taking up the reference role of one person in particular
- Assisting with the clearing of the house, the cooking, the laundry and likewise in a flat, as agreed in the Support Plan.
Senior Customer Service Officer
Sunlife Hong Kong Limited
2018.07 - 2021.05
- Ensure the new businesses applications fulfill AML & KYC requirements
- Attend to emails from internal or external customers (mainly agents)
- Update the departmental Operation Manual Procedure and some administrative flows as and when needed.
Customer Service Officer
Manulife (International) Limited
2014.05 - 2018.06
- Handle pension and Group Medical insurance enquires for walk-in clients and agents and through emails
- Prepare and maintain procedural manual for team operations.
Customer Services Officer
Principal Insurance Company (HK) Ltd
2010.05 - 2014.04
- Attended to inbound / outbound calls for retirement and mutual fund (unit trust) products
- Assist with misc
- Call centre supports
- Handle client complaints.
Senior Administrator
AXA China Region Trustees Limited
2009.03 - 2010.04
- Process termination cases for retirement scheme members.
Administrator
BestServe Company Limited
2007.04 - 2009.02
- Process tasks related to contribution and termination for retirement scheme participants.
Administrator
HSBC Life (International) Limited
2006.08 - 2007.04
- Handle retirement scheme customer enquiries and complaints.
Call Center Executive
ICLP Marketing Company
2006.02 - 2006.07
- Handle customer enquiries.
Sales Executive
Asia Pac Net Media Limited
2005.05 - 2006.02
- Sales for Search Engine Marketing of Yahoo & Google.
Administrator
HSBC Life (International) Limited
2001.06 - 2005.04
- Process contributions and terminations for retirement scheme participants
- Handle customer enquiries and complaints
- Data entry.
Education
- Bachelor of Business Management (via distant learning), Holmes Institute, Australia
- BULATS (Standard-Computer Test)-Upper-Intermediate
- Hong Kong Certificate of Education Examination (equivalent to UK's GCSE)
- ESOI English Class Entry 3 (Recently)
Skills
- Native Cantonese speaker, good command of Mandarin/Putonghua, good command of written English, fair spoken English
- WORD
- Excel
- PowerPoint
Brief Profile
Arrived UK at 2021, Start a new life with socail worker job last year. Plus, 20 years of work experience in multinational insurance companies in Hong Kong in retirement schemes/pension field with exposures in client servicing and sales support roles.
Date Available
1 Month Notice
Personal Information
Expected Salary: £20,000 per month
Languages
English
Upper intermediate (B2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Personal Carer - Sunshine Care C.I.C.
2023.09 - Current
Support Assistant - Larche Manchester
2022.05 - 2023.08
Senior Customer Service Officer - Sunlife Hong Kong Limited
2018.07 - 2021.05
Customer Service Officer - Manulife (International) Limited
2014.05 - 2018.06
Customer Services Officer - Principal Insurance Company (HK) Ltd
2010.05 - 2014.04
Senior Administrator - AXA China Region Trustees Limited
2009.03 - 2010.04
Administrator - BestServe Company Limited
2007.04 - 2009.02
Administrator - HSBC Life (International) Limited
2006.08 - 2007.04
Call Center Executive - ICLP Marketing Company
2006.02 - 2006.07
Sales Executive - Asia Pac Net Media Limited
2005.05 - 2006.02
Administrator - HSBC Life (International) Limited
2001.06 - 2005.04
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