Summary
Overview
Work History
Education
Skills
Brief Profile
Date Available
Personal Information
Languages
Timeline
Trina Lam

Trina Lam

Heywood

Summary

I am from Hong Kong, living UK at 3 years! I can speak English, Cantonese and Mandarin. I am a friendly person, like work with people, like get the satisfaction from my career.

I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administer position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Personal Carer

Sunshine Care C.I.C.
09.2023 - Current
  • Assists the elderly, disabled or people in recovery with performing day-to-day activities
  • For example, they help with household chores, hygiene and mobility support.

Support Assistant

Larche Manchester
05.2022 - 08.2023
  • Helping the learning disabilities to participate in the community and their local neighborhoods
  • Assisting with personal hygiene, dress and health needs of individuals
  • Accompanying members with a disability and facilitating them to meet their leisure, social, practical and spiritual needs
  • Fostering the development of member's ability to make choices and decisions, and taking up the reference role of one person in particular
  • Assisting with the clearing of the house, the cooking, the laundry and likewise in a flat, as agreed in the Support Plan.

Senior Customer Service Officer

Sunlife Hong Kong Limited
07.2018 - 05.2021
  • Ensure the new businesses applications fulfill AML & KYC requirements
  • Attend to emails from internal or external customers (mainly agents)
  • Update the departmental Operation Manual Procedure and some administrative flows as and when needed.

Customer Service Officer

Manulife (International) Limited
05.2014 - 06.2018
  • Handle pension and Group Medical insurance enquires for walk-in clients and agents and through emails
  • Prepare and maintain procedural manual for team operations.

Customer Services Officer

Principal Insurance Company (HK) Ltd
05.2010 - 04.2014
  • Attended to inbound / outbound calls for retirement and mutual fund (unit trust) products
  • Assist with misc
  • Call centre supports
  • Handle client complaints.

Senior Administrator

AXA China Region Trustees Limited
03.2009 - 04.2010
  • Process termination cases for retirement scheme members.

Administrator

BestServe Company Limited
04.2007 - 02.2009
  • Process tasks related to contribution and termination for retirement scheme participants.

Administrator

HSBC Life (International) Limited
08.2006 - 04.2007
  • Handle retirement scheme customer enquiries and complaints.

Call Center Executive

ICLP Marketing Company
02.2006 - 07.2006
  • Handle customer enquiries.

Sales Executive

Asia Pac Net Media Limited
05.2005 - 02.2006
  • Sales for Search Engine Marketing of Yahoo & Google.

Administrator

HSBC Life (International) Limited
06.2001 - 04.2005
  • Process contributions and terminations for retirement scheme participants
  • Handle customer enquiries and complaints
  • Data entry.

Education

  • Bachelor of Business Management (via distant learning), Holmes Institute, Australia
  • BULATS (Standard-Computer Test)-Upper-Intermediate
  • Hong Kong Certificate of Education Examination (equivalent to UK's GCSE)
  • ESOI English Class Entry 3 (Recently)

Skills

  • Native Cantonese speaker, good command of Mandarin/Putonghua, good command of written English, fair spoken English
  • WORD
  • Excel
  • PowerPoint

Brief Profile

Arrived UK at 2021, Start a new life with socail worker job last year. Plus, 20 years of work experience in multinational insurance companies in Hong Kong in retirement schemes/pension field with exposures in client servicing and sales support roles.

Date Available

1 Month Notice

Personal Information

Expected Salary: £20,000 per month

Languages

English
Upper intermediate (B2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)

Timeline

Personal Carer - Sunshine Care C.I.C.
09.2023 - Current
Support Assistant - Larche Manchester
05.2022 - 08.2023
Senior Customer Service Officer - Sunlife Hong Kong Limited
07.2018 - 05.2021
Customer Service Officer - Manulife (International) Limited
05.2014 - 06.2018
Customer Services Officer - Principal Insurance Company (HK) Ltd
05.2010 - 04.2014
Senior Administrator - AXA China Region Trustees Limited
03.2009 - 04.2010
Administrator - BestServe Company Limited
04.2007 - 02.2009
Administrator - HSBC Life (International) Limited
08.2006 - 04.2007
Call Center Executive - ICLP Marketing Company
02.2006 - 07.2006
Sales Executive - Asia Pac Net Media Limited
05.2005 - 02.2006
Administrator - HSBC Life (International) Limited
06.2001 - 04.2005
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Trina Lam