TRILOCHAN
Reading
Summary
Highly skilled professional with expertise in customer service team management, outstanding customer service delivery, and effective customer service support. Demonstrates strong leadership, teamwork, and interpersonal communication abilities to foster collaborative environments and drive exceptional results. Proficient in time management, critical thinking, and public speaking to address challenges effectively and ensure seamless operations. Committed to leveraging a customer-focused approach to enhance satisfaction and achieve organisational goals.
Overview
8
8
years of professional experience
Work History
Customer Service
GWR RAILWAYS (ADECCO RAIL)
12.2023 - 02.2025
- Assist passengers with inquiries, ticketing, and general information
- Provide a friendly and helpful demeaner to enhance the overall customer experience
- Sell tickets, help passengers with reservations, and provide information on train schedules, routes, and fares
- Address and resolve customer issues, such as complaints, lost items, or travel disruptions
- Work to find solutions that meet the needs of passengers
- Ensure that passengers are aware of safety procedures and adhere to railway regulations
- Report any safety concerns or incidents promptly
- Provide assistance to passengers with special needs, such as those with disabilities or elderly passengers
- Ensure accessibility features are utilised and available
- Work at information desks to provide guidance on various services, facilities, and transportation options within the railway station
- Maintain clear and effective communication with passengers, colleagues, and other railway staff
- Keep passengers informed about any changes or disruptions
- Assist with crowd control during peak travel times or in the event of delays
- Ensure a smooth flow of passengers within the station
Picking and Packing Operator
Man-rose manufacturing production
Reading
10.2023 - 12.2023
- Perform order picking by accurately selecting items from inventory based on packing lists or digital instructions
- Efficiently pack products using appropriate packaging materials, ensuring items are secure and protected during transit
- Monitor and maintain the assembly line, keeping pace with production requirements and quality standards
- Conduct quality checks on packed items, identifying and reporting any defects or discrepancies
- Collaborate with team members to coordinate packing processes, meet daily production targets, and address any issues that arise
- Assist in inventory control by keeping track of stock levels and performing regular cycle counts
- Maintain a clean and organised work area, ensuring safety and efficiency on the assembly line
- Adapt to changing tasks and responsibilities as needed to support the production process
Administrator
Vans To Let
Coventry
08.2023 - 09.2023
- Taking and directing phone calls to the appropriate person or department
- Managing and responding to emails, including sorting and prioritizing messages
- Maintaining physical and digital filing systems to keep records and documents organized and easily accessible
- Inputting information into databases, spreadsheets, or other software
- Managing calendars and scheduling appointments or meetings for team members
Senior Engineer power plant boiler Operation
RANA SUGARS LTD BUTTER
Amritsar
02.2017 - 06.2023
- Start, stop, and monitor the operation of boilers and associated equipment
- Adjust boiler controls to maintain optimal operating conditions, such as temperature, pressure, and fuel/air ratio
- Monitor and control water levels, steam flow, and combustion processes to prevent accidents and ensure efficiency
- Adhere to safety protocols and regulations to prevent accidents, injuries, and environmental hazards
- Conduct safety inspections and implement safety procedures to maintain a safe working environment
- Perform routine maintenance tasks, including cleaning, lubricating, and replacing worn or damaged parts
- Diagnose and troubleshoot boiler malfunctions and implement repairs as needed
- Continuously monitor boiler performance using various instruments and control systems
- Collect and analyze data on boiler efficiency, emissions, and energy consumption
- Maintain detailed records of boiler operations, maintenance activities, and safety inspections
- Ensure compliance with environmental regulations related to emissions, waste disposal, and water treatment
- Train and supervise boiler operators and technicians
- Identify opportunities for energy conservation and efficiency improvements
- Respond to emergency situations, such as equipment failures or safety incidents, and take appropriate corrective actions
- Maintain clear and effective communication with other departments, management, and regulatory agencies regarding boiler operations and compliance
- Ensure that all boiler-related documentation, including manuals, schematics, and technical specifications, is up to date and readily accessible
- Manage spare parts inventory and coordinate the procurement of necessary supplies and equipment
- Mentored junior engineers, aiding professional growth and development.
- Led team meetings, fostering open communication and collaboration.
- Established effective maintenance schedules for long-term equipment functionality.
- Implemented safety protocols, enhancing workplace conditions.
- Streamlined the production process by identifying and rectifying operational inefficiencies.
- Analysed data trends to inform future engineering decisions.
Education
MSc - Engineering Project Management
BOURNEMOUTH UNIVERSITY
Bournemouth 09.2023 -
Bachelor of Technology - Mechanical
Punjab Technical University
Punjab IND 01.2011 - 01.2015
Skills
- Time Management
- Leadership
- Teamwork
- Public Speaking
- Critical Thinking
- Interpersonal Communication
- Customer service tactics
- Outstanding customer service
- Customer service approach
- Customer service support
- Customer service team management
Custom
available upon request
Timeline
Customer Service
GWR RAILWAYS (ADECCO RAIL)
12.2023 - 02.2025
Picking and Packing Operator
Man-rose manufacturing production
10.2023 - 12.2023
MSc - Engineering Project Management
BOURNEMOUTH UNIVERSITY
09.2023 -
Administrator
Vans To Let
08.2023 - 09.2023
Senior Engineer power plant boiler Operation
RANA SUGARS LTD BUTTER
02.2017 - 06.2023
Bachelor of Technology - Mechanical
Punjab Technical University
01.2011 - 01.2015
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