Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Tricia Baxter

Partridge Green

Summary

Hard working customer focused operator with broad industry experience including Administration, Customer Service, Banking & Finance, Healthcare and Hospitality. Strengths lie in upholding exemplary standards ensuring customers feel valued and all stakeholders, both internal and external are delivered the very best service at all times. Highly organised with the ability to take on a wide variety of tasks simultaneously and deliver to the highest possible standard. Ability to work to tight deadlines and under pressure with a high level of accuracy and excellent attention to detail.

Overview

37
37
years of professional experience
16
16
years of post-secondary education
1
1
Certification

Work history

Office Manager

PHB Contractors Henfield Ltd
08.2021 - Current
  • Responsible for the day to day running of the office, administration and office operational responsibilities on a day-to-day basis
  • Manage and coordinate internal and external communications, including email, phone calls, and meetings
  • Manage multiple tasks and prioritise in order to meet agreed deadlines
  • Set up of new starters including sending out forms, collating, Right To Work checks, adding to Simpro & Breathe HR
  • Management of Breathe HR & distribution of company documents including Toolbox Talks
  • Completion of subcontractors Pre-Qualification Questionnaires & Supplier Prequalification Questionnaires
  • Ensures that timesheets for office/site staff are completed accurately and processed on time
  • Updating and maintaining holiday and sickness records
  • Monitoring and upkeep of operatives' licenses - booking relevant training
  • Familiar with Method Statements, Rams and Stats
  • Assist with ISO accreditation and ensuring documentation is completed as required on weekly/monthly/annual basis
  • Monitor accreditation standards and ensure continued compliance.
  • Monitor the security i.e. alarms, keys and access to the building.
  • In addition as part of my promotion I absorbed all responsibilities outlined below as part of the Purchasing & Accounts Administrator role.

Purchasing & Accounts Administrator

PHB Contractors Henfield Ltd
Henfield
09.2020 - 08.2021
  • Responsible for overseeing procurement on behalf of the operatives & directors, including any related administration, such as raising purchase orders, invoicing, setting up suppliers & contracting
  • Liaison and negotiation with suppliers to ensure best pricing
  • Adding and maintaining approved suppliers
  • Place orders for materials and subcontractors, arrange for plant and materials to be delivered to site
  • Make travel and accommodation arrangements for operatives
  • Keep stock of, issue to site team, and order PPE
  • Handle any incoming deliveries
  • Overseeing the Simpro stock management system
  • Monitoring multiple email accounts and responding to queries
  • Manage the administration and office operational responsibilities on a day-to-day basis
  • Update and maintain office documents and policies as necessary
  • Review overdue accounts, chase payments and resolve any queries


Catering Co-ordinator

The Haven Centre
Henfield
10.2016 - 03.2020
  • Responsible for devising and implementing ideas, which ensure the on-going development and success of the café whilst continuously increasing sales, which crucially provides a welcoming and safe space for our customers with Dementia
  • This includes the planning and preparation of a wide- ranging menu in large quantities of healthy, home cooked food, whilst ensuring exceptional food hygiene standards are maintained and stringent health and safety guidelines are adhered to
  • Supervising and supporting volunteers, Key holder, responsible for opening and closing the centre.

Café Owner

Café des Amis
Henfield
05.2015 - 08.2016
  • Business sold due to illness in the family
  • Day to day running of this thriving café business
  • This included motivating and leading a front of house team to provide customers with the very best experience
  • Reconciling banking, Sales, Stock control, Food preparation and liaising with multiple suppliers on a daily basis to ensure the overall profitability of the business
  • Maintaining high standards of quality control, hygiene and health and safety

Company Secretary

PJB Building Solutions Ltd
08.2014 - 08.2016
  • Responsible for all administration associated with managing this successful business, this included dealing with all customer enquiries, correspondence, invoicing and estimates

Company Secretary

PJB GeneraleBatiment
Limoges
07.2006 - 08.2014
  • Relocation back to England due to illness in the family
  • Responsible for all administration associated with managing this. Successful business, this included dealing with all customer enquiries, correspondence, invoicing and estimates in both English and French

Full time Housewife

France
04.2002 - 07.2006

Full time Housewife with children in France

Technical & Warehouse Manager

Hutchings Healthcare, Omron Healthcare
Henfield
01.1996 - 04.2002
  • Responsible for the warehouse at this internationally renowned distribution company and accountable for all customer service enquiries linked to this area of the business.
  • This included oversight of the running of the warehouse team, ensuring servicing targets were met, calibration and testing of all Omron products was undertaken as well as stock rotation and forecasting for this area of the business.

Manageress / Licensee

The Gardeners Arms
Henfield
12.1993 - 01.1996
  • Implement and maintain a high standard of customer service
  • Ensuring the bar and staff operate efficiently
  • Upholding high hygiene standards
  • Reconciling banking
  • Hiring and training staff
  • Creating weekly work schedules
  • Maintain inventory and stock
  • Managing cellar hygiene
  • Properly cleaning and maintaining drink dispense systems.

Bar Supervisor

The Ugly Duckling Public House, Haywards Heath
03.1993 - 12.1993
  • Implement and maintain a high standard of customer service
  • Upholding high hygiene standards
  • Processing, delivering food and drinks orders
  • Maintain inventory and stock
  • Reconciling banking
  • Properly cleaning and maintaining drink dispense systems.

Bar Manager

The Castle Public House - Hickstead
02.1992 - 03.1993
  • Implement and maintain a high standard of customer service
  • Upholding high hygiene standards
  • Processing, delivering food and drinks orders
  • Maintain inventory and stock
  • Reconciling banking
  • Properly cleaning and maintaining drink dispense systems.

Waitress

Georgina's Coffee Bar
Crawley
08.1991 - 02.1992
  • Serving teas and coffee, preparing snacks and serving customers

Barmaid

The Greyhound Public House - Charlwood
09.1990 - 08.1991
  • Serving drinks to customers, ensuring the bar and service areas are clean and tidy at all times

Credit Information Assisitant

Lloyds Bank International Factors
Brighton
06.1989 - 07.1990
  • Data Entry

Assistant Cashier Grade 1

Natwest Bank
Brighton
07.1988 - 06.1989
  • Cashier

Education

Steyning Grammar School
09.1983 - 09.1998

HCTC College
03.1993 - 03.1994

Skills

  • Exemplary customer service & customer care skills
  • Work effectively as a team member or independently
  • Enthusiastic, committed & reliable
  • Microsoft Office and Computer Literacy skills
  • Strong administrative & organisational skills
  • Self-motivated, adaptable, and discreet who deals with difficult situations with tact and diplomacy
  • Excellent communication skills
  • Managerial Skills
  • Time management
  • Good Numeracy Skills
  • Hospitality / Food and Beverage Knowledge

Certification

Emergency First Aid at Work - Online - July 2023 to July 2024


Food Safety Level 2 - 2020 to 2021

Food Safety Level 3 - 2020 to 2021

Food Allergies Interactive - 2020 to 2021



Timeline

Office Manager

PHB Contractors Henfield Ltd
08.2021 - Current

Purchasing & Accounts Administrator

PHB Contractors Henfield Ltd
09.2020 - 08.2021

Catering Co-ordinator

The Haven Centre
10.2016 - 03.2020

Café Owner

Café des Amis
05.2015 - 08.2016

Company Secretary

PJB Building Solutions Ltd
08.2014 - 08.2016

Company Secretary

PJB GeneraleBatiment
07.2006 - 08.2014

Full time Housewife

France
04.2002 - 07.2006

Technical & Warehouse Manager

Hutchings Healthcare, Omron Healthcare
01.1996 - 04.2002

Manageress / Licensee

The Gardeners Arms
12.1993 - 01.1996

HCTC College
03.1993 - 03.1994

Bar Supervisor

The Ugly Duckling Public House, Haywards Heath
03.1993 - 12.1993

Bar Manager

The Castle Public House - Hickstead
02.1992 - 03.1993

Waitress

Georgina's Coffee Bar
08.1991 - 02.1992

Barmaid

The Greyhound Public House - Charlwood
09.1990 - 08.1991

Credit Information Assisitant

Lloyds Bank International Factors
06.1989 - 07.1990

Assistant Cashier Grade 1

Natwest Bank
07.1988 - 06.1989

Steyning Grammar School
09.1983 - 09.1998
Tricia Baxter