TRICIA ESSOUN-THOMPSON

• Implement care plans set out by healthcare professionals leading to improved patient well-being.
• Help organize engaging recreational activities to enhance social skills of patients.
• Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
• Participate in regular team meetings, enhancing quality of care provided.
• Assist with mobility issues enabling easier movement around home.
• Assure safety measures were met to prevent falls or accidents.
• Support daily living skills training which increase client self-sufficiency.
• Enhance well-being of patients by providing emotional support and companionship.
• Promote physical activity through assistance with exercises improving overall health condition of client.
• Enhance patient comfort by promptly responding to requests or concerns.
• Help organize engaging recreational activities to enhance social skills of patients.
• Assure proper nutrition by preparing meals as per dietary requirements of each individual client.
• Facilitate social outings, promoting community integration and mental well-being.
• Respond rapidly during emergencies ensuring timely medical intervention.
• Offer respite services for family caregivers allowing them brief periods of rest or time off from caring duties.
• Conduct detail observations and report changes in client behaviour to healthcare professionals.

Provide companionship during outings contributing to active social life for clients.

• Prepare nutritious meals that met special dietary needs of clients.
• Help achieve patient independence through guided tasks and activities.
• Assist in maintaining clean environment for improved client health.
• Promote physical activity through assistance with exercises improving overall health condition of client.
• Contribute feedback on patient progress leading to adjustments in personalized care plans.
• Implement care plans set out by healthcare professionals leading to improved patient well-being.
• Support daily living skills training which increased client self-sufficiency.
• Promote mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
• Enhance well-being of patients by providing emotional support and companionship.
• Assure safety measures were met to prevent falls or accidents.
• Actively listen to client concerns thus creating comforting environment.
• Assist with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Use excellent communication and interpersonal skills to engage and interact with individuals in need.
• Build strong patient relationships through compassionate care and friendly rapport building.
• Monitor and document client behaviors, activities and development, aiding appropriate care plan management.
• Empower individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Report on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Conduct one-to-one and group support sessions, helping service users to achieve care plan objectives.
• Improve health outcomes by delivering consistent care in collaboration with nursing team.
• Increase comfort levels with personal care duties such as bathing and dressing.

• Carry out day-to-day duties accurately and efficiently.
• Quickly learn and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully deliver on tasks within tight deadlines.
• Demonstrate respect, friendliness and willingness to help wherever needed.
• Improve efficiency and productivity by acquiring new skills.
• Display energy and enthusiasm in fast-paced environment.
• Complete customer orders with speed and accuracy.
• Apply critical thinking to analyse problems, evaluate solutions and select best decisions.

• Support up to 7 residents daily with personal care and daily activities
• Develop and followed individual care plans
• Promote social engagement through activities and companionship
• Recording notes accurately in line with GDPR and safeguarding guidelines
• Assist clients with meals, mobility, and hygiene routines
• Attend regular training on infection control and first aid
• Provide emotional support to clients and families
• Checking and recording vital signs of patients
• Provision of emotional support to patients and relatives.
• Assigning patients to counselors for counseling activities.
• Educating patients on their health and how to stay healthy.
• Assessing new patients
• Writing of laboratory test for patients
• Maintaining Records, including customer care logs and medication administration records

• I provide administrative support to Executive Director, General Manager and other senior management staff.
• I assist in recruitment, interviews and other administrative work.
• I perform clerical and administrative tasks including drafting letters, memos, purchasing, reports and other documents for senior staff.
• Handle confidential documents ensuring safety.
• Receives incoming communication or memos on behalf of senior staff, reviews contents and distribute contents to appropriate staff.
• Perform office tasks including maintaining records and performing basic bookkeeping
• Collect requested data and information from various sources including email.
• Responds to and resolve administrative inquiries and questions
• Welcomes and directs visitors and client
• Answers and transfers phone calls, screening when necessary
• Keep Director’s office clean and tidy
• Send list of product needed to suppliers for current prices
• Do price matrix against current prices quoted by suppliers before given it to director
• Do price negotiation with suppliers by quoting last shipment price i.e. if there has been increase in prices.
• Check expiry dates of products
• Confirmed prices and quantities, expiry dates with Director before reverting back to supplies
• Follow up with all proforma list sent out to make sure I have received proforma invoice from all suppliers
• Communicate loading date given by Director to suppliers to ensure goods are delivered on time
• Prepare price matrix table for all final invoices received from suppliers to enable Director do final pricing
• Prepare permit for consignment
• Prepare excel sheet of all expected list or items with their expected quantities, total quantities received, shortages and overage for warehouse office to use in recording items received for shipment.
• Any other duties assign by management and senior staff
• ⁠Coordinating all front desk activities including answering all incoming calls
• Providing information for callers, redirecting calls or taking accurate messages and passing it on to appropriate person in timely manner
• ⁠Assist General Manager and Admin with payroll tasks such as setting up new starters, recording absence and annual leave processing leavers
• ⁠Support senior management staff with day to day administrative tasks
• ⁠I handle confidential personal and sensitive data and ensure it is maintained in very confidential manner at all times.

• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of persons receiving payments and legality of documents.
• Order supply of cash to meet daily needs.
• Processing foreign remittances
• Checking daily cash brought in by field officers
• Writing of summary book daily to make sure balances tally with cash in vault

• Help patients with washing and dressing.
• Demonstrated consistent respect and privacy for care users.
• Conduct daily visits to their homes and performed various task also depending on individual needs.
• Create mental stimulation by engaging in conversation with individuals who lacked social interaction.
• Ensure had taken any prescribed medication
• Help organized their prescribed medication so it makes it easy for them to take.
• Monitor home in general and help with cleaning.
• Help to support family and friends who wasn’t able to cope with caring for elderly.
• Transferring client with hoist and sera steady.