Trey Watts

• Managed daily operations to ensure smooth running of the shop floor.
• Provided support to manager during audits, ensuring accurate reports.
• Provided excellent customer service leading to repeat business and customer loyalty.
• Created a positive work environment, resulting in higher employee morale.
• Managed cash registers accurately reducing discrepancies at end of day reconciliation.

Acted as Store Manager during periods of absence, ensuring smooth daily operations and high team performance.

Contributed to the store’s consistent ranking as a top performer in the region through strong leadership and execution.

Led performance management of Stylists, providing coaching, development plans, and regular feedback to drive sales and service standards.

Oversaw weekly stock management processes, maintaining a 99.9% accurate stock file and minimizing shrinkage.

Managed team performance and development, ensuring high standards of customer service and operational efficiency.

Conducted disciplinary procedures and led internal investigations in line with company policy.

Supported recruitment efforts by regularly hosting interviews and assisting in the hiring process.

Led and coordinated multiple large-scale stock takes, ensuring accuracy and minimal disruption to trading.

Delivered consistent people management, including coaching, feedback, and performance reviews.

Held multiple leadership roles including Payment, Retail, and Twilight Manager, demonstrating flexibility across operations.

Played a key role in leading a major retail transformation project, overhauling store processes and ways of working.

Acted as Duty Manager in high-pressure situations, maintaining control and delivering swift, effective resolutions.

Supported day-to-day operations with a strong focus on team coordination, customer service, and operational excellence.