TREVOR SIBANDA
East Midlands
Summary
Immediately available to start, experienced Technical and Management Professional recently completed B-Tech L3 training in Testing and Installation of Copper and Fibre Networks (BS50346; BS50173/74; IEC 60794) Standards. Demonstrates strong knowledge of Health & Safety Law, Regulation & Compliance, IT Network Topology knowledge and Management (security threats and vulnerabilities) and Project Management. Proficient in Data Analysis using MS Office, Risk Assessment & Mitigation, as well as Service Level Agreement deliverables. Pursuing fibre optics engineering job roles that leverage technical skills and management responsibilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
Treetops Ltd
09.2018 - 12.2023
- Maintained a safe working environment (18 Employees) by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Championed continuous improvement initiatives within the organization to enhance overall efficiency and service delivery quality across all departments.
- Oversaw regulatory compliance initiatives, ensuring adherence to industry standards and maintaining accreditation status.
- Increased employee retention by creating a supportive work environment through regular team meetings and constructive feedback sessions.
- Organized regular audits of service provision to maintain the highest levels of quality assurance and client satisfaction.
Supply Chain Analyst
Materials Handling Products (MHP) Ltd
09.2015 - 08.2018
- Utilized data analytics (MS Excel) to identify and resolve supply chain issues and improve overall performance by 25%.
- Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
- Implemented advanced analytics tools, improving demand forecasting accuracy and supporting more informed decision-making processes.
- Worked closely with sales teams to understand customer needs, ensuring appropriate inventory levels were maintained to meet demand fluctuations effectively.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Technical Sales Executive
RapidSwitch
01.2011 - 08.2015
- Advised management on product development opportunities informed by customer needs assessment and market insights gathered from interactions with clients.
- Managed a portfolio of high-profile accounts (SMEs) for optimal customer satisfaction and retention.
- Increased sales revenue, 10% annually, by developing and maintaining strong relationships with key clients.
- Exceeded quarterly targets consistently through diligent follow-ups with prospective clients while maintaining existing customer relations.
- Streamlined internal processes to improve overall efficiency within the sales team.
- Cultivated a deep understanding of competitor offerings, enabling effective differentiation in client presentations and proposals.
Nationwide Technical Merchandiser
Recruit Retail Ltd
09.2006 - 12.2010
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed (FMCG) inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Programmed space requirements from schematic design to construction document phase and installation.
- Improved displays and installed bespoke POS for large Retailers.
- Implemented planograms and display lay-outs to optimize product visibility.
Education
Master of Science - Innovative Engineering Solutions
University of Derby
Derby09-2015
Bachelor of Arts - International Business Management
University of Derby
Derby05-2014
Skills
- Positive attitude
- Team leadership
- Problem-solving
- BS50346- Testing (copper & fibre optics)
- BS50173/74- Installation in Premises
- IEC 60794- Fibre Optics
- Data Analysis (MS Office/Excel)
- Risk Assessment & Mitigation
- Health and Safety Law, Regulation & Compliance
- Project management
- Root-cause analysis
- Time management
- Service Level Agreement
- Teamwork and collaboration
- Flexible and adaptable
- Dependable and responsible
Certification
July 2025 - August 2025
NVQ Level 3: Fibre Optics & Telecoms Engineering
AIM2LEARN
Nottingham
February 2024 - April 2024
NVQ Level 3: Networking, Cybersecurity & Project Management
B2W
Derby
January 2018 - April 2018
NVQ Level 2: Customer Service
LearnDirect
Derby
Timeline
Service Manager
Treetops Ltd
09.2018 - 12.2023
Supply Chain Analyst
Materials Handling Products (MHP) Ltd
09.2015 - 08.2018
Technical Sales Executive
RapidSwitch
01.2011 - 08.2015
Nationwide Technical Merchandiser
Recruit Retail Ltd
09.2006 - 12.2010
Master of Science - Innovative Engineering Solutions
University of Derby
Bachelor of Arts - International Business Management
University of Derby
References;
Available upon request
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