Friendly and efficient customer service team member devoted to maximising customer satisfaction with service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Flexible customer assistant with over 13 years of experience working in a retail environment, improving customer shopping experience through friendly and attentive service. Approaching tasks in polite and professional manner.
My role consist of the running of checkouts and helping customers find what they needed and suggest how best to use them. Sitting on tills, operating self scans and training new colleagues I also counted the tills and replenished them. Also I opened the store some mornings and updated the pricing tickets. I was also the stores charity champion which involved organizing when charity groups would come in store. Also I helped with online orders and I was on customer service and delt with returns and customers complaints and I was also the union representative and health and safety rep.
Full UK Driving Licence,
Health and Safety, Mental Health Awareness Certified.
Recognised by management for recruitment projects delivering 63% of new colleagues.
Recognised by management for customer service leading to increased sales.
First Aid certificate
I like to keep fit by walking, riding my bike, I`m also a member of a gym.
Also I`m interested in amateur photography. I have a large record collection and like to listen to all sorts of music, I`m a keen gardener and DIY, I like to watch football and formula 1 and have recently taken up Paddle Boarding with my son.
My Goals are to progress as far as possible and get satisfaction in what I`m doing and get along with as many people as I can.