Trevor Potter
Tavistock
Summary
Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Overview
35
35
years of professional experience
Work History
Divisional Manager (interim) for Marine Electronic Systems
Applied Automation (U.K.) Ltd
10.2025 - 12.2025
Innovation and Development Leader
HellermannTyton, Plymouth, Global Cable Management Systems Provider
08.2021 - 07.2024
- Leading a team of 15 Engineers spearheading the creation of an additional manufacturing facility to best factory standards.
- Driving the operations efficiency through improved machine specification and procurement decisions for new and refurbished capital equipment, spending >£6m.
- A member of the site management team leading a transformation of people and systems
Project director
Haelthtech Global, Jakarta, Indonesia and Manila, Philippines (Group health insurance-system provider)
01.2019 - 01.2020
- Delivered program leadership over various Asia wide projects in Prudential Indonesia, ranging in scope, complexity, time frame, and requirements across their commercial network. Interfaced with the client stakeholders to manage expectations and execute the plans.
- Developed and managed the overall program for delivery.
- Championed the integration of Agile methodologies to drive overall project delivery
- Delivered on time release of integrated CRM and Claims management system, ensuring availability for the start of the 2020 sales year.
Chief Operating Officer
Pacific Cross Insurance, Manila, Philippines (Health and Travel Insurance provider)
01.2017 - 01.2019
- Managed and directed daily operations and key projects. There was emphasis on driving improvements in the customer experience by mitigating risk, driving productivity, increasing efficiency, and raising overall bottom line.
- Used the implementation of AWS web hosted IT system to drive the focus on customer, process and a reorganization of core back-office activities.
- Yielded a 25% improvement in all back-office processing areas.
- Fostered a sales growth of 30%, without increasing headcount or disrupting services.
- Installed a core operating system allowing for the automation of process transactional activities across business assets.
Project Lead
Tata Consulting Services, Singapore & Hong Kong- UBS Bank
Singapore
01.2016 - 01.2017
- Based in Singapore, I managed key elements of senior stakeholder engagement during the implementation of the first phase of the UBS Global Wealth Management project. Spearheaded learning and development initiatives to emphasise and maximise outcomes related to change management activities.
- Conceptualised and introduced Ambassador Network into UBS, RTB functions within Asia.
- Coordinated several major launch events to promote awareness and cooperation within UBS bank programme and RTB functions.
Interim Operations Excellence Consultant
Turner Townsend Suiko Limited, London, UK
01.2015 - 01.2016
- I played an instrumental role in re-structuring and augmenting production services within a major food organisation handling large-volume transactions across expanding geographic territories.
- Delivered a 40% increase in the availability of machinery by re-vamping production processes.
Interim Project & Process Excellence Lead
Willis Towers Watson, Shanghai, China
01.2014 - 01.2015
- Appointed as Project Engagement Lead for the development and implementation of a Global Employee Benefits IT System, during its first release phase, in mainland China. Architected a Flexible Benefits Insurance system linked to the Main Administration system through a web-based portal, based offshore in Singapore.
- Governed the transformation of the E2E operational processes, through the development and delivery of a TOM, in line with the organisation’s Global Operations Excellence Programme.
- Managed the coordination of all project deliverables in Asia.
Interim Operations Excellence and Transformation Consultant
Lloyds Banking Group, UK & Philippines BPO
01.2012 - 01.2014
- Collaborated with Local Operations Director to conduct high profile transformations and re-engineering projects, targeted at E2E process and quality improvements within the group operations organization.
- Led transfer of process capability from disparate UK sites to one central UK location.
- Cultivated significant process improvements to the PPI Data Capture Process, taking the data delivery lead time from 35 days down to 24 hours, reducing operating costs, and facilitating significant improvement in E2E process flow.
- Implemented a folder management structure, operating between the BPO transactional and call centre site in Manila and one of the process sites in UK, removing serious operational risks and significantly improving data flow.
Interim Project Lead & Lean Coach
Deutsche Bank, Manila , Singapore and Bangalore
01.2010 - 01.2012
- Orchestrated a broad array of Lean and Six Sigma improvement projects for the back and middle office transaction BPO environment, saving over €1.75M through the application and management of the Deutsche Bank -5D/Lens (McKinsey) process. Instituted training and managed several CI projects to propel operating efficiency and increase capacity in a dynamic E2E transactional environment.
- Awarded accolades for the Visual Management (VM) implementation which was adopted as a best-in-class standard with DB transaction sites globally.
- Relocated processes from global country sites to a central processing hub in Manila.
- Re-engineered the T+1 process using the Lean project tools to deliver target improvements.
- Recruited, Trained, and successfully handed over day to day Lean management to successor.
Operations Director & UK Board Member
CHEP UK Ltd –UK & Ireland
01.1999 - 01.2001
- Full P&L responsibility for 16 manufacturing sites and 1800 staff.
- Implemented a companywide safety initiative reducing lost time accidents by 75% in one year.
European Group Manufacturing Director & Six Sigma/Lean Executive
Invensys Ltd (formerly Tecalemit Garage Equipment)
01.1996 - 01.1999
- Full P&L responsibility for 3 European Tier2 automotive equipment sites.
- Using Kaizen focus we restructured all 4 European sites, creating 3 centres of product excellence.
General Manager ( UK starter motors) & European TPS/ Lean Executive
Magnetti Marelli (Fiat Automotive Group)-UK and Italy
01.1994 - 01.1996
- A single site first tier automotive supplier, fully unionised with responsibility for 750 on site staff.
- Delivering ( after restructuring and Lean implementation) 12,000 starters and alternators per day.
- Serviced the first tier and aftermarket with automotive electronic products.
- Achieved zero ppm status on a single piece flow line which was lauded within the FIAT group.
Manufacturing Director of Largest Boat building company in UK
Avon Inflatables Ltd - UK
01.1991 - 01.1994
- Responsible for the 3 factory units, fully unionized environment.
- Implemented cellular manufacturing, resulting in a step change in first time yield from 65% to 98% in three months.
Education
Bachelor of Science - Mechanical Engineering
Sheffield Hallam University
Fellowship in Manufacturing Management (F.M.M.), Master Status - undefined
Cranfield University
HNC & ONC - Production Engineering
Chartered Engineer - undefined
Member of the Institution of Engineering and Technology - undefined
NEBOSH - Health & Safety Certificate
Certified Lean Sigma Black Belt - undefined
Skills
- Organizational strategy development
- Risk management strategies
- Project management lifecycle
- Process improvement
- Transformational leadership experience
- Stakeholder relationship management
- Collaborative team development
- Leadership in project delivery
- Organizational transformation
- Process improvement expertise
- Quality management experience
- Performance improvement
- Team leadership
- Project management
Timeline
Divisional Manager (interim) for Marine Electronic Systems
Applied Automation (U.K.) Ltd
10.2025 - 12.2025
Innovation and Development Leader
HellermannTyton, Plymouth, Global Cable Management Systems Provider
08.2021 - 07.2024
Project director
Haelthtech Global, Jakarta, Indonesia and Manila, Philippines (Group health insurance-system provider)
01.2019 - 01.2020
Chief Operating Officer
Pacific Cross Insurance, Manila, Philippines (Health and Travel Insurance provider)
01.2017 - 01.2019
Project Lead
Tata Consulting Services, Singapore & Hong Kong- UBS Bank
01.2016 - 01.2017
Interim Operations Excellence Consultant
Turner Townsend Suiko Limited, London, UK
01.2015 - 01.2016
Interim Project & Process Excellence Lead
Willis Towers Watson, Shanghai, China
01.2014 - 01.2015
Interim Operations Excellence and Transformation Consultant
Lloyds Banking Group, UK & Philippines BPO
01.2012 - 01.2014
Interim Project Lead & Lean Coach
Deutsche Bank, Manila , Singapore and Bangalore
01.2010 - 01.2012
Operations Director & UK Board Member
CHEP UK Ltd –UK & Ireland
01.1999 - 01.2001
European Group Manufacturing Director & Six Sigma/Lean Executive
Invensys Ltd (formerly Tecalemit Garage Equipment)
01.1996 - 01.1999
General Manager ( UK starter motors) & European TPS/ Lean Executive
Magnetti Marelli (Fiat Automotive Group)-UK and Italy
01.1994 - 01.1996
Manufacturing Director of Largest Boat building company in UK
Avon Inflatables Ltd - UK
01.1991 - 01.1994
Fellowship in Manufacturing Management (F.M.M.), Master Status - undefined
Cranfield University
HNC & ONC - Production Engineering
Chartered Engineer - undefined
Member of the Institution of Engineering and Technology - undefined
Certified Lean Sigma Black Belt - undefined
Bachelor of Science - Mechanical Engineering
Sheffield Hallam University