Trevor Gill
London,Kent
Summary
A highly self-motivated and friendly professional, with over 20 years of financial experience as an Application Support specialist, Software Engineer, Analyst Programmer, and Scrum Master, Team Lead, and Support Manager. A good communicator who handles pressure well and takes the initiative; is conscientious, dependable and tenacious; completes work on time. Rapid take on of new systems.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Software Engineer
Schroders Investment Management
11.2022 - 08.2023
- Successfully mentored a junior software engineer for six months
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
- Reviewed Engineers' code in Azure releases, identified bugs and maintained Clean Code standards.
- Implemented automated build and deployment processes to streamline release management procedures.
- Analyzed data to coordinate installation of new systems or modification of existing systems.
- Engaged in paired programming sessions to automate repetitive tasks using PowerShell and Octopus code
- Updated SQL Server Stored Procedures and created SQL scripts to investigate Azure pipeline data failures
- Designed and implemented Azure Serverless Functions to transform CSV files into JSON format
- Introduced automated testing procedure, resulting in faster code validation and reduced deployment errors
- Organised, collected and sent Quality Engineering team sprint metrics
- Revamped 70% of existing major Azure pipelines, optimising build and deployment processes
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements of functionality, scalability, and performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
Application Developer
Schroders Investment Management
09.2021 - 10.2022
- Guided colleagues during the onboarding process for newly developed in-house system
- Transitioned the team from handling 1st/2nd/3rd line support to focusing solely on 3rd line support; Collaborated with 1st/2nd line support teams, enabling to take over initial support responsibilities
- These changes reduced pressure on the team, allowing us more time for other tasks.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Used SQL Server to develop new applications.
Scrum Master - Tech Lead - Analyst Developer - 3rd line support
Corporate Services IT
12.2018 - 08.2021
- Strategically shaped a tailored Agile environment for the Scrum team of 6 people, leveraging Agile delivery methodologies (SAFe)
- Led and encouraged the team to adapt Scrum to the way we worked and made the framework work for our many various projects
- Planned Sprints and track progress
- Facilitated seamless adoption of agile practices, Facilitated scrum meetings, attended PI planning events, resulting in improved collaboration, faster delivery, and enhanced team performance
- This led to improved team efficiency by 20% by introducing measurable efficiencies within scrum teams, inducing the use of key agile metrics and agile ways of working
- Collaborated with the Project manager on design decisions regarding Communication Surveillance project
- Troubleshooting issues analyses of root causes and proposed solutions in Worksite UC4 application
- Streamlined legacy code in Credit Risk application resulting in improved system stability, maintainability, and overall efficiency
- Updated all visible human readable passwords identified in Azure repository
- Mentored junior developer set expectation and collaborated on coding standards and best practices
- Addressed the neglected infrastructure updates lead by the Solutions Architect, updated all outdated servers, applications and unsupported databases were removed, all resource changed on CMDB and on schedule
- Designed and implemented brand new development of over 10 UC4 (Automic) Job scheduling developments for intercompany file transfer in the Communications Surveillance file transfer application
- Supported the Communication Surveillance application's C# Outlook email manager application and a C# program to control Smartnumbers API
- Provided support and development for the Compliance application, collaborating with vendors to upgrade the application based on business requirements
- Identified, and resolved issue in the PACE test environment
- Developed batch SQL programs for weekly data removal
- Collaborated with the Luxembourg Application support team to assist in supporting their feeds from the PACE application
- Organised and worked with stake holder and developers to upgrade the Archer, Worksite and IdentityIQ applications to the latest versions.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Implemented robust security measures to protect sensitive data from potential threats.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
- Enhanced application performance by identifying bottlenecks and optimizing code.
- Estimated work hours and tracked progress using Scrum methodology.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
1st/2nd/3rd Line Application Support
Data and Reporting Team
02.2012 - 11.2018
- SME to 6 overseas engineers for 6 applications including: B-ONE, PACE, Pandora
- Supported Intellimatch, MarkitEDM, Vermillion, and several bespoke business apps Credit Risk being one
- Led the upgrade and support efforts for B-ONE and Process Monitor, actively managing server and software upgrades across multiple environments
- On call duties (supporting Bloomberg, Rimes , weekend patch work and upgrades support and Disaster Recovery support testing, 1st Line Help Desk Support
- Designed and implemented PowerShell and Korn shell scripts for monitoring system services, stop files, and processes on Windows and UNIX platforms; as well as leading the way for the first Ansible automation scripts in the support department used on a production application, PACE engines, to go live
- Created a comprehensive PowerShell program to analyse Compliance system Log file errors, improving application stability, and auto-restart on failure and send status emails to support and 3rd party teams
- Specialized in on boarding new systems, producing support documentation, and contributing to documentation and articles for knowledge transfer
- Provided client-facing support for business users and conducted technical training for effective support implementation systems in London and Schroders offices worldwide.
Application Support Analyst
Trade and Accounting Team
02.2010 - 01.2012
- Investigated post PACE upgrade daily system crashes
- By inspecting the log and dump files, I Identified the ‘C’ code memory leak issue and the application version the failure was first introduced, and worked with PACE vendor’s developer to repair
- This saved the company large costs and repaired reputation
- Provided support for, Charles River, support and SCD Dimension
- Provided training to the rest of the team on supporting PACE.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
Analyst Developer/Application Support Analyst
PACE Team
02.2007 - 01.2010
- Installed and maintained PACE/STAR servers/engines
- Also supported two In-House Web apps based on IIS and IBM MQ messages, Oracle views and PLSQL Stored Procedures
- Worked on Bloomberg, Indexes, Per Sec and Daily feeds to PACE and downstream systems
- Monitored, database disk-space, servers, application performance and reported statistics to upper management
- Provided On Call Support, Weekend patch work and upgrades support and Disaster Recovery support testing, 1st Line Help Desk Support
- Developed Korn shell scripts to maintain and monitor PACE/STAR servers and engines failure
- Specialized in creating and maintaining Eagle PACE Advanced Portfolio Reports using VB6, and Oracle.
Team Lead/Analyst Developer
Self Employed Contractor
01.1996 - 01.2007
- Worked with Clients including: Schroders, Fords, Siemens Business Services, British Gas, Global Asset Management, Thompson Derwent Plc, LogicaCMG.
Application Support Manager- MPG2
British Telecommunications Plc
01.1987 - 01.1996
Education
BSc (Hons) in Computer Science -
University of Greenwich
Woolwich, United KingdomPost Graduate Certificate in Human Computer Interaction -
Open University
Milton Keynes, United KingdomPost Graduate Certificate in Relational Database Systems -
Open University
Milton Keynes, United KingdomSkills
- AZURE DevOps
- AZ900
- MS SQLServer
- JIRA
- Oracle
- Software Development Life Cycle (SDLC)
- C#
- SQL
- Python
- IIS
- SSIS
- PowerShell
- Object-Oriented Programming
- Software Development Lifecycle
- UNIX
- Net
- ServiceNow
- BMC Remedy
- Automic (UC4)
- MQ IBM
- Git
- Splunk
- Solarwind
- Logic Monitor
- Octopus
- Ansible
- EaglePACE
- Star
- Charles River
- Intellimatch
- B-One
- MarkitEDMS
- Checkmarx
- SonarQube
- Bloomberg
- Factset
- Rimes files
- L1 –L3 support
- Agile
- ITIL
- SDLC
Certification
- A900: Microsoft Azure Fundamentals Qualification
- CISI: Level 3 Award in IT in Investment Operations
- Professional Scrum Master Training course
Affiliations
- Chartered Institute for Securities & Investment (CISI). (Associate member)
- BCS member
- Institute of Analyst Programmers
Timeline
Software Engineer
Schroders Investment Management
11.2022 - 08.2023
Application Developer
Schroders Investment Management
09.2021 - 10.2022
Scrum Master - Tech Lead - Analyst Developer - 3rd line support
Corporate Services IT
12.2018 - 08.2021
1st/2nd/3rd Line Application Support
Data and Reporting Team
02.2012 - 11.2018
Application Support Analyst
Trade and Accounting Team
02.2010 - 01.2012
Analyst Developer/Application Support Analyst
PACE Team
02.2007 - 01.2010
Team Lead/Analyst Developer
Self Employed Contractor
01.1996 - 01.2007
Application Support Manager- MPG2
British Telecommunications Plc
01.1987 - 01.1996
BSc (Hons) in Computer Science -
University of Greenwich
Post Graduate Certificate in Human Computer Interaction -
Open University
Post Graduate Certificate in Relational Database Systems -
Open University
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