Trenay Jay Watkins
London,United Kingdom
Summary
Results-driven Network Operations Centre (NOC) Engineer with extensive experience supporting mission-critical global network and data centre infrastructure. Skilled in incident, problem, change, and service management, stakeholder engagement, vendor and supplier coordination, customer relationship management, service delivery, operational governance, risk management, process improvement, root cause analysis, project coordination, cross-functional collaboration, technical documentation, SLA and KPI management, and executive-level communication. Proven ability to lead complex technical incidents, coordinate multiple stakeholders, drive continuous service improvement initiatives, and translate technical challenges into clear business outcomes while maintaining exceptional service standards in fast-paced, high-availability environments.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Subsea NOC Engineer
SUBCO – Secure Undersea Network Systems
London, ENG
2024.06 - 2026.07
- Monitor and support critical global subsea and terrestrial network infrastructure, including fibre, optical transmission, switching, and routing platforms.
- Lead investigations and recovery of network incidents, hardware failures, and planned/unplanned outages, ensuring service restoration within SLA targets.
- Conduct detailed root cause analysis and forensic-level investigations, producing Post Incident Reports (PIRs) for technical and executive stakeholders.
- Manage and implement network changes, validating post-change service integrity and minimising customer impact.
- Provide real-time incident communications and recovery updates to customers, suppliers, and senior leadership during major service events.
- Global subsea telecommunications provider delivering high-capacity connectivity across Australia, Asia, the Middle East and Europe.
Tier 2 NOC Engineer
Virgin Media O2 – Media and Telecommunications
Slough, ENG
2021.08 - 2024.05
- Investigated, diagnosed, and resolved complex network incidents across managed customer environments, restoring services within SLA targets.
- Performed proactive monitoring and fault management across enterprise network platforms to maintain service availability and performance.
- Managed incidents, service requests, and change activities, ensuring accurate execution and compliance with operational processes.
- Collaborated with Tier 3 engineers, field services teams, and third-party vendors to troubleshoot and resolve customer-impacting network issues.
- Provided end-to-end technical support for over 350 managed service customers, acting as the key technical point of contact during incidents and service restoration.
- Leading UK telecommunications provider delivering mobile, broadband, voice and managed network services to consumer and enterprise customers.
Education
BSc - Computer Networks
University of Portsmouth
Portsmouth, England 2017.09 - 2021.07
Skills
- Service Delivery Management
- Stakeholder & Customer Relationship Management
- Vendor & Supplier Management
- Incident, Problem & Change Management (ITIL)
- SLA & KPI Management
- Process & Continuous Service Improvement
- Root Cause Analysis (RCA)
- Cross-Functional Team Collaboration
- Network Operations & Infrastructure Support
- Fibre and Subsea Cable Network Operations
- Information Technology Service Management
Certification
- ITIL 5 Foundation (In Progress)
- ITIL 5 Project Management (In Process)
- Ciena Optical Communications Associate (OC-A) (06/2026 - Present)
- Cisco Certified Network Associate (CCNA) (06/2016 - 06/2019)
Timeline
Subsea NOC Engineer
SUBCO – Secure Undersea Network Systems
2024.06 - 2026.07
Tier 2 NOC Engineer
Virgin Media O2 – Media and Telecommunications
2021.08 - 2024.05
BSc - Computer Networks
University of Portsmouth
2017.09 - 2021.07