Tremelle Williams
Summary
Highly motivated professional with a strong work ethic and exceptional communication skills. Proficient in IT applications, including Word and Excel, with an ECDL Certificate. Demonstrates high-level literacy through effective proofreading and editing. Skilled in problem-solving, emergency response readiness, and customer service. Experienced in documentation, record keeping, and basic clinical procedures, complemented by a compassionate attitude and flexibility.
Overview
8
8
years of professional experience
Work history
Night PCA
Abbey House Vets Hospital
2023.08 - 2025.12
- My role at Abbey House Veterinary Hospital as a Night Patient Care Assistant (PCA) came with diverse responsibilities. Conducting lab diagnostics on blood, urine, and faecal samples from various animals. Operating complex machinery with minimal initial training, relying on manuals and colleague support, demonstrating strong independence and adaptability while ensuring equipment safety. Serve as a receptionist during night shifts, addressing client needs and concerns in a compassionate manner, particularly with clients facing difficult situations. Handle complaints independently in the absence of on-site management, maintaining professionalism and sensitivity to emotional states. Operating autonomously within a small team, resolving issues independently to allow colleagues to focus on their tasks. Make confident managerial decisions without formal training when necessary, while ensuring effective team communication for clinic efficiency. Self-trained in the computer systems used at the clinic, enhancing my overall IT literacy through hands-on experience.
Barback
Jakes Bar and Still Room
2022.06 - 2022.08
- Worked part-time as a barback, fostering a strong work ethic aligned with the company's commitment to excellence. Enhanced social skills by collaborating effectively with co-workers and resolving conflicts peacefully with intoxicated customers.
Customer service
Marks and Spencers, York
2021.12 - 2022.01
- Enhanced customer assistance skills during a busy December 2021 at M&S, navigating a large store and familiarising myself with a diverse range of products. Provided dedicated support to elderly customers, assisting them in locating products and guiding them throughout the store. Delivered prompt service in a high-pressure environment, ensuring smooth operations and high levels of customer satisfaction during the Christmas rush.
Freezer Operator
Cranswick Country Foods, Ballymena, Northern Ireland
2021.06 - 2021.08
- Worked long hours demonstrating mental and physical endurance. Communicated effectively with colleagues in harsh cold conditions within the freezer section. Developed skills to communicate with non-native English speakers. Maintained high standards of discipline, essential for food safety. Operated at an exceptionally fast pace, with minimal tolerance for errors.
Sales Assistant
Bargain Madness
2017.12 - 2018.01
- Delivered professional, friendly, and engaging service consistently. Addressed customer inquiries regarding store offerings and merchandise. Stocked shelves and organised displays effectively. Maintained the store's visual appeal by organising racks and shelves. Cultivated positive customer relationships through warm greetings and exceptional service.
Education
BA (hons) - Ethics, Philosophy and Religion
York. St John
A Level - Classical Civilisation
Elliot Hudson College
GCSE - English Literature
The Morley Academy
GCSE - English Language
The Morley Academy
A Level - English Literature
Elliot Hudson College
GCSE - History
The Morley Academy
GCSE - Physical Education
The Morley Academy
GCSE - Additional Science
The Morley Academy
GCSE - Science
The Morley Academy
GCSE - Maths
The Morley Academy
Skills
- Communication
- Strong Work Ethic
- High Level Literacy
- Problem Solving
- Highly Motivated
- Emergency response readiness
- Customer Service
- Proofreading and Editing
- ECDL CERTIFICATE
- IT (Word, Excel etc)
- Flexibility
- Patient lifting
- Compassionate attitude
- Documentation and record keeping
- Basic clinical procedures
HOBBIES
Gym/Fitness lover of 7 years, Reading, Photography, Mycology
Timeline
Night PCA
Abbey House Vets Hospital
2023.08 - 2025.12
Barback
Jakes Bar and Still Room
2022.06 - 2022.08
Customer service
Marks and Spencers, York
2021.12 - 2022.01
Freezer Operator
Cranswick Country Foods, Ballymena, Northern Ireland
2021.06 - 2021.08
Sales Assistant
Bargain Madness
2017.12 - 2018.01
GCSE - English Literature
The Morley Academy
GCSE - English Language
The Morley Academy
A Level - English Literature
Elliot Hudson College
GCSE - History
The Morley Academy
GCSE - Physical Education
The Morley Academy
GCSE - Additional Science
The Morley Academy
GCSE - Science
The Morley Academy
BA (hons) - Ethics, Philosophy and Religion
York. St John
A Level - Classical Civilisation
Elliot Hudson College
GCSE - Maths
The Morley Academy