During my time as care assistant and house keeper I often had to deal with deceased residents. I treated them with great care and ensured that they were presentable and dignified for both families and funeral directors
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Housekeeper
Roselawn (Key Change Charity )
Sidmouth, Devon
09.2005 - 09.2009
Delivered faultless cleanliness standards and exceptional care to elderly residents.
Maintained clean, safe environments for residents and staff, strictly following infection control policies.
Interacted positively and professionally with residents, maintaining excellent service standards.
Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
Supported staff maintaining clean environment and confidentiality .
Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
Laundry Worker
Victoria laundry Sidmouth
SIDMOUTH, Devon
09.2004 - 09.2005
Worked to schedule to complete laundry tasks within set timeframes.
Followed colleagues' instructions to precise detail.
Kept organised and well-stocked linen cupboard.
Safely stored dirty laundry to avoid misplacement.
Sorted items by colour, fabric and size to help organise large amounts of clothes.
Checked items for damage or stains and applied stain removers prior to washing.
Visually inspected quality of laundered products, taking further action as necessary.
Employed moving and handling techniques to lift laundry loads.
Dried, pressed and folded clean items with careful attention to detail.
Reception Supervisor
Ford and sons,Sidmouth
Sidmouth, Devon
09.2004 - 09.2004
Recruited and onboarded 5 reception staff, implementing best practice training techniques for maximum team productivity.
Warmly greeted guests within seconds of arrival to maintain Fords excellent industry reputation.
Maintained cleanliness of waiting areas and through diligent and , upholding strict OH&S compliance.
Monitored company inbox, resolving email enquiries per day to maintain customer satisfaction.
Supervised 5 reception staff, providing support .
Represented front of house services, maintaining polished, professional appearance to uphold company image.
Managed external queries, engaging with clients face-to-face, by phone and through email.
Directed high-volume inbound and outbound calls by using switchboard with precision.
Built genuine rapport with clients to support sales and retention rates.
Stored digital and hard copies of important documents in computer software and filing system.
Maintained office supplies through inventory audits.
Care Assistant
Rose Lawn(key change charity)
Sidmouth, Devon
09.1999 - 09.2002
Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Minimised care continuity issues by keeping thorough, accurate records.
Maintained confidentiality and compliance standards for optimised patient care.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
Assisted in all aspects of personal care, retaining comfort and dignity.
Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Monitored client health conditions and reported immediate issues to manager.
Submitted reports to manager regarding status of client.
Accompanied client to medical or dental appointments, grocery and errands.
Positioned, lifted and transported patients with limited mobility.
Observed patient condition and behaviour closely, reporting changes or concerns promptly.
Kept patient environments clean and neat following optimum hygiene standards.