Travis Ross
Newtownabbey
Summary
Results-driven professional with 4 years of developer experience in Python, TypeScript, and Svelte, skilled in troubleshooting complex browser/server issues through debugging stack traces and root-cause analysis. Proven ability to communicate technical solutions clearly to non-technical teams while collaborating across engineering and product functions. Eager to transition these systematic problem-solving skills into technical support engineering for SaaS platforms and developer tools.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Full Stack Developer
Gira
Düsseldorf
2022.02 - 2026.02
- Consistently contributed to achieving 100% of yearly team goals, demonstrating strong collaboration and commitment to success.
- Played key role in full software development lifecycle of Smart Home Services on Gira’s platform, delivering multiple successful releases on schedule.
- Developed and deployed features using GitLab, CI/CD, Svelte, TypeScript, and Python, boosting platform functionality and user engagement.
- Implemented quality assurance practices and conducted code reviews, reducing bugs and improving stability and team efficiency.
- Designed responsive web applications and integrated third-party APIs, enhancing user experience and expanding platform capabilities.
- Collaborated with cross-functional teams to deliver high-quality software solutions on time, fostering culture of continuous learning and agile development.
Technical Support Engineer
Content Guru
Bracknell, Bracknell Forest
2021.04 - 2021.11
- Resolved approximately 100 to 150 incidents, service requests, and queries end-to-end per month, consistently meeting or exceeding SLA targets.
- Prioritized and categorized faults, contributing to 15-20% reduction in downtime by ensuring efficient allocation of resources and faster resolution times.
- Strengthened customer relationships through proactive communication, achieving estimated 10-15% increase in positive customer feedback.
- Prioritised tasks effectively for efficient resolution of customer concerns.
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
IT Assistant
Tughans
Belfast
2018.07 - 2019.08
- Developed comprehensive IT documentation for firm-wide systems and software, including 45-page IT training manual.
- Provided first-line IT support to all 200 employees.
Education
First-class honours - Computer Science
University of Ulster
Derry, Northern IrelandSkills
- Advanced debugging and troubleshooting
- Structured problem-solving
- IT infrastructure knowledge
- PostgreSQL database management
- Technical documentation skills
- Frontend web development (JavaScript)
- Backend and API development (Python)
- Simplified technical communication
- IT support proficiency
- Patience and composure
- Jira project management
- Incident analysis and resolution
- Amazon Web Services expertise
Accomplishments
- Recognized twice on the Dean’s List at the University of Ulster for outstanding academic excellence, demonstrating consistent high performance and dedication throughout my studies.
- Self-taught German.
Certification
AWS Certified Developer - Associate
AWS Certified Cloud Practitioner
AWS Certified AI Practitioner
LANGUAGES
English
Native
German
Advanced
Timeline
Full Stack Developer
Gira
2022.02 - 2026.02
Technical Support Engineer
Content Guru
2021.04 - 2021.11
IT Assistant
Tughans
2018.07 - 2019.08
First-class honours - Computer Science
University of Ulster