Travis List
Hinckley,,Leicestershire
Summary
An enthusiastic and adaptable individual with a strong customer service background learned through past retail roles. Passionate about scale models, miniatures, and hobby products, with an interest in helping customers find the right products for their projects. Skilled in problem-solving, communication, and delivering a positive customer experience from years of customer support roles. Eager to contribute product knowledge, reliability, and a customer-focused approach.
Overview
8
8
years of professional experience
Work history
IT TECHNICIAN
Data Productions
Nuneaton, Coventry
10.2022 - 06.2026
- At Data Productions I work as part of an MSP supporting multiple companies. This has allowed me to gain broad experience across many areas of IT while working with a wide range of technologies and environments. My responsibilities include Microsoft/Azure administration, configuring Active Directory environments by creating and managing users, setting file permissions and applying global policies and automation profiles. I regularly support desktop environments including Windows 11, Microsoft 365, Teams, SharePoint, and Citrix ensuring end users can work efficiently across different platforms.
- I have also been involved in device management through Intune, particularly during recent migrations where several businesses we support have transitioned to Intune-based management for their devices. This has given me valuable experience in Intune configuration, policy deployment, and device troubleshooting through MDM.
- Because most of our customers are supported remotely, I have extensive experience using remote access systems to troubleshoot and resolve user issues. Through this role I have developed strong troubleshooting skills across Active Directory, Windows administration tools, virtualised environments such as citrix. And a wide range of end-user technologies.
CUSTOMER SERVICE ASSISTANT
B&Q
Hinckley, Leicestershire
03.2021 - 10.2022
- The role is similar to my time at Tesco
- However the role is more focused on helping customers and working stock, Rather than working on a till to complete customer purchases
- While working at B&Q I have gained a much better understanding of customer service, Due to B&Q selling a large variety of products
- I am often asked many specific questions regarding products by customers
- This has helped me learn how to help customers with very specific and unique issues
JUNIOR IT TECHNICIAN
Cameo
Leicester, Leicestershire
02.2020 - 09.2020
- During my time at Cameo I learned a lot about the various areas of IT such as hardware and networking
- While working at Cameo I would be given various computer components to repair and test, such as processors, PCI cards, Switches, Firewalls or whole servers and desktops, I now have a lot of experience testing and repairing the different types of systems and equipment in IT
- I would also have to do research into how a part or system needs to be tested on or repaired as many items would be unique and require their own method of testing.
CUSTOMER SERVICE ASSISTANT
Tesco
Hinckley, Leicestershire
10.2018 - 11.2019
- While I worked at Tesco I would meet customers and offer assistance with finding what they needed, And help the customer complete their purchases
- I would also receive and process returns, And process cash and card payments
- I opened and shelved new stock and organised it to be appealing to customers
- During my time at Tesco I gained a lot of self confidence and learned how to communicate with customers and how to solve any problems that customers may be having
Education
Diploma of Higher Education - Information Technology
Hinckley College
HINCKLEYGCSEs - undefined
John Cleveland College
HINCKLEYSkills
- Customer focus
- Retail software use
- Cash handling
- Stock management
- Order processing
Timeline
IT TECHNICIAN
Data Productions
10.2022 - 06.2026
CUSTOMER SERVICE ASSISTANT
B&Q
03.2021 - 10.2022
JUNIOR IT TECHNICIAN
Cameo
02.2020 - 09.2020
CUSTOMER SERVICE ASSISTANT
Tesco
10.2018 - 11.2019
GCSEs - undefined
John Cleveland College
Diploma of Higher Education - Information Technology
Hinckley College