Trang Le

• Invest in and manage property, offering rental rooms in London, maximising occupancy and revenue. Increased income by 10%.
• Advertise rooms for rent via Facebook, targeting Vietnamese community and ensuring visibility.
• Invest in rental properties in Hanoi, Vietnam

• Collaborate closely with Solicitors and Marketing manager to perform and execute marketing strategies, with focus on immigration and real estate services tailored to Vietnamese diasporas in UK.

• Marketing: Managed social media marketing, advertising beauty services on Facebook and Instagram, reaching 4,500+ followers.
• Reception & Customer Service: Welcomed 160–300+ customers daily, answered queries, and ensured high level of customer satisfaction. Solving customers' problems, enhancing customers' relationship. Keeping business keys & safe passwords. Ensuring security and privacy.
• Finance & Operations: Handled daily cash reconciliations, updated and restocked products, ensuring smooth operation.
• Human Resources: Supervised employee schedules, ensuring accurate attendance records for team of 30+ employees.

*Metro Centre is the second-largest shopping centre in the UK.

• Led team of 3 to design and implement consultancy project targeting 15+ Business to Business (B2B) customers in Event Industry.
• Conducted in-depth market research and customer behaviour analysis to propose tailored business solutions in North-East England.

• Launched and managed cosmetics business, importing beauty products from Korea, UK, and US to Vietnam.
• Led team of 4, grew social media presence to over 6,000+ followers, and expanded both online and in-store sales.

• Co-founded ISME Student Union, grew social media presence to 995+ Facebook followers - part of ISME with 32,000+ Facebook followers, coordinated student activities to engage and attract new students.
• Valedictorian in BTEC (Business and Technology Education Council) at NEU with Certificate of Recognition.
• Managed and organised high-profile events such as Presentation Contests, Peer Tutor, Newspaper Club, Prom, Graduation Ceremonies, Open Days etc.
• Class Monitor: Business Law.

• Taught English to students at Level 4 (equivalent to IELTS), preparing them for business studies at BTEC.

• Provided academic support and tutored students in 3 Subjects: Marketing Principles, Business Strategy, and Financial Systems, enhancing their understanding of business concepts.