TRAN TRUNG DONG

Mastered menu knowledge to provide informed food and beverage recommendations.

Ensured cleanliness of dining utensils, adhering to strict hygiene standards.

Executed napkin folding and setup of tables and banquet areas following restaurant style.

Managed inventory and maintenance of all restaurant tools and equipment.

Performed customer service procedures to enhance dining experiences.

Addressed customer complaints professionally, escalating issues to management when necessary.

• Assisted with additional tasks as directed by management.

• Warmly welcomed guests and guided them to tables while introducing menu and daily specials.
• Thoroughly understood menu to answer inquiries and provide tailored recommendations.
• Accurately recorded food and drink orders, ensuring timely delivery to kitchen.
• Prepared and set tables with appropriate utensils to enhance dining experience.
• Maintained clean dining area, replenished condiments, and ensured guest satisfaction through regular check-ins.
• Promoted company products and handled payments efficiently, contributing to overall sales performance.
• Executed management-assigned duties while managing bar operations, including mixing drinks per customer requests.
• Ensured cleanliness of bar area and managed inventory to maintain operational efficiency.

• A barista is responsible for a variety of tasks that require effective interpersonal communication, both within the team and with customers.
• The role demands exceptional time management and organizational skills, as well as a keen attention to detail to ensure that all beverages are prepared according to precise recipes.
• In addition to beverage preparation, the barista is responsible for the preparation and presentation of baked goods, demonstrating proficiency in latte art techniques.
• Customer service, including order taking, payment processing, and serving, is a fundamental aspect of the job.
• The barista is also expected to maintain a clean and organized work environment, contribute to daily operational reports, and perform other duties as assigned.

• Offering a friendly and professional initial interaction for visitors and callers, encompassing managing inquiries and appointments, alongside undertaking administrative duties.
• Demand strong communication, organizational, and customer service competencies within a professional office environment.

• Involving learning to promote and sell products, assisting customers, understanding product features, and participating in training sessions.
• Strong communication, customer service, and interpersonal skills, as well as adaptability, are essential for this position.

• Deliver excellent customer service, including taking orders, serving food, and maintaining a clean environment.

• Providing courteous, efficient, and attentive service to patrons, including greeting and seating guests, taking and delivering orders, maintaining cleanliness, and upholding service quality standards.
• Requiring strong communication and interpersonal skills and the ability to work effectively within a team.