Trafford Hall
Bordon,Hampshire
Summary
A dedicated professional with a strong skill set in flexibility in service approach, multitasking efficiency, patience maintaining, calmness under pressure, and conflict de-escalation. Demonstrates exceptional ability to manage multiple tasks simultaneously while maintaining composure in high-pressure situations. Committed to delivering outstanding service and resolving conflicts effectively.
Overview
1
1
Certification
Work History
Uber driver
Uber Eats
London, City of London
- Demonstrated skill in handling diverse clientele with sensitivity and respect.
- Kept accurate records of rides to ensure transparency and accountability.
- Maintained punctuality in pickups and drop-offs, respecting client time commitments,.
- Conducted basic vehicle maintenance checks regularly, promoting safety on the road.
- Remained alert during long hours of driving, prioritising safety above all else,.
- Increased repeat business through excellent customer service skills.
Deliveroo driver
Deliveroo
London, City of London
- Ensured timely delivery by maintaining excellent knowledge of local area routes.
- Delivered meals in a variety of weather conditions demonstrating resilience.
- Followed strict time schedules to guarantee prompt delivery.
- Checked all items against the order receipt before dispatching, ensuring accuracy.
- Inspected food packaging prior to delivery, assuring quality control standards were met.
- Resolved customer queries promptly enhancing brand image.
- Handled orders with care, ensuring intact arrival at destination.
Construction worker
CALA Homes
Haslemere, Surrey
- Executed duties to increase site efficiency.
- Operated heavy machinery, ensuring smooth operation of construction site.
- Worked in all weather conditions whilst maintaining high standards of workmanship.
- Completed demolition work safely to prepare sites for new constructions.
- Performed regular equipment checks, ensuring operational efficiency at all times.
- Ensured safety by adhering to all health and safety regulations on construction site.
- Assisted in the erection of scaffolding for safe access to high structures.
- Maintained a clean and organised job site to facilitate efficient workflow.
Customer service advisor
Lidl
Bordon, Hampshire
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Built rapport with clients through empathetic handling of concerns.
- Implemented new protocols for efficient complaint management.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Managed complex customer issues to successful resolution.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Enhanced brand loyalty, provided excellent service at all times.
Education
GCSEs - English
Ernest Bevin College
LondonGCSEs - Maths
Ernest Bevin College
LondonGCSEs - Science
Ernest Bevin College
LondonSkills
- Flexibility in service approach
- Personal accountability
- Multitasking efficiency
- Patience maintaining
- Calmness under pressure
- Conflict de-escalation
Certification
Full UK Driving License
CSCS Card
Own Vehicle
Timeline
Uber driver
Uber Eats
Deliveroo driver
Deliveroo
Construction worker
CALA Homes
Customer service advisor
Lidl
GCSEs - English
Ernest Bevin College
GCSEs - Maths
Ernest Bevin College
GCSEs - Science
Ernest Bevin College
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