Trafford Broadbent

• Oversaw a team of two, ensuring the execution of weekly tasks and projects
• Facilitated staff proficiency in One Trace, Bolster, and BOX software.
• Ensured that plans were in place for each on-site workforce around the country, and they had the necessary information to be able to complete work efficiently.
• Monitored staff performance, progression and developed improvement plans.
• Planned firestopping, fire door remediation and Installation projects utilising Bolster and Onetrace software.
• Obtained necessary information and documentation from clients.

Created site files with all relevant documentation before starting on the sites.

• Compiled comprehensive O&M documentation to ensure seamless project handover.
• Collaborated with site managers, joinery/Firestopping teams and the Compliance director with ongoing projects, ensuring smooth delivery of completed projects to the customers.
• Monitored and reported on the status of active work.
• Assisted Site Managers and joiners with phone support on a day-to-day basis from 8 am to 6 pm
• Sending out the end-of-day firestopping and Door Tracker at the end of each day. Assisted the Fleet Managers with the reporting of the vehicles we had out to staff. Creating POs and placement of material orders, supervised all aspects of order placements.
• Participated in weekly management meetings, ensuring collaboration between departments

• Respond to incoming calls, emails, and consumer questions.
• Assist clients with service requests, including scheduling bulky item collections, resolving missing pickups, and initiating or terminating service.
• Give precise information regarding company policies, recycling regulations, and waste collection schedules.
• Handle grievances quickly and sympathetically, escalating problems as needed.
• Accurately update client data in the system.
• Collaborate with the operations and dispatch teams to ensure that service issues are resolved promptly.
• Monitor and address client concerns to guarantee their satisfaction.

• Monitoring inbound and Outbound post. Making sure documents were sent within a tight timeframe.
• Replying to queries.
• Ensuring documents are correctly managed and distributed. Scanning, tagging and allocating via internal systems.
• Being the first port of call for clients via phone and email.
• Ordering Materials for the development site.
• Making payments and chasing suppliers for Materials.
• Communicating with contractors.

• Working as part of a team to ensure the high standards set by the company are met, paying particular focus to regular cleaning routines and inspections of the customer areas.
• Maintaining a high level of customer service whilst taking orders to ensure the requests of the clientele are met, where possible, such as dietary requirements and allergies.
• Being adaptable to busier periods and flexible in the requests of management to pick up whichever tasks are the most urgent at the time.
• Ensure the smooth operation of the café by remaining consistently alert.

• Monitoring inbound and outbound post, taking responsibility for tight timeframes to ensure documents were not late when being sent out.
• Distribution of inbound documents, which would involve scanning, tagging and allocating via the internal systems.
• Being the first port of call for client queries via email, ensuring these were allocated to the correct person.