Tracy Georgina Riley

• Ensured compliance with aviation regulations by staying current with industry standards.
• Monitored daily operations closely; heightened security and reduced errors significantly.
• Managed user authorisations for enhanced security protocols.
• Administered key logs accurately to maintain premises security.
• Conducted regular inspections and monitored CCTV systems to ensure property security.
• Enhanced safety for passengers through strict adherence to aviation security protocols.
• Regulatory responsibility for compliance of cargo to the CAA.
• Attended regulatory meetings with DFT/CAA/TSC/TSA to discuss updates.

Managed facility maintenance across all Air Canada Heathrow Airport sites.

Oversaw reactive and preventative maintenance, ensuring operational efficiency.

Coordinated contractor management to align with service standards.

Engaged with landlords to facilitate effective communication and collaboration.

Administered budget responsibilities for 25 regions, optimising resource allocation.

Directed health and safety initiatives, conducting thorough risk assessments.

Planned events to enhance employee engagement and site operations.

Led direct employee management to maintain high performance and accountability.

Oversaw Operations and Warehouse team during shifts to ensure efficiency.

Ensured compliance with import/export regulations and health & safety standards.

Acted as liaison to upper management, facilitating effective communication.

Accepted cargo shipments while adhering to security protocols.

Provided applicable training for team members to enhance skills.

Covered management responsibilities in absence of site leaders.

Maintained compliance with security measures to protect assets.

• Facilitated communication between suppliers and customers, strengthening relationships.
• Ensured compliance with international trade regulations through meticulous record-keeping.
• Monitored exchange rates, minimising financial losses during currency conversions.
• Coordinated export documentation to facilitate smooth customs clearance.
• Expedited shipment processes to meet tight deadlines efficiently.
• Handled escalated customer queries to enhance client satisfaction rates.
• Organised transportation schedules, optimising delivery times and reducing costs.
• Liaised with clients while delivering exceptional customer service.
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