TRACY ANN RAMLOCHAN

• Abide by the agreed protocol regarding agenda items and any other business.
• Aware of parental views and concerns.
• Play an active part in governor meetings.
• Help prepare the report for the annual parents’ meeting.
• Working with other board members to plan the school’s strategic direction.
• Overseeing the school’s financial performanceand ensuring money is wellspent.
• Holding the headteacher or school leadership to account.

• Handled customer queries and complaints with empathy and composure
• Consistently met my short and long-term targets
• Investigated and addressing client complaints, and then closing support requests
• Maintained a customer information database; and, when required, escalating inquiries to the relevant team
• Initiated consumers with account registration or creation Customer.

• Examine and inspected items and reported any damage to supervisor
• Adhered to rules concerning uniform and cash register handling
• Adhered strictly to policies and procedures for continued company compliance.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.

• Observed all food safety and sanitation requirements, including cooking food to the proper temperatures, storing items at acceptable temperatures, and wearing personal protection equipment (PPE) including hairnets, food service gloves, and face coverings
• Operated a Point of Sale (POS) system to take payments via credit, debit, gift card, and cash; assisted customers in redeeming coupons or offers when applicable
• Handled customer complaints with empathy and composure.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Trained in food safety and hygiene practices.

• Streamlined communication between executives in other departments
• Negotiated with vendors to achieve the most favourable terms
• Managed the oversight of event operations (preparing venue, invitations etc.)
• Completed relevant administrative tasks to promote a smooth flow of operations for swift order completion.
• Organised schedules and logistical support for supply deliveries, staffing, and space arrangements.
• Supported the internal events team to plan and execute a widerange of marketing events, including trade shows, exhibitions, and conferences.
• Expertly negotiated contracts with suppliers and maintained close communication in the lead-up to the event.
• Researched and scouted suitable event venues, maintaining an updated list of venue profiles for future use.

• Informed clients regarding status en route and delivery time.
• Coordinated with transportation and shipping services to determine logistics details.
• Prepared bills of lading, invoices, and shipping documents for shipments.
• Monitored cargo tracking systems to determine fulfilment of deliveries within estimated timeframes.
• Supported data accuracy for all systems and documentation required for import and export compliance.
• Worked with the procurement team and suppliers to reduce waste and minimise their carbon footprint.
• Facilitated smooth shipping processesby preparing dispatch export documentation to meet customs requirements.

• Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
• Received and processed product returns.
• Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
• Accepted and processed cash, checks, cards, and mobile payments using POS systems.
• Managed till operations by promptly and precisely scanning items, processing payments, and issuing receipts.
• Carried out back-of-house maintenance for clear, easy-to-navigate stockroom management.

• Reduced guest risks by understanding and clearly communicating allergies and intolerances.
• Monitored inventory levels and reported low-stock items to support availability.
• Processed payments and reduced customer wait times.
• minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
• Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
• Facilitated effective communication between kitchen staff and waiting staff, including menu updates and process changes.
• Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
• Followed food hygiene and safety procedures in line with the requirements.
• Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
• Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.

• Resolved customer complaints and processed issues with proactive problem-solving skills.
• Carried out back-of-house maintenance for clear, easy-to-navigate stockroom management.
• Operated cash registers with accuracy and processed cash and card transactions.
• Analysed sales to identify top-performing products.
• Accepted card, cash, and check payments in the POS register system.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

• Received The Professor Jane Turner Scholarship

9 Subjects including Maths (A), Geography (B), English (B) and Travel & Tourism (C)