Tracy Wilson
Epsom,Surrey
Summary
Outgoing, Hardworking Office Manager/Administrator with 38 years of experience with talent multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
39
39
years of professional experience
5
5
years of post-secondary education
Work history
Office manager
Reed M&E Ltd
Surbiton, Kingston upon Thames
02.1989 - 10.2024
- Improved office efficiency by streamlining administrative procedures.
- Coordinated team meetings for effective communication and project alignment.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Managed supplier relationships to secure best pricing and service delivery.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Communicated policy changes and business priorities to streamline office team tasks.
- Issuing Invoices to Clients when jobs have been completed.
- Applying for DBS checks for all Operatives.
Office Junior
Edward A Pearce & Partners
Surbiton, Kingston upon Thames
01.1986 - 01.1989
- Provided efficient assistance to office seniors by handling paperwork, filing and photocopying.
- Delivered reliable support for smooth office operation by maintaining clean and tidy workspace.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Photocopied and printed presentations and reports for meetings.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Education
CSE - Arithmetic, Child Development & Care, English Language, History, Science, Sociology
Tolworth Girls Secondary School
Tolworth, Kingston upon Thames 09.1981 - 07.1986
Skills
- Office coordination
- Microsoft Office
- Office inventory management
- Calendar management
- Excel
- Organising meetings
- Invoicing and expense tracking
- Mail distribution
- General administration
- Invoice preparation
- Office management
Affiliations
- Swimming, Socialising with family & friends, Cinema, Theatres
Timeline
Office manager
Reed M&E Ltd
02.1989 - 10.2024
Office Junior
Edward A Pearce & Partners
01.1986 - 01.1989
CSE - Arithmetic, Child Development & Care, English Language, History, Science, Sociology
Tolworth Girls Secondary School
09.1981 - 07.1986
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