TRACY VERRECHIA

Coordinated daily bookings for agency staff to ensure optimal coverage.

• Managed recruitment processes to attract qualified candidates.
• Ordered stock and supplies to maintain operational efficiency.
• Held responsibility for business debit card transactions and management.
• Utilised various software systems to streamline workflows and documentation.
• Arranged meetings for staff, families, and official agencies to facilitate communication.
• Improved office efficiency with the organisation of files and client data.
• Coordinated meetings to improve team collaboration.
• Handled sensitive information with discretion to uphold confidentiality standards.
• Resolved customer enquiries, ensuring satisfaction.

Led administration for Palliative Care and Safeguarding services across two locations.

Scheduled appointments and managed new patient registrations efficiently.

Handled incoming mail and scanned documents to maintain accurate records.

Trained new team members to enhance operational effectiveness.

Participated in meetings and ongoing training sessions to ensure compliance.

• Receive telephone, email & in-person queries/requests from patients, liaising with the Doctors/Nurses as necessary
• Execute judgment to ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner
• Update and maintain confidential patient data, ensuring the clinical staff receive medical records as requested
• Process vaccination & treatment requests alongside patient samples, informing staff & patients as necessary.

• Managed HR functions for administrative staff and drivers, encompassing shift rota, training, and monthly appraisals.
• Coordinated bookings for agency General Practitioners and Advanced Nursing Practitioners as necessary.
• Performed daily checks and replenished drugs, prescriptions, and equipment according to established policies.
• Collaborated with senior management on budget spend reviews, ensuring meticulous record-keeping.
• Acted as supporting manager during senior managers' absence to maintain operational efficiency, covering various ad-hoc roles.

• Schedule & coordinate in-house/outsourced contractors for all aspects of operational facilities service provision, across every site within my portfolio
• Liaise with service delivery managers and stakeholders that have ownership of the various account and contract management systems
• Ensure all premises and their various delivered functions, support the full operation of clinical and non-clinical services.
• Ensured compliance with health and safety regulations, promoting well-being of staff.
• Facilitated staff training on proper use of equipment to prevent mishaps.
• Liaised with external contractors, ensuring timely completion of projects.

• Handled Day to day management of domestic staff, alongside wards and local Health Centres
• Ensure all services meet the needs of staff, patients and visitors in accordance with policies and procedures, legislation and statutory requirements.

• Oversaw the daily cleaning and maintenance of 3 sites and managed on shift staff members
• Purchased supplies, uniform, PPE & arranged repairs and replacements of machinery
• Managed recruitment, training and HR for domestic services team.