Cooking and baking
Tracy Vales
Admissions Officer
HOUNSLOW
Summary
Goal-oriented Admissions Officer dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Admissions Officer
GBS
Greenford,London
04.2022 - Current
- Manage the admissions process of a portfolio of courses and degree programmes in close liaison with Student Finance, Business Development and Programme departments with a well organized, methodical approach and great attention to detail.
- Ensure high standards of customer service by providing high-quality information, advice and guidance on course options, policies, procedures and student finance applications.
- Handle email, telephone and in-person enquiries professionally, ina polite, attentive and timely manner, following set standards and best practices.
- Experience in procession and auditing a high volume of data and keeping accurate records to ensure compliance, confidentiality and correct maintenance of the GBS student management system.
- Process application by assessing entry requirements, immigration status, documents and information authenticity and verifying qualifications on a variety of platforms such as Ecctis and Ofqual.
- Responsible for booking interviews for applicants at the campus and invigilating all the assessments taking place in campus and online.
- Help Admission Managers in evaluating written assessment following CEFR guidelines, conducting interviews, updating the student records system with the overall outcome and completing the files.
- Assist applicants during the student finance eligibility checks and the enrolment process.
- Maintain up-to-date awarness to the GBS Partner's requirements, policies and admissions processes and government regulations through constant self-learning and research.
- Develop and strengthen great working relationships internally with all departments and externally with students, agencies and institutions to enable mutual support and understanding.
Process Controller
Bakkavor Group
Wembley,London
07.2021 - 07.2022
- Trained and mentored newly hired employees, offering assistance and insight to equip each for job roles.
- Adhered to security measures and procedures to promote health and safety of all employees.
- Handled troubleshooting of operational issues, ceasing operations whenever conditions were hazardous.
- Wrote all documentation in regards to process procedures and made updates whenever changes were implemented for overall improvement.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Customer Online Assistant
Sainsburys
Alperton,London
01.2020 - 10.2021
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Onboarded new temps by entering employee information into systems.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
General Assistant
Compass Group
London
10.2019 - 04.2020
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Arranged accommodations and entertainment for company visitors resulting in guest comfort and convenience.
- Scheduled routine site maintenance and repair activities to avoid office disruptions.
- Responded to telephone, email and in-person customer inquiries.
- Managed department and meeting room schedules and coordinated attendance to upcoming events.
Senior Customer Service Executive
Interglobe Aviation Pvt. Ltd (INDIGO)
Vasco Da Gama, Goa
02.2014 - 01.2018
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Maintained customer account information database by canceling and updating customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Education
MBA - Human Resources Management
Sikkim Manipal University
India 08.2012 - 06.2014
Bachelor of Computer Applications - Bachelor Of Computer Application
Goa University
India 06.2008 - 04.2011
Skills
Customer follow up
undefinedInterests
Travelling
Photography
Music
Timeline
Admissions Officer
GBS
04.2022 - Current
Process Controller
Bakkavor Group
07.2021 - 07.2022
Customer Online Assistant
Sainsburys
01.2020 - 10.2021
General Assistant
Compass Group
10.2019 - 04.2020
Senior Customer Service Executive
Interglobe Aviation Pvt. Ltd (INDIGO)
02.2014 - 01.2018
MBA - Human Resources Management
Sikkim Manipal University
08.2012 - 06.2014
Bachelor of Computer Applications - Bachelor Of Computer Application
Goa University
06.2008 - 04.2011