Tracy Stewart
Stechford,Birmingham
Summary
Versatile professional with a strong foundation in customer service, problem solving, and communication. Demonstrates expertise in teamwork, record keeping, and quality management while ensuring compliance with GDPR standards. Proficient in KPI management, software applications, and event planning, with a proven ability to drive personal development and facilitate training initiatives. Committed to delivering excellence through meticulous attention to detail and fostering collaborative environments.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
Solihull Metropolitan Borough Council
Solihull, West Midlands
07.2017 - 05.2025
Responded to calls regarding diverse subjects, from registrars to refuse collections.
Trained new employees on operational procedures and systems.
Utilised multiple systems for accurate call logging.
Collaborated with various departments to resolve customer inquiries effectively.
Maintained up-to-date knowledge of legislative and legal changes.
- Performed administrative duties contributing towards smooth store operations.
- Offered technical support, leading to enhanced user experience.
- Ensured smooth running of operations with timely preparation of reports.
Call centre advisor
Sigma
Birmingham, West Midlands
10.2015 - 10.2015
- Delivered personalised service to each caller, enhancing overall customer experience.
- Assisted colleagues peak times promoting a supportive work environment.
- Answered calls from customers and dealt with enquiries efficiently.
- Problem solving using negotiating skills to set up instalment plans.
Education
NVQ level 2 -
City and Guilds
GCSEs - Maths Level 1, English Level 2
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Blairgowrie High School
01.1990 - 01.1995
Skills
- Customer Service
- Problem Solving
- Interpersonal Skills
- Communication
- Teamwork
- Record Keeping
- Quality Management
- GDPR
- Personal Development
- KPI Management
- Software Proficiency
- Training and Development
- Event Planning
Personal Information
Date of birth: 03/13/79
References
Natalie Gunn - Team Manager Solihull Metropolitan Borough Council. Contact number 0121 704 8665.
Timeline
Customer service representative
Solihull Metropolitan Borough Council
07.2017 - 05.2025
Call centre advisor
Sigma
10.2015 - 10.2015
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Blairgowrie High School
01.1990 - 01.1995
GCSEs - Maths Level 1, English Level 2
NVQ level 2 -
City and Guilds
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